雪爾德瑞克湖 4 星級酒店 | 酒店優惠低至 HK$1,783

「The staff, particularly front desk and housekeeping were unhelpful and at times difficult. The place was empty on a Friday afternoon, but they make you wait until exactly 4pm to check in- they couldn't even be a little helpful and accommodating. We requested a rollaway bed for the room- it took 4 hours and at least 5 phone calls. It just didnt seem as if the staff wanted to be helpful. It is as if the word "concierge" doesn't exist, and I don't remember it being that way in the past.」

「The property is gorgeous, the rooms are huge, but when I woke up in the morning, my shower wasn’t working , no water at all . The sink was working fine. I went to the lobby, it was 6:30 AM, nobody was there to help me so I figured it out by myself, and I went to the spa and showered there. My bathroom also had a leak coming from upstairs It’s a pity because the property has so much potential, it must have been amazing at its prime.」

「The owner, Marie, was the perfect host. She made every effort to see that we were completely satisfied with our stay. Her breakfast offerings were delicious and the presentation of the food was exceptional. We will return.」