Faultless guest service characterises every 5-star hotel in Wales. From the second you arrive, staff cater to your every whim, whether answering room service calls 24/7 or providing a nightly turn-down service. Plus, hotels have to offer upscale conveniences to qualify for a 5-star rating. These can include luxury toiletries, on-site spa facilities, swimming pools, gastronomic restaurants and knowledgeable concierge.