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Red Roof Inn Acworth - Emerson/ LakePoint South的評價

2 out of 5
Red Roof Inn Acworth - Emerson/ LakePoint South
5320 Allatoona Gateway, Acworth, GA

評價

6.4
10 分評分，優異；409 則評價中有 74 則" "
8 分評分，不錯；409 則評價中有 100 則" "
6 分評分，一般；409 則評價中有 107 則" "
4 分評分，欠佳；409 則評價中有 52 則" "
2 分評分，很差；409 則評價中有 76 則" "

6.6/10 

整潔度

6.4/10 

職員與服務

6.4/10 

設施服務

6.2/10 

住宿狀況

6.8/10 

環保程度

評價

6/10 一般

Haley

伴侶同遊
不滿：職員與服務、設施服務和住宿狀況
The jacuzzi sweet was pretty nasty. Mold coming out of Jets and didn't have good pressure. The staff was very rude the next morning.
於 2024 年 2 月住了 1 晚
bob 於 2024年4月30日的回應
Sorry for inconvenience caused to your stay,we will correct the issue asap

10/10 優異

Chad

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great job
於 2024 年 3 月住了 1 晚
Bob 於 2024年3月17日的回應
Thank you for sharing your experience with us

8/10 不錯

Alberto

於 2024 年 1 月住了 1 晚
OnielRediresponse Specialist 於 2024年1月27日的回應
Hi Alberto,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Red Roof Inn Acworth - Emerson/ LakePoint South. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

6/10 一般

Wanda

家人同遊
不滿：職員與服務
This location imo, is not as clean or friendly as Emerson. I felt very unwelcomed. The rooms appear to be clean, but the floors are dirty. We used the towels to clean the floors after we realized how dirty our socks were. The dogs at this location also barks a lot. There are plenty of restaurants to choose from which is a plus, but staying here again....
於 2023 年 12 月住了 1 晚
Kamaria RediResponse Specialist 於 2024年1月11日的回應
Dear Wanda,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN ACWORTH - EMERSON/ LAKEPOINT SOUTH. It's great to hear that you found the rooms to be clean and our location to be in close proximity to restaurants. However, I sincerely apologize for the encounter you had with our staff, the lack of cleanliness of the floor and the other issues highlighted which hindered your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

6/10 一般

Alexander

讚好：整潔度、職員與服務和客房舒適度
於 2023 年 12 月住了 1 晚
Bob 於 2024年1月4日的回應
Thank you for sharing your experience

10/10 優異

Wanda

於 2023 年 12 月住了 1 晚
Nishaye RediResponse Specialist 於 2024年1月20日的回應
Dear Wanda,The staff at the Red Roof Inn Acworth - Emerson/ LakePoint South and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

2/10 很差

Kimberly

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Soooo many roaches...blood on shower curtain...place is falling apart ...mattresses very old ..still has spring mattresses...
於 2023 年 12 月住了 3 晚
bob 於 2023年12月26日的回應
Sorry for inconvenience caused to your stay we will correct your issue asap

10/10 優異

Victor

於 2023 年 12 月住了 1 晚
Bob 於 2024年1月4日的回應
Thank you for sharing your experience

6/10 一般

真實旅客

家人同遊
Lady at Check-in was not-so-nice
於 2023 年 11 月住了 5 晚
bob 於 2023年11月30日的回應
Thank you for sharing your experience we will definitely look into it and get it corrected

10/10 優異

Julian

家人同遊, 寵物同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
All the service was spectacular
於 2023 年 11 月住了 1 晚
Bob 於 2023年11月24日的回應
Thank you for sharing your experience,we appreciate your feedback

10/10 優異

Walter

於 2023 年 11 月住了 5 晚
bob 於 2023年11月8日的回應
Thank you for your feedback

8/10 不錯

Shelby

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
This hotel was a great place, except for the pillows they didnt help with sleep but besides that it wasn't too bad for what you pay for:)
於 2023 年 11 月住了 1 晚
bob 於 2023年11月7日的回應
Thank you for your feedback

10/10 優異

Chad

家人同遊
Easy access, great location.
於 2023 年 11 月住了 2 晚
bob 於 2023年11月5日的回應
Thank you for your feedback

8/10 不錯

真實旅客

讚好：整潔度和職員與服務
A clean, ok place for a quick stop
Had a quick stop one night in the area after a festival event. It's just a very basic room, but it was clean, safe and pretty quiet. Had my two dogs with me. Please note, although the policies state 2 pets no charge, they did charge a $10 fee for the 2nd dog-no big deal since most places charge much more. They do have some grassy areas for pets use as well. Ice-machine was non-operational. Didn't try breakfast as was only till 9am (why do hotels do this?)- checkout 11am. Imagine it was basic muffin/banana and such. It's ok for a quick stop if you have your pups with you. No issues. They allowed me to checkout 11:30 when asking. Close to Red Top to visit the next day. There is also a waffle house and dunkin donuts close-by.
於 2023 年 10 月住了 1 晚
bob 於 2023年10月16日的回應
Thank you for sharing your experience with us we appreciate your feedback

4/10 欠佳

Ken

伴侶同遊
不滿：整潔度和住宿狀況
No ice was available. No coffee was available. Floors were dirty. Overall, the bed seem to be clean and somewhat comfortable
於 2023 年 10 月住了 1 晚
Bob 於 2023年10月14日的回應
Thank you for your feedback,we will look into your concern and resolve it asay

10/10 優異

RHONDA

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Enjoyed our stay
於 2023 年 9 月住了 1 晚
bob 於 2023年10月8日的回應
Thank you for sharing your experience,we appreciate your feedback

4/10 欠佳

Brandon

於 2023 年 9 月住了 1 晚
Oniel Rediresponse Specialist 於 2023年10月22日的回應
Hello Brandon,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating, following your stay at the Red Roof Inn Acworth - Emerson/ LakePoint South. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oniel Red Roof ManagementRediresponse Specialist

2/10 很差

Anthony

於 2023 年 9 月住了 1 晚
Toni-Ann RediResponse Specialist 於 2023年9月28日的回應
Hello AnthonyI sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests here at Red Roof.I do hope that you will return to our hotel, or any of our other brand locations in the future.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great value for what you pay. Nott much in terms of breakfast. Glad there was a waffle house next door
於 2023 年 9 月住了 1 晚
bob 於 2023年9月22日的回應
Thank you for your feedback

10/10 優異

Michael

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Bob 於 2023年9月16日的回應
Thank you for sharing your experience

10/10 優異

Laquada

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This was a great place clean friendly nothing bad to say loved it
於 2023 年 9 月住了 1 晚
Bob 於 2023年9月6日的回應
Thankyou for sharing your experience

6/10 一般

Torri

不滿：整潔度
The room was relatively clean buy there was a lot of roaches in our room. The pillows were small and hard and the mattress wasnt the most comfortable. The room has alot of potential though if they get the roach situation under control.
於 2023 年 9 月住了 1 晚
Bob 於 2023年9月3日的回應
Sorry for any inconvenience we may cause you during your visit we will look into this and resolve it asap

4/10 欠佳

Brittany

不滿：整潔度
Not the worse but not the best
Location was convenient to the interstate. Check in was easy. Opened door to room and immediately saw 2 roaches on the door, upon inspecting the room didn’t see any other bugs. Booked a non smoking room that reeked of old cigarettes (I noticed the room right next to us was a smoking room, why do they even still allow smoking in hotels at all?!), bathroom ceiling had water damage and looked like it could have caved in at any time. It looked liked they tried to update at some time but still could use some more. This was just an overnight stop so we toughed it out. Waffle House next door was convenient
於 2023 年 8 月住了 1 晚
Bob 於 2023年8月17日的回應
Sorry for the inconvenience caused to you during your stay we will correct this issue asap

2/10 很差

Donna

不滿：職員與服務和住宿狀況
The ac didnt work there are drug addics every were ots very loud could sleep at all would never stay here again
於 2023 年 8 月住了 2 晚
Bob 於 2023年8月15日的回應
Sorry for the inconvenience caused to you,we will look into issues and resolve it

4/10 欠佳

Lenore

於 2023 年 7 月住了 3 晚
LaTunde Murrant. Rewards Specialist 於 2023年8月9日的回應
Hello Lenore, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ACWORTH - EMERSON/ LAKEPOINT SOUTH and I appreciate your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 不錯

Roxie

讚好：職員與服務和住宿狀況
於 2023 年 7 月住了 5 晚
bob 於 2023年7月25日的回應
Thank you for sharing your experience

8/10 不錯

Barbara

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Typical RRI
Nice and convenient. Staff is nice. Nothing to qrite home about. My only suggestions that would make a huge difference is new towels.
於 2023 年 7 月住了 1 晚
bib 於 2023年7月21日的回應
Thank you for sharing your experience

8/10 不錯

Theresa

於 2023 年 7 月住了 1 晚
Carla Red Roof Management 於 2023年7月23日的回應
Hi Theresa, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Acworth - Emerson/ LakePoint South and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 優異

Roy

讚好：整潔度、住宿狀況和客房舒適度
Relaxing
I stayed one night. It was good. Loved the big tub.
於 2023 年 6 月住了 1 晚
bob 於 2023年6月30日的回應
Thank you for sharing your experience with us

10/10 優異

James

於 2023 年 6 月住了 1 晚
bob 於 2023年6月26日的回應
Thank you for feedback

10/10 優異

Toni (Woodstock)

家人同遊, 多人同遊
讚好：職員與服務
Walkways and parking lot needs attention
於 2023 年 6 月住了 1 晚
Bob 於 2023年6月25日的回應
Thank you for your feedback,we will look into issues and correct it

8/10 不錯

Henry (Winter Springs)

於 2023 年 6 月住了 1 晚
Carla Red Roof Management 於 2023年7月14日的回應
Hello Henry, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Acworth - Emerson/ LakePoint South and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 優異

James

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice and Clean
Nice and clean, not bad for the price.
於 2023 年 6 月住了 1 晚
Bob 於 2023年6月18日的回應
Thank you for sharing your experience,we appreciate your feedback

6/10 一般

Mark

商務旅客
Stale smell in and around desk area. Roach on the wall and multi-legged crawling thing in the bathroom. Not a place I would choose again.
於 2023 年 6 月住了 1 晚
Kamaria RediResponse Specialist 於 2023年6月15日的回應
Dear Mark,I appreciate you sharing your feedback following your stay at the RED ROOF INN ACWORTH - EMERSON/ LAKEPOINT SOUTH. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the odor you described and the other issues highlighted which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,KamariaRediResponse Specialist

2/10 很差

David

家人同遊
讚好：整潔度
不滿：職員與服務
Terrible Night !
My family & I booked this motel 6months in advice . In my original booking ,I had stated that we wanted 2 queen beds , down stairs , because my wife is handicap & can,t climb stairs . After a 11 hour car ride , we arrived at Red Roof . #1 , incorrect address stated , #2 , they don,t have ( ANY , queen beds on ground floor . ) NONE. ! My family was disappointed by sleeping on double beds . I asked the lady there, why wasn't I notified of this ! No Comment was given . Well , we won't use Red Roof ever again.
於 2023 年 6 月住了 1 晚
Oniel Rediresponse Specialist 於 2023年6月19日的回應
Hi David,Thank you for taking the time to write a review of your stay at the Red Roof Inn Acworth - Emerson/ LakePoint South. Please accept our most sincere apologies for the concerns you described regarding the room you booked not being available. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRediresponse Specialist

2/10 很差

Lisa

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Unforseen stay
The Host canceled my reservation prior to arrival which resulted in a higher room rate. Upon arrival was charged approximately $50 higher/room than quoted on the app. After walking into our rooms we quickly became aware that the facility was infested with roaches, resulting in having to check out abruptly. I was informed that I would recieve a partial refund in 5 business days. The hostess at the desk was rude, and could not explain why she was charging more as well as why she charged my card after leaving the hotel again.
於 2023 年 5 月住了 1 晚
Bob 於 2023年5月31日的回應
Sorry for inconvenience caused to your stay, we already refunded 133.69 on your credit card for your stay

10/10 優異

Latonja

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Tye cleanliness of the room was amazing. I really enjoyed my stay here.
於 2023 年 5 月住了 1 晚
Bob 於 2023年5月21日的回應
Thank you for sharing feedback with us

10/10 優異

Lynn

伴侶同遊, 寵物同遊
We have stayed 3 consecutive months in this hotel while in town for a couple of days. This hotel is clean, well kept, the owners knew our names the 2nd and 3rd trip. It’s convenient to the interstate, close to downtown Acworth and walking distance to Waffle House. We are picky about hotels and they’ve earned our business.
於 2023 年 5 月住了 2 晚
Bob 於 2023年5月13日的回應
Thank you for staying with us we appreciate your feedback

8/10 不錯

Heather

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Room was spacious
於 2023 年 4 月住了 1 晚
Bob 於 2023年4月8日的回應
Thank you for sharing your experience with us

8/10 不錯

Martin

於 2023 年 4 月住了 1 晚
Bob 於 2023年4月4日的回應
Thank you for staying with us

2/10 很差

Bernard

家人同遊
不滿：整潔度、設施服務和住宿狀況
Room reeked of urine. Sure, I knew it was an inexpensive hotel, but I was shocked by the smelly room. The handle on the dresser fell off upon touching it, the bathroom was raggedy, and the soap dispenser barely functioned. Stay away unless you happen to have a fettish for the smell of urine. It was disgusting. Room 209.
於 2023 年 3 月住了 1 晚
Tianna RediResponse Specialist 於 2023年3月28日的回應
Hello Bernard,Thank you for sharing your experience at the Red Roof Inn Acworth - Emerson/ LakePoint South. I am saddened to read that your experience did not meet your expectations. Please accept our apologies for the lack of cleanliness, the smell of the room and the other highlighted concerns. While our goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you, and for that, we sincerely apologize. I have made management aware of your comments in an effort to directly address your concerns and to have that room inspected. We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Tianna RediResponse Specialist

10/10 優異

D

於 2023 年 3 月住了 1 晚
Bob 於 2023年4月8日的回應
Thank you for your feedback

2/10 很差

Alexus

於 2023 年 3 月住了 1 晚
Bob 於 2023年4月4日的回應
Thanks

6/10 一般

Daniel

不滿：設施服務
於 2023 年 2 月住了 1 晚

10/10 優異

Lisa

於 2023 年 2 月住了 2 晚
Bob 於 2023年2月7日的回應
Thank you for staying with us,we appreciate your feedback

6/10 一般

Daniel

於 2023 年 1 月住了 1 晚
Dannielle Rediresponse Specialist 於 2023年9月9日的回應
Hello Daniel,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ACWORTH - EMERSON/ LAKEPOINT SOUTH and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,DannielleRed Roof Management

6/10 一般

Cheryl

伴侶同遊
不滿：職員與服務、設施服務和住宿狀況
Our reservation did not come through and we waited an hour for that to be straightened out.
Bob 於 2023年1月6日的回應
Thank you for staying with us we appreciate your feedback

6/10 一般

Edward

不滿：住宿狀況
於 2022 年 12 月住了 3 晚
bob 於 2022年12月28日的回應
Thank you for staying with us we appreciate your feedback

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Rooms are updated. Love no carpets!
於 2022 年 12 月住了 2 晚
Bob 於 2022年12月16日的回應
Thank you for staying with us we appreciate your feedback

8/10 不錯

jacin

商務旅客
讚好：整潔度、職員與服務和住宿狀況
food services are all nearby , grocery store basically across the street , one off the cleanest rooms ,very nice staff , Trick is getting on the property , very confusing as the road seems to vanish you think that your going over a brink aside from that Great place for the money
bob 於 2022年12月5日的回應
Thank you for staying with us we appreciate your feedback