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关于君主酒店的点评

4.5 out of 5
君主酒店
Tewodros Roundabout, Colson St., On the way to Friendship Park, Addis Ababa, Addis Ababa

点评

7.2

还可以

10 分 - 超赞。58 条好评，共有 248 条点评" "
8 分 - 还可以。86 条好评，共有 248 条点评" "
6 分 - 一般。57 条好评，共有 248 条点评" "
4 分 - 很差。28 条好评，共有 248 条点评" "
2 分 - 糟糕。19 条好评，共有 248 条点评" "

7.8/10

清洁度

7.8/10

员工和服务

7.4/10

服务设施

6.8/10

住宿条件和设施

7.2/10

环保

点评

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

Clyde

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Love this place it is our home away from home! My only complaint is that there is lots of construction going on around the hotel which make it a little difficult getting in and out of transportation.
2024 年 4 月入住 4 晚

4/10 很差

Ronald，Armonk

团体旅客
不满意：住宿条件和设施
Shower leaks, toilet backup, power cuts, No hot or cold water at times. Extremely spotty WiFi. You’re Expedia booking will be questioned even if you already paid in full. One great thing about this place the rooftop bar/ lounge has an amazing view of the city and the food is tasty. And they offer airport drop-off. So if you have a short stay and won't spend much time in your room fo for. It
2024 年 3 月入住 2 晚

6/10 一般

Moges，Aldie

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel holds ID because of mini bar and there is a loud noise at night from the bar at the top. They should plan to put a credit card hold as an alternative to those who don’t wish their ID locked in.
2024 年 3 月入住 2 晚

10/10 超赞

Amr

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good location. Good mattress. Nice rooftop bar. Decent breakfast buffet included in price.
2024 年 3 月入住 9 晚

2/10 糟糕

Nathaniel

商务旅客
不满意：住宿条件和设施
Terrible experience, avoid
Arrived and they had not held our reservation even though we had paid for it, they had sold the room to another guest. When they eventually got us a room it stank of cigarette smoke for the first two days, there was smoke coming into the room from somewhere but couldn’t work out where. This stopped on the last day presumably because the source of the smoke had checked out. Everywhere in the room was unclean. One night a Jack hammer was going outside the window until 2am and then at 3am someone started playing music very loudly until 7am. Staff couldn’t be less enthusiastic, just do not care. Elevators are a nightmare because only one works and they have a bar on the roof that anyone can use so it’s always full when you’re trying to get down or up to a high floor. Just overall a really rubbish hotel with apathetic management and staff.
2024 年 1 月入住 5 晚

2/10 糟糕

Carlos

2024 年 1 月入住 3 晚

10/10 超赞

Chala Kamal

2023 年 11 月入住 2 晚

8/10 还可以

Mirko

与配偶出行
满意：清洁度、员工和服务、服务设施
2023 年 11 月入住 2 晚

6/10 一般

Zahid

2023 年 11 月入住 6 晚

10/10 超赞

Ryan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Calme et paisible
Un bel et propre hotel. La décoration des chambres est superbe et les matelas sont fermes (important pour les dos fragiles comme le mien). L'établissement dispose d'un bar/restaurant sur 2 étages qui est festif en soirée et agréable pour le petit-déjeuner ou déjeuner. Le personnel est agréable et sait se rendre disponible en cas de besoin. Je recommande.
2023 年 10 月入住 4 晚
Mikias Tesfaye- General Manager 于 2023年11月13日 的回复
Dear Valued Guest,Thank you for your constructive review. Hope Monarch will be your second home in Addis Ababa. Stay blessed.With Hospitality Regards,Mikias TesfayeGeneral Manager- Monarch Park View Hotel.

2/10 糟糕

Ezra

不满意：清洁度、员工和服务、住宿条件和设施
Terrible communication
2023 年 8 月入住 2 晚
Mikias Tesfaye- General Manager 于 2023年11月13日 的回复
Dear Valued Guest,Will manage our staffs communication soon. Hope you will give us a second chance to stay with us. With Hospitality Regards,Mikias TesfayeGeneral Manager- Monarch Park View Hotel.

10/10 超赞

NEERA

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel with friendly staff
I had a wonderful stay at Monarch Hotel. The room was comfortable and the staff very pleasant and helpful. This made the stay even more enjoyable. The hotel has several restaurants. I liked the 360 restaurant that has a great view and is always lively in the evenings. I enjoyed the diner and drinks there on several occasions.
2023 年 9 月入住 4 晚
Mikias Tesfaye- General Manager 于 2023年11月13日 的回复
Dear Valued Guest,Thank you for your constructive review. Hope Monarch will be your second home in Addis Ababa. Stay blessed.With Hospitality Regards,Mikias TesfayeGeneral Manager- Monarch Park View Hotel.

2/10 糟糕

Samuel

No stay due to long Visa process
I was not able to experience the hotel due to lack of visa. I paid for Ethiopia eVisa to process in 24 hours. 5 days later i still have no visa. So I never made it into the country.
2023 年 8 月入住 3 晚

6/10 一般

mujahid

2023 年 8 月入住 3 晚

4/10 很差

Arsema

不满意：住宿条件和设施，清洁度
2023 年 8 月入住 2 晚

10/10 超赞

Muhammad Moeez Afzal

2023 年 6 月入住 3 晚
Mikias Tesfaye- General Manager 于 2023年07月4日 的回复
Thank you for your coomments.

4/10 很差

STEPHANE

满意：员工和服务
不满意：住宿条件和设施，清洁度
A éviter
2023 年 5 月入住 13 晚
Mikias Tesfaye 于 2023年06月9日 的回复
Thank you for your post stay reviews.With Hospitality Regards,Mikias TesfayeGeneral Manager- Monarch Park View Hotel.

10/10 超赞

Krijn

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 4 月入住 9 晚
Mikias Tesfaye 于 2023年05月17日 的回复
Thank you for the constructive comments.

10/10 超赞

Yuna

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good
2023 年 4 月入住 2 晚
Mikias Tesfaye- General Manager 于 2023年05月17日 的回复
Thank you for your constructive comments.

6/10 一般

Messiah

2023 年 3 月入住 1 晚
Mikias Tesfaye- General Manager 于 2023年05月17日 的回复
Thank you for your constructive comments.

8/10 还可以

Lona

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is good value for the money. The rooms are spacious and clean and the bed was comfortable. A church and mosque are nearby so expect early morning prayers from around 4 am. That and the dogs barking mean that ear plugs are advisable. The restaurant on the rooftop is popular with locals and the food is pretty good. I liked that the park was within walking distance. Overall, I enjoyed my stay.
2023 年 2 月入住 11 晚

6/10 一般

真实旅客

满意：员工和服务，清洁度
Only 1 emergency exit
There are emergency exists that don't lead to an exit. When you leave the room they indicate right or left, those leading right take you nowhere. This leaves the hotel with only one way out (the main staircase). Unfortunately, I will not be able to stay there again due to security concerns.
2023 年 2 月入住 8 晚

2/10 糟糕

Utpal

商务旅客
不满意：住宿条件和设施，员工和服务
Pathetic service, pathetic staff, pathetic attitude. Employees at desk have zero clue, are inexperienced. At their restaurant, people are just in hurry to complete their shift and go home. Customer Experience term is non-existant in their overall staff dictionary. Must refrain from such properties so they do not survive to ruin the industry.
2023 年 2 月入住 4 晚

8/10 还可以

Clyde

2023 年 1 月入住 7 晚

10/10 超赞

Briana

2023 年 1 月入住 1 晚

10/10 超赞

Moges，Aldie

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Monarch hotel is located at Churchill road at the center of Addis Ababa. The room is clean and the overall service is excellent. They have a lounge called 360 at the top of the hotel which has a nice view of Addis. The service by Mesert Tadelo at 360 lounge is excellent .

10/10 超赞

SIRELKHATIM

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel
Comfort hotel clean rooms and good daily breakfast
2022 年 12 月入住 7 晚

8/10 还可以

Mesker，Miami

满意：清洁度、员工和服务、服务设施、住宿条件和设施
nice newer hotel, good service allowed complementary early check in, good restaurants with a view
2022 年 10 月入住 1 晚

10/10 超赞

Gloria

Good
2022 年 10 月入住 3 晚

2/10 糟糕

Bruno，L AIGLE

与配偶出行
不满意：清洁度、员工和服务、住宿条件和设施
Cet hotel n'existe plus. Expedia le garde dans ses offres. J'ai réservé, payé et attend toujours mon remboursement. Pas correct de la part d'Expedia.
2022 年 6 月入住 1 晚

2/10 糟糕

Yasser

不满意：服务设施，员工和服务
Felt unhappy
2022 年 7 月入住 9 晚
FOM 于 2022年07月21日 的回复
We are truly sorry for the inconvenience you experienced. While customer service like this shouldn’t happen, we take full responsibility for the situation. Dear Our Valued Guest, We really appreciate you taking the time to share your review. We value your business and hope we will never put you in this situation. Thank you and appreciate your feedback.

10/10 超赞

Nobuaki

2022 年 7 月入住 1 晚

8/10 还可以

charles

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Not much
2022 年 6 月入住 3 晚

8/10 还可以

Shukri Bashir

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 5 月入住 16 晚

10/10 超赞

WIELFRID

满意：清洁度、员工和服务、服务设施、住宿条件和设施
best hotel in town!
2022 年 4 月入住 2 晚

10/10 超赞

Yohanes

2022 年 4 月入住 3 晚

2/10 糟糕

tsyonawit alemu

2022 年 4 月入住 1 晚

10/10 超赞

Ryan

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Free airport shuttle, cool bar on roof, and front desk staff were the best part. They are so nice! Full of smiles and friendliness. Be aware the property is in piazza parkview not address listed on Expedia which is in Bole (old address)
2022 年 4 月入住 4 晚

10/10 超赞

Ryan

2022 年 3 月入住 2 晚

8/10 还可以

Rabbani

2022 年 2 月入住 4 晚

6/10 一般

Akalu

满意：员工和服务
不满意：住宿条件和设施
Excellent staff & nice rooftop bar were the highlights. I think it would be helpful to mention the hotel construction is not fully completed - only one power outlet was functional in the room, the bath drain didn’t work properly and you’ll be standing in pool of water after 30 secs, toilet seat were not attached, no iron or board. And I suggest not to use the soap, very strong smell that follows you around for hours. Again, very helpful staff the whole time.
2022 年 2 月入住 1 晚
Mkt 于 2022年02月25日 的回复
We are truly sorry for the inconvenience you experienced. While customer service like this shouldn’t happen, we take full responsibility for the situation. Dear Our Valued Guest, We really appreciate you taking the time to share your rating with us and thank you for admiration on our staff. We’ve reviewed the gap and working narrow it. We value your business and hope we will never put you in this situation. Thank you and appreciate your feedback.

6/10 一般

Biniame

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
Ett fint ställe, jätte fin utsikt från hotellet. Men personalen som jobbar i receptionen är inte organiserade. Väldigt besviken på personal i receptionen.
2022 年 2 月入住 6 晚
MKT 于 2022年02月25日 的回复
Dear Our Valued Guests, We are so grateful for your review. We are very pleased to hear that you love the view and atmosphere community. regarding on the inconvenience on reception area, We sincerely apologise for the service variance,we are taking proper actions to ensure it will not occur again in the future.

2/10 糟糕

Jara，Kent

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Bad management
2022 年 1 月入住 1 晚
Mkt 于 2022年02月25日 的回复
We are truly sorry for the inconvenience you experienced. While customer service like this shouldn’t happen, we take full responsibility for the situation. Dear Mr Jara, We’ve reviewed the gap and working narrow it. We value your business and hope we will never put you in this situation. Thank you and appreciate your feedback.

2/10 糟糕

JOSEF

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Frühstück in einem verdreckten Bereich Gebuchtes Zimmer wurde erst am 2.Tag zur Verfügung gestellt Tücher für 2 Personen werden erst nach Intervention gebracht Dusche funktionierte nicht wird erst nach mehren Interventionen repariert
2022 年 1 月入住 3 晚
Mkt 于 2022年02月25日 的回复
Dear our Valued Guests, We sincerely apologise for the service variance, it is due to lack of training for all our staffs. Those all is unacceptable As a result, we have got a gap customer expectation. We understand you depended on us and deeply regret we failed to deliver the high standard that you’ve come to expect.

8/10 还可以

Yosef

2022 年 1 月入住 6 晚

6/10 一般

Nega

2022 年 1 月入住 7 晚

8/10 还可以

Tsion

2021 年 12 月入住 1 晚

2/10 糟糕

真实旅客

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
There was no hotel with this name on the given address. Its a fraud by Expedia. Even i called Expedia’s customer care couple of times and every time it gets disconnected. I don’t recommend anyone to use Expedia for any kind of bookings. #Worst service ever #fraud
2021 年 6 月入住 1 晚

10/10 超赞

Dakota

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 3 月入住 1 晚