Prepare to be catfished by Timeless. The images on Expedia look amazing, it looks like paradise right? Well, be prepared for it not matching up to what you expect. We booked the best room / highest price point we could, arrived, firstly where shocked by the filthy corridors, flickering lights, leaks on floors, dust everywhere, incredible amount of noise from way too many people as they allow external visitors meaning it more resembles an amusement park than the chill beachside pad you're expecting. The main issue was our room wasn't the one we booked/expected. We booked a proper sea view, and this was on top behind the restaurant, so all you can see if the restaurant roof (plus hear the insane EDM they play constantly). When asking to change/for help, management told us to take it up with Expedia. Trying to take something up with Expedia is like trying to locate the Grail. It's all Bots / zero transparency / clear path to being able to actually make contact and relay an issue. At this stage there we're 0 accommodation available so we had to stay. The rooms are big but just grey concrete, stains everywhere. Super noisy off the main road. The service in the restaurant is slow and grumpy and small portions. Strange breakfast hours (8am-10) considering it's on a surf break so a lot of surfers staying and get up early so would love a coffee. The insane amount of people at the pool and hotel makes it impossible to chill.
