“We stayed here after hiking the Santa Ana Volcano. We were able to use the thermal pools for our aching bodies and got a massage a the spa. The food was not great but the service was good. Crazy roads leading up to the hotel as well. Otherwise the staff was very accommodating and the pools were great.”
“This hotel was so charming, cozy, and perfectly located. The staff were incredibly friendly and views of the volcanoes were amazing. As a bonus, there were two friendly cats who could always be found snoozing around the property.”
“My best friend and I came here for a girls’ getaway. The views and property are absolutely beautiful, but the overall experience was disappointing.
The biggest issue was the lack of transparency. After an international flight and a two-hour drive, we had no cell service when we checked in. We were asked to sign a document that we couldn’t translate because our phones weren’t working. We were told it only covered the $40 deposit and Wi-Fi. Later, we discovered it also disclosed there was no hot……
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