Dear Guest, At the onset, please accept our sincere apologies for the discomfort caused to you. Our aim is to ensure that our guests have a memorable experience when they come to stay with us. However, in your case we have clearly fallen short of our goal. We have made a note of your feedback on the bathroom stinking and hot water issues which you have not found as per your expectation. I would like to assure you that your feedback will be taken into consideration. Feedback from guests such as you only drives us to deliver and perform better. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectations and achieving excellence. We cannot thank you enough for taking the time to share your experience with us. I would request you to please consider this as an isolated issue and do not let this experience mark your impression of the hotel. We look forward to welcoming you back next and assure of a quality experience on your visit. Warm Regards

Dear Guest, Greetings from Grand Xenia, Ajmer Thank you for your recent stay at Grand Xenia, Ajmer and for sharing your valuable feedback. It was a pleasure having you with us. It is very sad to note that you had an unpleasant experience. Kindly accept my sincere apologies for inconvenience caused. I have personally discussed your valued comments with the concerned departmental heads and team and briefed them suitably. A standard operating procedure has been initiated to avoid such occurrence in future. Request you to treat this incident in isolation and not let it mark your impression of the hotel as it is our earnest endeavor to provide you with the highest level of service and to ensure that your stay with us is truly most enjoyable. Once again please accept my sincere apologies and look forward to welcoming you back at Grand Xenia, Ajmer.

Than You for your great compliments.