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亞的斯亞貝巴希爾頓酒店的評價

4.5 out of 5
亞的斯亞貝巴希爾頓酒店
Corner Of Menelik II Avenue, Addis Ababa

評價

7.2

不錯

10 分評分，優異；355 則評價中有 81 則" "
8 分評分，不錯；355 則評價中有 126 則" "
6 分評分，一般；355 則評價中有 79 則" "
4 分評分，欠佳；355 則評價中有 43 則" "
2 分評分，很差；355 則評價中有 26 則" "

7.4/10 

整潔度

7.8/10 

職員與服務

6.8/10 

設施服務

6.6/10 

住宿狀況

7.2/10 

環保程度

評價

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
nice hotel
nice bed, food and staff, but shower device in room is no good

8/10 不錯

roczhao (北京)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
亚蒂斯亚贝巴的最好选择之一
地点非常好，很安静，也很安全，酒店服务人员很友善，有问题会随时帮助解决。

10/10 優異

Mr.Tao

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Haakon 於 2013年9月7日的回應
Dear Ton, Thank you for sharing your review of our hotel on Hotels.com. Direct guest feedback is a great way for us to gain first hand feedback about our performance hence allowing us to monitor and further enhance our services in the hotel. Upon reading your review, I was happy to learn that in general you have enjoyed your stay with us in Addis Ababa. Once again, thank you for your valuable feedback and I look forward to welcome you back to Hilton Addis Ababa in the near future. Kind regards, Haakon Gaarder-Larsen General Manager

8/10 不錯

中国宾客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
房间里没有电热水壶

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
亚的斯希尔顿酒店-位置好、设施不错

8/10 不錯

Samuel H

讚好：職員與服務和設施服務
The staff was incredible! They were super nice, attentive, and knowledgeable. The bedding, towels, and hotel location were also excellent. There are many amenities, but they were a bit dated and could be cleaner. Would highly recommend avoiding the food at the hotel.
於 2024 年 4 月住了 2 晚

2/10 很差

Taroh

不滿：整潔度、職員與服務和住宿狀況

10/10 優異

Ahmed

於 2023 年 12 月住了 3 晚

10/10 優異

Sven

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hiltonklass i låginkomstland
Mycket lyckad, speciellt med en livlig 1 1/2 åring i ett barnvänligt land och i ett barnvänligt Hotel.
於 2023 年 10 月住了 6 晚

6/10 一般

Cornelia (Rotterdam)

伴侶同遊, 多人同遊
不滿：職員與服務和住宿狀況
Enkel de lobby/bar hebben een upgrade gehad. Kamer was zeer verouderd met een balkondeur die niet goed sloot en een badkamer waar overal vlekken zaten, zeer verouderd bad/douche. Mijn inziens een overpriced hotel dat de kwaliteit niet levert. Personeel was grotendeels vriendelijk. Echter meermaals gehad dat er na schoonmaken geen handdoekken aanwezig waren. De 24/7 roomservice neemt na 24:00 niet op. Zwembad was groot en schoon. Fijne handdoekenserive. Overall zou ik het niet aanraden.
於 2023 年 9 月住了 5 晚

4/10 欠佳

Noboru (Long Island City)

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
I reported getting ill after eating at the restaurant and the Front Desk almost made fun of it. I felt very offended by their poor attitude.
於 2023 年 8 月住了 3 晚

4/10 欠佳

Noboru (Long Island City)

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Food options are severely limited and executed poorly. From room service to the pool restaurant, or the buffet, the food quality is low and the hygiene very questionable.
於 2023 年 8 月住了 1 晚

4/10 欠佳

Noboru (Long Island City)

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Hygiene levels at the restaurants are poor. I got severally ill after eating at their buffet restaurant. I reported it to management but they totally ignored me.
於 2023 年 8 月住了 2 晚

4/10 欠佳

Noboru (Long Island City)

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
The hotel is not kept well and it is rather dirty. The hygiene levels at the two restaurants is simply not good. Food choices are extremely limited and poorly executed.
於 2023 年 8 月住了 1 晚

2/10 很差

Noboru (Long Island City)

商務旅客
不滿：整潔度、職員與服務和住宿狀況
After staying at this hotel for eight weeks uninterruptedly, on check out day, the front office summons me to vacate the room at 12 noon. They did not even have the minimum courtesy to let me and my daughter check out at 2pm. I am flabbergasted my their lack of hospitality and rudeness. I do not recommend. Beware.
於 2023 年 8 月住了 2 晚
Mekdes Alemayehu 於 2023年8月20日的回應
Dear Mr. Noboru,Greetings!We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us againSincerely,Mekdes AlemayehuFront Office Manager

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 3 晚
Mekdes Alemayehu 於 2023年7月22日的回應
Dear Sir/Madam,Thank you for taking a moment to share your experience. I am pleased to hear you found to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely,Mekdes AlemayehuFront Office Manager

6/10 一般

Manuel

商務旅客
不滿：住宿狀況
The rooms need renovation. Bring them to today’s standard. Poor choices for dinning
於 2023 年 6 月住了 7 晚
Mekdes Alemayehu 於 2023年6月20日的回應
Dear Guest,Greetings! Our We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.Thank you again for your feedback and we hope you will consider staying with us again.Sincerely,Mekdes AlemayehuFront Office Manager

10/10 優異

Martha

讚好：整潔度、職員與服務和住宿狀況
The staff is truly amazing- very helpful and courteous.I enjoyed the variety of breakfast served at the buffet.Loved the pastry at the cafe within the vicinity of the hotel- the TIramisu was my favorite.The traditional huts/ cottages by the swimming pool is a nice place to sit and enjoy some draft beer.The garden past the pool is my little heaven.
於 2023 年 5 月住了 3 晚
Mekdes Alemayehu 於 2023年7月22日的回應
Dear Martha,Thank you for taking a moment to share your experience. I am pleased to hear you found to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely,Mekdes AlemayehuFront Office Manager

6/10 一般

真實旅客

商務旅客
comfortable but could be better priced
average hotel at high price
於 2023 年 6 月住了 1 晚

4/10 欠佳

Essohaana

不滿：整潔度、住宿狀況和客房舒適度
Quite misleading; not worth the price.
I sincerely have bothering positive to say about this hotel: - the place is very old and and is in desperate need of a remodel - there’s a smell throughout the hotel and especially in the room I was staying in. - the sauna has molds everywhere. Anyone has access to the spa and the pool; so it not just for guests. That, in my opinion, significantly eroded and depreciated the place. I couldn’t find any of the facilities they offer attractive. - when you call the reception for a question you may have , sometimes they don’t even answer the calls. It will just continuously ring. That happened to me during daytime and also in the evening (before 7pm) - the hotel has an airport shuttle; but you need to pay $15 for that. Not sure if that exists elsewhere; but I’ve never encountered this in the past. More importantly, at the time I was booking it was not made clear to me that this is a paying airport shuttle. By the way, one can easily get a taxi for less than half the price the hotel proposes. And there are many other hotels in the city that offer free airport shuttles. Overall, it was a very unpleasant stay. This hotel is nowhere near the level of other Hiltons you probably stayed in. Unfortunately the price does not reflect that.
於 2023 年 6 月住了 4 晚

2/10 很差

真實旅客

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
A problem Hotel
Was there for a business trip and had a problem with the hotel it is very old and in terrible need of upgrade it is very dirty and the service is terrible. The grounds are in need of updating and the pool was like a public pool with all of the city swimming in it it was gross! I had a problem with the management of the hotel as they promised me a refund of an overbooked night but then after I arrived home they took it away. I would avoid this property as it is old and dated and management is greedy and dishonest
於 2023 年 3 月住了 5 晚

10/10 優異

Sammy

單人旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Comfort, hospitality, and beautiful weather
於 2023 年 4 月住了 1 晚

6/10 一般

Anders Alexander

讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
I am very grateful for being able to check in early and (almost) all staff I met were extraordinarily nice, kind and helpful. The room was clean but in desperate need of an update (I even believe I was upgraded to a nicer room, but nevertheless the room was in need of a proper update. The bath was stained, the bathtub drain was not working and there was no hot water on my departure morning. The head board at my bed was worn and very unattractive. The pool was closed for the duration of my stay, I did not get this information before my arrival which was a huge disappointment to find that the pool and most of the garden were out of bounds…
於 2023 年 2 月住了 2 晚

2/10 很差

David

商務旅客
不滿：整潔度和住宿狀況
Terrible place. Not worth the money
The place may have the Hilton name on it, but it is nothing compared to Hilton's. They should change the name to Motel 6. It was so old and nothing up to par or repaired. The air conditioner did not work. The furniture was original form the 1960's when it was built. Please stay some where else. There are so many nice places in Addis. The one good thing was the pool and fitness room. However, that was even to crowded because it is not only for guests all community people come to use the fitness center and the pool. The locker rooms were full of fungus and I didn't even dare walk around. The smell was terrible. I can't believe that Hilton allows the name to stay on the building.
於 2023 年 1 月住了 2 晚

10/10 優異

jongwon

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 2 月住了 1 晚

10/10 優異

Sverker

於 2023 年 1 月住了 3 晚

4/10 欠佳

Selam

伴侶同遊
讚好：職員與服務
不滿：住宿狀況
Wir waren drei Wochen im Hotel Hilton über Weihnachten und Neujahr. Die Preise waren 5-sternemässig, aber der Zustand des Hotels leider nur 3-sternemässig. Die Angestellten waren sehr freundlich und sehr hilfsbereit, einfach super. Der Pool und die Umgebung um den Pool war auch sehr gut. Leider wurde der Pool in der letzten Dezemberwoche für vier Tage gereinigt, in der absoluten Hochsaison und für diese Zeit konnte die ganze Poolanlage auch mit den Liegeplätzen nicht genutzt werden. Von den drei Liften funktionieren nur noch zwei. Die Bedienknöpfe ausserhalb der Lifte funktionieren auf verschiedenen Etagen nur zur Hälfte, oder teilweise und zeitweise überhaupt nicht mehr. Die Zimmer sind sehr veraltet, die Bäder sind komplett veraltet und haben auch keine funktionierende Lüftung, einmal da hatten wir für mehrere Stunden überhaupt kein Wasser mehr im Bad. Auf das hin konnten wir aber das Zimmer wechseln. Der Kühlschrank und der Schreibtisch sind auch aus den Anfängen dieses Hotels. Der Saunabereich ist auch nicht wirklich einladend, ist sehr schmuddelig. Die Minigolfanlage ist grundsätzlich in einem schönen Park eingebettet, jedoch ist die Anlage nicht wirklich bespielbar, da die meisten Bahnen sandig sind. Beim Restaurant Gazebo neben dem Pool haben wir viermal gegessen und hatten davon zweimal eine ganz böse Magen- und Darmverstimmung gehabt, so nach dem Motto, oben raus und unten raus. Uns wurde von Einheimischen erzählt, dass wir beim Ausschecken die Abrechnung kontrollier

10/10 優異

Joseph

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 7 晚

10/10 優異

Taroh

10/10 優異

Andy

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel The staff we’re excellent
於 2022 年 12 月住了 2 晚

10/10 優異

Mohamed

家人同遊
讚好：住宿狀況和客房舒適度
It’s very smooth and very friendly we got help from the shift Incharge Miss Nassirey
於 2022 年 11 月住了 1 晚

10/10 優異

Shirleye

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel property was clean and workers friendly good location
於 2022 年 10 月住了 12 晚

2/10 很差

Meseret (New York)

家人同遊
不滿：設施服務和住宿狀況
Warm welcome and hospitality from the staff all around. Very old property, and dark rooms. While the neighborhood claimed to be secured the internal hotel security is very poor and anyone can access the guest room elevators and even your room. Yes, we had an intruder in our room and had to involve hotel security and local police. Traumatic experience and major fault in Hilton Addis Ababa's duty of care for their guests.
於 2022 年 8 月住了 9 晚

8/10 不錯

Veronica

商務旅客
讚好：整潔度、職員與服務和客房舒適度
Great location
Great location near city parks! A little old
於 2022 年 9 月住了 3 晚

10/10 優異

Demetria

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I really loved the pool, spa and staff at the Addis Hilton.
於 2022 年 9 月住了 1 晚

10/10 優異

Antonius

讚好：整潔度、職員與服務、設施服務和住宿狀況
Hilton is a hotel with a lot of atmosphere, Super friendly staff. We extended our stay because we felt like home
於 2022 年 9 月住了 6 晚

6/10 一般

jean claude

商務旅客
讚好：整潔度和職員與服務
不滿：住宿狀況
Old hotel… just ok but not jilton stanfing at all Good location
於 2022 年 8 月住了 2 晚

6/10 一般

Chanel

讚好：整潔度、職員與服務和住宿狀況
於 2022 年 7 月住了 3 晚

6/10 一般

真實旅客

商務旅客
不滿：整潔度和客房舒適度
於 2022 年 7 月住了 1 晚

10/10 優異

Haymanot

於 2022 年 6 月住了 14 晚

8/10 不錯

Angela

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great option in Addis
The Hilton Addis Ababa is a great option when visiting the city. The hotel compound is very secure, has multiple onsite restaurants as well as a grocery/market and bakery, and beautiful pools heated by natural hot springs. The beds are comfortable with multiple pillow options, and the water pressure is great (and there’s always hot water!) Wifi was fast enough for me to livestream a couple of US yoga classes. Staff were very accommodating and friendly. It’s also very close to a couple of newly-built parks: Friendship Square and Unity Park. I was also pleasantly surprised that there was live music by the pool on Sunday afternoon! My only complaint is that I was told I couldn’t sit on the side of one of the pools to put my feet in the hot springs. I didn’t bring a swimsuit on this business trip, so I sat in shorts. Apparently this is a hotel policy, but nobody could tell me why. The pool is huge, so I don’t understand why there’s not room for both swimmers and other guests who just want to sit on the side with their feet in the warm water while reading?
於 2022 年 6 月住了 7 晚

8/10 不錯

Janet

讚好：整潔度、職員與服務、設施服務和住宿狀況
Love the warm pools
於 2022 年 6 月住了 1 晚

8/10 不錯

SANGYEOUN

讚好：整潔度和職員與服務
욕실이 다소 낡음
於 2022 年 6 月住了 3 晚

10/10 優異

Sammy

讚好：整潔度、職員與服務、設施服務和住宿狀況
Old, roomy beautiful
於 2022 年 5 月住了 1 晚

2/10 很差

ashwin (Houston)

多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
AC did not work throughout the stay and they could not make it work till the end. We had to sleep with a fan. Sink was partially blocked and they did not fix it till the end. The shower was functioning like a water pipe not doing any functions of a shower. We made repeated complaints but no response.
於 2022 年 5 月住了 7 晚

10/10 優異

Demetria

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The pool is warmed by a natural hot spring.
於 2022 年 4 月住了 1 晚

10/10 優異

sharon

讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff are outstanding in this property and make it by far the best and most friendly place to stay in Addis
於 2022 年 4 月住了 4 晚