Impeccable guest service is the foundation of every 5-star hotel in Ailey. From the moment you enter the lobby, staff cater to your every whim, whether offering luggage assistance and storage or providing in-room massages. Plus, hotels have to offer upscale amenities to be eligible for a 5-star rating. These can include luxury baths, an on-site spa, swimming pools, fine dining kitchens and knowledgeable concierge.