Friendly staff and fantastic communication to ensure we arrived with details of how to check-in etc.
We have stayed at this hotel and left ok-good reviews, however, on this occassion we are sad to say we weren't impressed. It's a shame because it's in a perfect location, the building has great character and the staff are very approachable. It just appears that whoever is in charge doesn't want to spend any money on the neccessary basics.
The room was extremely tired (Room 7). The bathroom fan didn't work, the fitting holding the curtain fell halfway down every time we opened the curtains. Wallpaper had come off the walls in sections. The mattress was extremely uncomfortable, checking under the bed there was actually a panel missing too. The worst being that the door to the room actually had a large gap at the bottom which meant that you might as well had not had a door attached as you could hear ever conversation in the hallway and in the opposite room. We had to put a coat down to block out the hallway light. Last time we visited there were available plates available to anyone in the kitchen area. The carpet on the stairs was beginning to come away. Unfortunately, this time it felt like we were using plates that belonged to someone who appeared to live there as the only options in the (unclear) commune cupboards were a mix-match of large bowls and one plate amongst other kitchenware.
