Very beautiful historic property with great views & location.
On negative side
-large airy village units only have warmish water not hot
- village units outdoor showers had waist high weeds
- supper menus are 5 course set menus that are repeated & are expensive for quality
- restaurant staff lacking management & training
- receptionists could do hostessing/oversight at meal times & spot checks on housekeeping/condition of units and gardens to support and train staff but do not
- lack of comfy outdoor seating at accom units
Positive side manor house units have character, pool area is lovely with v comfy recliners, rooms are clean with new bathrooms, access to amazing outdoor activities, you feel general staff really want to please but just need more training and support to do so
真实旅客
2023 年 1 月入住 4 晚
10/10 超赞
Robert
2021年09月28日
满意:清洁度、员工和服务、客房舒适度
Robert
2021 年 9 月入住 1 晚
8/10 还可以
KURT
2021年09月25日
KURT
2021 年 9 月入住 1 晚
8/10 还可以
Leon
2021年07月13日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Rooms are comfortable and food is great. Staff go out of their way to make one's stay most enjoyable.
Leon
2021 年 7 月入住 2 晚
10/10 超赞
真实旅客
与配偶出行
2019年11月2日
满意:清洁度、员工和服务、服务设施
Eine Location mit sehr viel Charme, tollem Ranger Clifford, freundlichsten Personal, auch wenn die Eintichtungen etwas „in die Jahre“ gekommen sind. Für die Anfahrt über die letzten 14 km unbefestigte Straße sind sicher 30 min Autofahrt einzuplanen. Diese Straße muss man auch zurück, wenn der Nationalpark besucht wird.
真实旅客
2019 年 10 月入住 2 晚
8/10 还可以
真实旅客
2019年10月22日
满意:员工和服务,清洁度
Alles prima. Nur leider sehr viele Affen rund um die Unterkunft und auch in poolnähe
真实旅客
2019 年 10 月入住 3 晚
10/10 超赞
Morrison
2019年09月26日
满意:清洁度、员工和服务、客房舒适度
Lovely mountain top experience
The service was excellent. Our host Samantha went out of her way. Little niggles occurred and we were given another room within our requirements.
Morrison
2019 年 9 月入住 1 晚
4/10 很差
Peter
2019年08月22日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
A major improvement is a must
Needs major improvement... extremely cold rooms without heat and building needs also to be upscaled urgently. But the major issue was at dinner when a lady (probably the owner) approached us explaining that because there was not going to be electricity the next day I had to prepay all expenses + any future expenses, which I gladly did... but there was no electricity shortage the next day, even when I asked an employee they didn’t know what was so talking about. It seems to me and please correct me if I am wrong that somehow Spanish speaking visitors are not welcome. On the other hand all the service personnel was very nice.