墨尔本 5 星级酒店, HK$754 起

"When we firstly entered the room, we found that the table and chair were uncleaned and stained. Also the kettle could not automatically stop after water was boiled. Later we found that some water leak from the kettle and some parts missed. Moreover, one light bulb at ceiling was not working. As we found these near midnight, we cleaned the room and asked them to change the kettle. However, they spent two days to change the light bulb. The staff were helpful except one lady with blonde hair working at night on 21 Feb. When we approached her about the progress of our room problems, she just told carelessly us that all things were fixed. But we found that the lighting problem was still there. She just replied us that the part was not available. Her attitude was not good and we totally accepted her explanation. "