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埃利安娜酒店的評價

4 out of 5
埃利安娜酒店
1000 Churchill Avenue Piazza, At Wawel Intersection, Addis Ababa

評價

7.6

不錯

10 分評分，優異；54 則評價中有 12 則" "
8 分評分，不錯；54 則評價中有 25 則" "
6 分評分，一般；54 則評價中有 13 則" "
4 分評分，欠佳；54 則評價中有 2 則" "
2 分評分，很差；54 則評價中有 2 則" "

8.0/10 

整潔度

7.8/10 

職員與服務

7.8/10 

設施服務

7.0/10 

住宿狀況

6.8/10 

環保程度

評價

10/10 優異

Moges (Aldie)

讚好：整潔度、職員與服務和設施服務
Prime location .
於 2024 年 3 月住了 2 晚
The Management 於 2024年3月19日的回應
Dear Mr. Moges,Let us thank you for choosing Grand Eliana Hotel for your stay and we are glad we were able to meet your expectations. We are glad to know that you enjoyed your stay with us and that our location contributed to your positive experience. We would love to have the chance to welcome you back in Addis Ababa for another stay.With Kind Regards, Management of the Hotel

4/10 欠佳

Charles

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Where as the lounge is kept clean, the rooms leave much to be desired.
於 2023 年 12 月住了 6 晚

10/10 優異

Rita

於 2023 年 12 月住了 1 晚

8/10 不錯

Samson

家人同遊
讚好：整潔度
Hot water not working and WiFi is slow.
於 2023 年 9 月住了 7 晚
The Management 於 2023年9月29日的回應
Dear Mr. Samson,Let us thank you for staying with us at Grand Eliana Hotel Conference &Spa. We appreciate your kind comments regarding your stay and we would like to thank you for your valuable time taken to share your experiences. you point about hot water and WIFI is well noted by the top management and addressed to the concerned team.It will be our pleasure to welcome you again in our premises during a future trip to Addis Ababa.Kind regards,The Management.

6/10 一般

ASRES

家人同遊
不滿：整潔度和客房舒適度
Not so Good
於 2023 年 9 月住了 1 晚
The Management 於 2023年9月13日的回應
Dear ASRES,Thank you very much for choosing to stay at Grand Eliana Hotel, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you could give us another opportunity to welcome you back and prove that we can serve you better.With regards,The Management.

6/10 一般

ASRES

不滿：整潔度
於 2023 年 9 月住了 1 晚
The Management 於 2023年9月13日的回應
Dear ASRES,Thank you for choosing to stay at Grand Eliana Hotel and for posting your review. We have taken into consideration your comments and have shared these with my colleagues. Hope you could give us another opportunity in the future to welcome you back.With regards,The Management.

8/10 不錯

Mesker (Miami)

讚好：職員與服務和住宿狀況
nice hotel, with a good breakfast and gym facilities - shopping mall is adjoined to hotel - helpful staff at checkin and restaurant
於 2023 年 5 月住了 1 晚

6/10 一般

AHMED

商務旅客
讚好：整潔度
不滿：設施服務和住宿狀況
La chambre 511 dégage des odeurs nauséabondes

8/10 不錯

AHMED

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Sa propreté
於 2022 年 9 月住了 3 晚

10/10 優異

Getahun (Alexandria)

於 2022 年 7 月住了 1 晚

8/10 不錯

Issa (Bellevue)

讚好：整潔度、設施服務和住宿狀況
It’s ok but needs maintenance on some minor things in the room I had stayed
於 2022 年 1 月住了 1 晚

6/10 一般

David

讚好：整潔度和客房舒適度
不滿：住宿狀況
Good people poor product
We had problems with no hot water for several days because of electrical/generator problems, WiFi was almost nonexistent, and we could not get into our safe. Everyone was very nice and tried to help but this property needs some care and upkeep.
於 2021 年 4 月住了 8 晚

2/10 很差

真實旅客

多人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 4 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
Great customer services. No internet connection for few days.
於 2021 年 3 月住了 6 晚

8/10 不錯

Tsehay

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 3 月住了 14 晚

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing and Comfort Stay in Eliana
It was amazing business trip and amazing about hotel stay and comfort travel also, but It was my business trip and far away from my meeting place and rest of the extended stay in other one.
於 2021 年 2 月住了 6 晚

10/10 優異

Aymeric

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
surprisingly good for the price
Surprisingly nice, very good spa, just the restaurant is average and the breakfast quite limited. but the hotel is also quite cheap, so cant complain!
於 2020 年 11 月住了 2 晚

8/10 不錯

stuart

商務旅客
讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
Hotel needs TLC
The staff are very friendly and helpful but the hotels needs an upgrade. They are doing some construction work etc, so hopefully when it is finished the standard will have improved.
於 2020 年 11 月住了 3 晚

8/10 不錯

Yordanson

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 6 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Ett bra hotell i allmänhet nära Piazzan som är väldigt trevligt. Trevlig och hjälpsam personal. Hotellet hade "karaktär"- trasiga rumsdörrar (fick byta rum), handtag som lossnade, inga drinkar i baren, knirrande golv, trasiga lampor i korridorer, inga pappersnäsdukar på rummet, inga extra dassrullar. Dock inget som påverkade helheten utan mer "det här är Addis". ett bra och rent hotell med bra sängar. Frukostbuffen helt ok. Försök få utsikt mot Churchill Road (rum x04-x09).
於 2020 年 2 月住了 2 晚

6/10 一般

真實旅客

多人同遊
讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
於 2020 年 1 月住了 3 晚

10/10 優異

真實旅客

家人同遊, 商務旅客, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was extremely friendly, helpful and spoke English. The hotel restaurant was always open. We always felt safe ad were very happy with the facilities. The gym was great too.
於 2019 年 8 月住了 8 晚
Aida 於 2019年8月12日的回應
Dear Guest, Thank you for staying with us and for taking a moment from your precious time to share your comments with us. We are pleased that to learn that our accommodations and facilities were to your liking. We look forward to welcoming you again on your next trip to Addis with much more. Wish you all the best in your personal and business endeavors!

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、設施服務和住宿狀況
Clean and comfortable, pool and gym excellent. service overall good but somewhat inconsistent. Breakfast and food good, however selection limited and basics such as pasta not available at times.
於 2019 年 6 月住了 12 晚
Aida 於 2019年7月9日的回應
Dear Guest, thank you for staying with us and also for taking a moment from your precious time to share your comments with us. We have taken the points of improvement and definitely we will work them out and wait for you on your next trip to Addis to witness our improvement. We wish you all the best in your future endeavors.

8/10 不錯

Michael

商務旅客
讚好：職員與服務和設施服務
It has a very good fitness centre. Room was spacious with good view. One elevator was out of service for half my stay, Shower fitting loose but shower worked well. Pillow cases were crumpled. My laundry disappeared for two days. Staff were all very polite and pleasant and tried to deal with my issues
於 2019 年 6 月住了 6 晚
Aida 於 2019年7月9日的回應
Dear Guest, thank you for staying with us and for taking a moment from your precious time to share your valuable comments for our improvement. We are pleased to hear that most of our services were to your liking. We have taken the points of improvement and will definitely work them out. We look forward to welcome you again on your next trip to Addis and at the same time you will witness our improvement. Wish you all the best in your future endeavors.

6/10 一般

Won

不滿：整潔度、住宿狀況和客房舒適度
於 2019 年 6 月住了 5 晚
Aida 於 2019年6月20日的回應
Dear Guest, Thank you for staying with us and for taking a moment from your precious time to share your comments with us. We are pleased to see that our services were to your liking. We look forward to welcoming you again on your next trip to Addis. Wish you all the best in your future endeavors.

10/10 優異

Jaquelyn

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay in Addis Ababa.
I visited Addis to see friends and very much enjoyed my stay at the Eliana. Staff are extremely helpful and make every effort to resolve any issues and to help me find my way around this bustling city.
於 2019 年 5 月住了 9 晚
Aida 於 2019年6月12日的回應
Dear Guest, thank you for your recent stay at Eliana and for taking a moment to share your comments with us which are valuable input for our improvement. We are pleased to hear that our services were to your liking. We look forward to welcoming you again on your next visit to Addis.

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hôtel bien situé. Propre. Bon accueil. La navette de transport entre l'aéroport et l'hôtel est un vrai plus. Je recommande cet hôtel
於 2019 年 4 月住了 2 晚
Aida 於 2019年5月2日的回應
Dear Guest, thank you for staying with us and for taking a moment to share your comments with us which are valuable for our improvement. We are pleased to hear that our services were to your liking. We look forward to welcoming you again with more upcoming facilities at Eliana.

8/10 不錯

Anthony

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good Hotel but missing a Bar Snack Menu in Lobby
Good hotel, well located for my work at Black Lion Hospital. Only area for improvement would be the availability of a snack/bar food in the lobby area. Internet in my room was not as consistent as internet in lobby and many people were working in the lobby. Many other hotels in Addis offer a bar snack menu whereas Eliana doesn’t and this would be an improvement
於 2019 年 3 月住了 3 晚
Aida 於 2019年4月4日的回應
Dear Guest, thank you for staying with us and for taking a moment from your precious time to share your comments with us. We are pleased to hear that our location was convenient for your work. We will definitely look into the points mentioned and work for improvement. We look forward to welcoming you with more upcoming facilities at Eliana.

8/10 不錯

Priya (Toronto, Ontario, Canada)

讚好：整潔度、職員與服務、設施服務和住宿狀況
The Eliana was a great location in proximity to the Piazza and Churchill Street. Staff were great, rooms were clean and good value + service.
於 2019 年 3 月住了 3 晚
Aida 於 2019年4月4日的回應
Dear Guest, thank you for staying with us and for taking a moment from your precious time to share your comments with us. We are pleased to hear that our services were to your liking. We look forward to welcoming you with more upcoming facilities at Eliana.

6/10 一般

真實旅客

讚好：整潔度
Die Lage hat mir nicht gefallen. Außerdem ist das Hotel eher kitschig.
於 2019 年 3 月住了 1 晚
Aida 於 2019年3月26日的回應
Dear Guest, we thank you for staying with us and for taking a moment from your precious time to share your comments with us. It is sad to hear that you did not like the location. But for the comment on our hotel cheesiness could tell us in which area for us to see if there is anything to be improved.

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Handy location near Black Lion Hospital. Getting in and out of drive for drop off and pick up is not handy and a struggle for all involved. Power was on and off, and resulted in having to climb stairs regularly since being in elevators was not comfortable. However, fundamental room, internet and service was fine.
於 2019 年 1 月住了 2 晚
Aida 於 2019年1月30日的回應
Dear Guest, thank you for staying with us and for taking a moment to share your comment to help us on our improvement. We will definitely consider the points mentioned and work on them. We look forward to welcoming you again with more upcoming services at Eliana!

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 1 月住了 2 晚
Aida 於 2019年1月23日的回應
Dear Guest, thank you for staying with us and for taking a moment to share your comment with us. We are pleased to see the good rate you gave us which shows that you are pleased with most of our services. We look forward to welcoming you again with much more facilities at Eliana!

10/10 優異

Reiner

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice, reasonably priced, clean and comfortable, spacious room - easily the nicest hotel I visited during a week-long visit to Ethiopia
於 2019 年 1 月住了 1 晚
Aida 於 2019年1月14日的回應
Dear Mr. Reiner, thank you for staying with us and for taking a moment from your precious time to share your comment with us. We are pleased to hear that our services were to your liking. We look forward to welcoming you again with more upcoming facilities at Eliana!

6/10 一般

koichi

讚好：整潔度和客房舒適度
不滿：職員與服務
ピアッサ地区のお手軽なホテル
良い点は、広々とした部屋・しっかりとしたセキュリティ・レストランの食事の味・トモカコーヒーのすぐ近く。 悪い点は、空港からのピックアップが無かった・段取りが悪くてレストランでの食事に時間がかかった、またメニュー表の意味が無くて用意できるのは２品だけだった。シャワーでお湯が出なかった・エレベーターの故障で空港までのシャトルバスの出発が遅れた。
於 2019 年 1 月住了 1 晚
Aida 於 2019年1月9日的回應
Dear Guest, thank you for staying with us and for taking a moment to share your comments with us which are valuable for our improvement. We will definitely work on the points mentioned and make sure that it will not happen again. We look forward to welcoming you again with more upcoming facilities at Eliana!

4/10 欠佳

真實旅客

不滿：住宿狀況
於 2019 年 1 月住了 3 晚
Aida 於 2019年1月14日的回應
Dear Guest, thank you for staying with us and for taking a moment from your precious time to share your comment with us. It would have been better if we could have a detail of your view so we can address them immediately. But still we will try to see our services and take action for better service. We look forward to welcoming you again with more upcoming facilities at Eliana!

8/10 不錯

真實旅客

於 2018 年 12 月住了 1 晚
Aida 於 2019年1月14日的回應
Dear Guest, thank you for staying with us and for taking a moment from your precious time to share your comment with us. It would have been better is we could have detail of your view so we can address it easily. But still we will try to see into our services and take action for better one. We look forward to welcoming you again with more upcoming facilities at Eliana!

8/10 不錯

真實旅客

讚好：整潔度和住宿狀況
於 2018 年 12 月住了 1 晚
Aida 於 2018年12月11日的回應
Dear Guest, thank you for staying with us and for taking a moment from your precious time to share your comments. We are pleased to hear that most of our accommodation were to your liking. We look forward to welcoming you again with more upcoming services at Eliana.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel, great staff. Consistently nice breakfast. Clean and safe.
於 2018 年 11 月住了 18 晚
Aida 於 2018年12月11日的回應
Dear Guest, thank you for staying with us and for taking a moment from your precious time to share your comments. We are pleased to hear that our accommodation were to your liking. We look forward to welcoming you again with more upcoming services at Eliana.

10/10 優異

真實旅客

讚好：整潔度
於 2018 年 11 月住了 3 晚
Aida 於 2018年12月11日的回應
Dear Guest, thank you for staying with us and for taking a moment from your precious time to share your comments. We are pleased to hear that our accommodation were to your liking. We look forward to welcoming you again with more upcoming services at Eliana.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
Good hotel that could be a great one
The hotel is in a central location. The staff are helpful an friendly and the restaurant serves good food at a reasonable price. The rooms are quite spacious, clean and comfortable. On the downside, the food soon runs out at breakfast and is not replenished (although breakfast is served until 1000am, there's virtually nothing left after 0830). The rooms also lack maintenance (with some light switches not working, etc.). While the wifi works, it tends to be temperamental, although this is not unusual in Ethiopia. Overall, if the management could sort out the niggling problems, this good hotel could become a great one. I will be happy to return there.
於 2018 年 9 月住了 2 晚
Aida 於 2018年11月21日的回應
Dear Guest, thank you for staying with us and for taking a moment from your precious time to share your comments with us. We are pleased to hear that most of our services were to your liking. We will definitely work on the points mentioned and guarantee a better service. We look to welcoming you again with more upcoming facilities at Eliana!

8/10 不錯

Cécile (Lorient)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Eliana Hotel à Addis, près de Piazza.
Tout est bien, voire très bien, le personnel de la réception est accueillant et la chambre est d'un standing appréciable pour un prix cohérent au regard des prestations. Le seul bémol serait le petit-déjeuner.
於 2018 年 6 月住了 3 晚
Aida 於 2018年7月15日的回應
Cher client, merci de rester avec nous et de prendre un moment pour partager vos commentaires avec nous. Nous sommes heureux d'apprendre que la plupart de nos services sont à votre goût. Nous allons examiner les points que vous avez mentionnés et les améliorer. Nous espérons vous accueillir de nouveau lors de votre prochain voyage à Addis.

6/10 一般

David & Sharman (London, England)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Modern, central hotel
Rooms very comfortable and clean. Situated near the top of Churchill Avenue, adjacent to a modern shopping mall with quality shops and two good coffee shops. Close to the old city centre (Piassa / Piazza). On a noisy crossroads but this gives an ever-changing view of city life. Double glazing would improve rooms facing the crossroads to make them less noisy. Restaurant serves unremarkable food and the variety is often limited. Restaurant staff friendly and helpful but need better training. Reception staff and managers were caring and attentive.
於 2018 年 2 月住了 2 晚
Aida 於 2018年3月27日的回應
Thank you for your valuable comments Mr. Sharman, we will definitely look into the points that are mentioned and you will witness the change.

6/10 一般

jong

於 2018 年 1 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent value
Would definitely return. Staff outstanding. Make sure to get good instruction about immediate surroundings.
於 2017 年 12 月住了 1 晚

6/10 一般

Christophe (Nice)

讚好：整潔度
不滿：住宿狀況和客房舒適度
Hôtel bien situé
Proche des sites les plus intéressants pour les touristes (souvenirs, marché, cuir). De tous les hôtels fréquentés lors de notre voyage, celui-ci est pas trop mal. Le seul problème (et c'est récurrent en Ethiopie) c'est l'absence d'eau chaude. Là encore, à 60 Euros la nuit, il n'y a que de l'eau très très tiède (mais chaude pour les Ethiopiens...). Le personnel est sympa, la chambre propre mais pas exceptionnelle. A côté de l'hôtel il y a une pâtisserie et la boutique Tomoca pour le café.
於 2017 年 12 月住了 1 晚

8/10 不錯

Lia

讚好：整潔度
Zorg voor dubbele beglazing
Was er om mijn Sponsorkind te bezoeken en Kerst te vieren. Het hotel ligt langs een 8 baans weg en de hele nacht herrie. Vond het er ook koud, nergens een plekje om in de zon te zitten. Douch elke dag koud tot lauw. Ontbijt erg eenzijdig .
於 2017 年 12 月住了 5 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good but location is busy
I like it very nice, staff are friendly & good but underpaid.
於 2017 年 12 月住了 9 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
good location
I had a good stay at the hotel as it is located near some restaurant and shops. St. Georges Cathedral is also near, for we it was an easy walk from the hotel. My room was comfortable.
於 2017 年 11 月住了 3 晚
Eliana hotel 於 2017年12月12日的回應
Dear Guest, Thank you for staying with us and for taking a moment from your valuable time to give us your comment. It was a pleasure to have you here and to serve you. We look forward to welcoming you again with more facilities which we will finalize in few months.

6/10 一般

真實旅客

讚好：客房舒適度
不滿：住宿狀況
Friendly stuff, but as usual in Africa things don’t get repaired and the hotel has - at only two years age - broken stuff everywhere. Still one of the better options compared to other accomodations in Addis. Location is at busy intersection with lots of traffic.
於 2017 年 11 月住了 8 晚

10/10 優異

Dave (UK)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very well-run, comfortable hotel, excellent staff
Staff were extremely professional, friendly and helpful. The hotel helped us extensively: changed room (first one was a little loud due to proximity to main road), organised taxi, let me use phone for business call, converted currency, delivered food to room. Security on the door. Free shuttle. Very clean, spacious and quiet room. Great shower (best we had in Ethiopia). Good views of city (although the new room had construction work blocking views - didn't mind this). Wifi very strong. Very central location but not massive amount for tourists in immediate vicinity. Piazza is 5-10 minute walk. St George and Holy Trinity churches 20 minute walk. Mercato 20 minute walk. Overall would highly recommend.
於 2017 年 10 月住了 3 晚
Eliana hotel team 於 2017年12月12日的回應
Dear Guest, Thank you for staying with us and for taking time to send us your comment. It was a pleasure to have you here and to serve you as well. We look forward to welcoming you again with more facilities which will be finalized in few months.