「Euro 180 is charged for private boat trip but no English speaking guide, no welcome drink or fruit basket in room considering 5 star and nearly 500 euro rate! Breakfast is good. Gym room is opened 9 or 10am, not designed for morning excercise purpose! Room reserved considered to be garden view but in actual, funny hotel back of house view! No show for one room, no consideration for partial refund or extend for future use- waste!」
「Very disappointing stay considering paying up to Euro 1500/ ++ per night
F&B
- 2 out of 3 restaurants are booked for event and not available to guest
- Food quality is subpar (from breakfast to dinner)
Spa
- Spa is fully booked for the entire weekend (no slots reserved for in house guests), we asked during booking whether spa needs to be book ahead and was assured availability upon arrival
- Heated pool temperature is lukewarm at most
Room
- Sound proof in bedroom is very poor, you can...
「The room was clean and comfortable, and slippers were provided. The room I booked offered a beautiful view of both the lake and the hot spring pool below. The water in the hot spring pool is pumped directly from the bottom of the lake; you can actually smell the hint of sulfur, and it’s wonderfully warm. The hotel staff were all very polite, especially the restaurant team, whose service attitude was excellent. As for the food, I’d give it an 80 out of 100—good, but not quite perfect. The...