小諸市 4 星級酒店 | 酒店優惠低至 HK$509

"Average services, I rate both good and bad. Good is the inclusive meals (optional during booking), I was given a lot of quality food in a presentable traditional Japanese setting, but bad is that my booking includes 2 adults and 1 kid, the hotel told me I needed to pay extra for my kids staying (I had no choice so I paid) and tried to charge me other items like extra bed, extra meal for my kid (I rejected these). I hate how the hotel manage bookings and dishonesty as I had already paid my booking for 3 members in full but then got charged extra when I arrived without any email communication before I check-in, other major problem to the overall experience is that most of the staffs speak broken English and even not understand, I find it very difficult to communicate, also both indoor and outdoor onsen water is all dirty, the outdoor onsen water is not even hot."

"在輕井澤INDIGO住了2晚, 感覺十分之好, 家人很滿意, 員工很有禮貌及親切, 房間大及環境舒適。入住那2天, 天氣很凍, 酒店內除暖氣外，Reception有火爐讓客人取暖, 下午安排免費朱古力熱飲, 晚上更有熱Whisky及朱古力, 非常貼心。 "

"很好"

"不錯很乾淨只是房間比較小"

"入住體驗很好👍大廳人員都很和善。房間很舒適。下次去輕井澤還會想入住。"

"服務人員親切，溫泉很棒，自助餐的菜色一般般"