New Berlin 4 Stars Hotels

"We loved the place wgen we git there. Friendly staff and nice, spacious rooms. It went downhill from there. We ate at their restaurant and the food was terrible. Old cheese on a salad, undercooked vegetables, dry sushi. We coulnt eat it. We were there for an overnight getaway and concert. After the concert, we went straight to bed. The next morning, I turned back my blanket to find this dried, bloody booger on my comforter. So disgusting. We reported it, but just git, "Ew. We should look into that." No apologies. I would never stay here again. "

"Nice hotel, Valet staff very professional and friendly. Front desk at check in was disappointing. Checked in later in the evening, walked up to the front desk where 2 people were working, No other guest was checking in at the time but we were not acknowledged at all. Just stood there for a few minutes until one of the staff members finally said :'can I help you'. No hi, no welcome. Asked for my ID, gave me the room key and that was it. No explanation as to how do I find my room, or any other detail. Quite honestly I was very surprised by this behavior. Besides the check in, everything was else was great. Beautiful property and nice clean rooms."

"I wasn’t informed of any breakfast and the hot tub needs to be checkout because you don’t feel the jets guest service was excellent and the parking is a tad bit far"

"Hotel was great! The bar was absolutely horrible. I went to the bar on Thursday night around 9pm, it was kind of crowded, took about 10 minutes to order a draft beer, and even longer to get it. When it finally arrived, which took a good ten minutes, the bartender and barback never checked back up on me, even when I had an empty glass in front of me. I flagged down the barback, asked for my check, and waited five minutes. Threw down $5, and left. Friday night, bar had maybe ten people in it at 8pm. After getting the attention of the bartender and barback twice asking to make an order and getting "Just a second, we'll be right with you", I left after 20 minutes. Horrible, horrible service in the bar. I can't recommend it. "

"Overall, a great experience - left a voicemail for room service on our 2nd day there and never heard back from them. Everything else was very good."

"Staff was rude and our hotel windows were frozen from the inside"