Exceptional guest service is the defining feature of every 5-star hotel in Amazonia. From the moment you arrive, staff attend to your every whim, whether offering luggage assistance and storage or providing a turn-down service. On top of that, hotels have to offer top-rate amenities to meet the standard for a 5-star rating. These can include luxury baths, spas or saunas, pools, fine dining restaurants and knowledgeable concierge.