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菲布麗套房酒店 - 西阿克倫科普利鄉的評價

2.5 out of 5
菲布麗套房酒店 - 西阿克倫科普利鄉
120 Montrose West Ave, Akron, OH

評價

6.6
10 分評分，優異；809 則評價中有 179 則" "
8 分評分，不錯；809 則評價中有 221 則" "
6 分評分，一般；809 則評價中有 192 則" "
4 分評分，欠佳；809 則評價中有 91 則" "
2 分評分，很差；809 則評價中有 126 則" "

6.6/10 

整潔度

7.4/10 

職員與服務

6.6/10 

設施服務

6.2/10 

住宿狀況

2.0/10 

環保程度

評價

4/10 欠佳

Victor

伴侶同遊, 商務旅客
Prefer not to. Not worth it
於 2020 年 2 月住了 2 晚

2/10 很差

David

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 8 月住了 2 晚

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
HOTEL CLOSED
This hotel is CLOSED. It had been closed for a few months at the time of my booking - I am in disbelief that a reservation went through. I did not learn it was closed until I pulled into the parking lot at night!!
於 2021 年 4 月住了 1 晚

2/10 很差

真實旅客

家人同遊
不滿：整潔度、設施服務和住宿狀況
Dirty, not vacuumed, falling apart, dirty towel, empty paper roll, sticky floor, leaky door, broken shades. Bed seemed and smelled clean.
於 2021 年 3 月住了 1 晚

10/10 優異

Scott

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay, sorry I woke upstairs w/ the bathroom
Stay was pleasant for a one-night stop. Would consider if coming to the area for a longer stay. Only issue I had was bathroom light/fan combo on 1013 (my unit), fan rattled very loudly.
於 2021 年 3 月住了 1 晚

2/10 很差

真實旅客

於 2021 年 3 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
I like the spacious rooms. Full size kitchen. Microwave.
於 2021 年 3 月住了 2 晚

2/10 很差

Brandon

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 2 月住了 9 晚

2/10 很差

Bilan

不滿：整潔度、住宿狀況和客房舒適度
They got roaches
於 2021 年 2 月住了 2 晚

8/10 不錯

CAROL

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 2 月住了 1 晚

2/10 很差

真實旅客

伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
The room we were in was falling apart . Peeling paint , water leaks , rusted tub. Smelled like smoke , the bottoms part of the dishwasher was completely gone.
於 2021 年 2 月住了 1 晚

8/10 不錯

Ashley

於 2021 年 1 月住了 1 晚

2/10 很差

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
Horrible
It was the dirtiest hotel room I have ever stayed in. It wasnt vacuumed, the sheets were stained and disgusting. It reeked of cigarette smoke and it was a non smoking room.
於 2021 年 2 月住了 2 晚

4/10 欠佳

Libby

於 2021 年 2 月住了 2 晚

10/10 優異

Ashley

於 2021 年 1 月住了 1 晚

8/10 不錯

David

讚好：職員與服務
於 2021 年 1 月住了 1 晚

2/10 很差

真實旅客

於 2021 年 1 月住了 1 晚

8/10 不錯

Michele

於 2021 年 1 月住了 1 晚

6/10 一般

LaToya

商務旅客
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Had many problems with the functionality of the rooms... in town for long term assignment had to keep moving rooms, staff is very pleasant and helpful nonetheless the upkeep and housekeeping is struggling
於 2021 年 1 月住了 4 晚

6/10 一般

Carla

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
Unsure
We had an emergency and needed a place to go. The linen was not clean
於 2020 年 11 月住了 1 晚

6/10 一般

Denise

不滿：整潔度和住宿狀況
This stay was not worth the money(or the free night stay stamp) The room was old and missing light bulbs. The fireplace as advertised in pictures did not work. There was hair hanging from the blow dryer and on the shower wall.
於 2020 年 10 月住了 1 晚

2/10 很差

Domonique

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Not what it seems !! DO NOT RECOMMEND !!
My fiance , my 3 year old and me had a horrible stay. Our room was extremely cold and dirty. it read 57 degrees in our room. we went to front desk because no phone in the room worked. 1 hour later they sent an electrician ( that what the guy said) . He promised he would come back because he could not fix issue and he never came back. We went back to front desk after 1 hour . We were told they were waiting for HVAC to call back. Sure enough no one came back to help us. We had to buy a heater just to stay warm ,because we already paid for our room for 3 nights ... low on funds.. and had OUR 3 YEAR OLD DAUGHTER . Linen was dirty . Kitchen was nasty . So disappointing
於 2020 年 10 月住了 2 晚

2/10 很差

Cherrelle

於 2020 年 10 月住了 1 晚

8/10 不錯

Kevin

商務旅客
讚好：職員與服務和客房舒適度
Home away from home...
Love the layout of the room, feels more like an apartment. Only problem I had this stay was that there was no WiFi reception in my room. I ended up using my phone's hot spot to get online. Spoke with the desk person and he put in a service call, spoke with him again when no improvement and got a few dollars off each night of the stay.
於 2020 年 9 月住了 3 晚

4/10 欠佳

真實旅客

於 2020 年 8 月住了 21 晚
FairBridge Management & Staff 於 2020年9月9日的回應
Thank you for your rating, I apologize we didn't earn a higher rating. If you'd like to let us know what went wrong, please contact the hotel.

2/10 很差

Brandii

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 8 月住了 1 晚
FairBridge Management & Staff 於 2020年9月10日的回應
Brandii, Thank you for your review. I looked at your reservation and saw it was cancelled and you were given a full refund. If you could help us understand better what happened during your stay, it would assist us in improving. Stay safe

2/10 很差

Patricia

不滿：住宿狀況
orst stay ever
It was a very unsatisfactory experience. It was like being in the hood. The noise was atrocious. There was yelling and screaming outside our door. Later in the evening 6 people were outside our door carrying on drinking and smoking weed. Our towels were dirty. The only good thing was the concierge. He was helpful and polite.
於 2020 年 8 月住了 1 晚
FairBridge Management & Staff 於 2020年9月9日的回應
Patricia, Thank you for your rating and comments. Please be assured, we do not tolerate any of the things you mentioned. Any time during stay, please let us when these things occur so we can take corrective action against the offender, including eviction.

2/10 很差

Jessica

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
he worst experience ever
The room didn’t have a phone in my room to call front desk. the room was dirty As hell and I also attached pictures .Service was crappy just a all-around bad stay
於 2020 年 8 月住了 1 晚
FairBridge Management & Staff 於 2020年9月9日的回應
Jessica, Thank you for your rating, I'm sorry to learn your stay didn't meet your expectations. Please let us know what is wrong during your stay, so, we can have the opportunity to make it right.

2/10 很差

Jessica

於 2020 年 8 月住了 3 晚
FairBridge Management & Staff 於 2020年9月9日的回應
Jessica, Thank you for your rating. I apologize your stay with us didn't go well. If there's anything you'd like to discuss as to what the problems were, please contact us.

6/10 一般

Alex

家人同遊
讚好：整潔度、職員與服務和設施服務
The staff were pleasant. We came a little early for check in, so we were okay to wait for our room. But then, they actually were late in giving us our room, and were still cleaning it when we were given the keys and had to wait again. We were told that all rooms were non-smoking, but the room smelt like heavy smokers lived in it for a long time. The room was clean, had lots of amenities, but was definitely older and needed upgrading. Again, the staff was pleasant and professional, but many of the clientel seemed questionable in character, odd activities in the parkig area, loitering and such.
於 2020 年 8 月住了 2 晚
FairBridge Management & Staff 於 2020年9月9日的回應
Alex, Thank you for your rating and comments. I apologize we missed the mark during your stay. The odd activities you describe are against our policies and when they are brought to our attention, we'll address them with guests involved. Stay Well

4/10 欠佳

Derrick

不滿：整潔度、職員與服務和住宿狀況
Needs work!
於 2020 年 8 月住了 5 晚
FairBridge Management & Staff 於 2020年9月10日的回應
Derrick, Thank you for the rating and review. I wish i could respond better, however, we can't find a reservation during the month of August. If you'd like to let us know when you stayed we'd be happy to address this better. Safe travels

10/10 優異

Tyrone

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 7 月住了 1 晚
FairBridge Management & Staff 於 2020年9月9日的回應
Tyrone, Thank you for the great rating and staying with us. We're happy to learn you enjoyed your stay. We hope to see you again! Stay Safe.

6/10 一般

真實旅客

I had to cancel my reservation
於 2020 年 7 月住了 1 晚
FairBridge Management & Staff 於 2020年9月10日的回應
Thank you for your rating. I apologize that you had to cancel your reservation. If there's anything we can do for you, please let us know.

4/10 欠佳

Sherle (Akron, Ohio)

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
They weren't very accommodating when I arrived early, people were seeking like they lived there, the room was not very clean, and seemed to be poor repair in the bathroom. I stayed long enough to shower and rest for a moment but didn't even stay the night.
於 2020 年 7 月住了 1 晚
FairBridge Management & Staff 於 2020年9月10日的回應
Sherle, Thank you for your rating and comments. I apologize we had difficulty getting you checked in early. We are an extended stay hotel and many of our guests are contractors that are in town working on various projects around the area. If you aren't satisfied with our room, please let us know as soon as possible after check-in, so we can make it right for you. Stay Safe.

2/10 很差

Margo

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
They have bed bugs
於 2020 年 7 月住了 1 晚
FairBridge Management & Staff 於 2020年9月10日的回應
Margo, Thank you for your rating and comments. Be assured, the room you stay in was inspected for bed bugs and no activity was found by Ecolab pest control. Rooms are randomly checked monthly by them. Additionally, we take all reports seriously, have them check the room and share those reports with the guest that stay in one of rooms. Stay well

10/10 優異

真實旅客

讚好：整潔度、職員與服務和住宿狀況
I was traveling late that night and couldn't find a tin
於 2020 年 7 月住了 1 晚
FairBridge Management & Staff 於 2020年9月9日的回應
Thank you for the great rating. We're glad to hear you enjoyed your stay with us. We hope to see you again! Stay Safe.

10/10 優異

Tim

於 2020 年 7 月住了 1 晚
FairBridge Management & Staff 於 2020年9月9日的回應
Tim, Thank you for the great rating, I'm glad you enjoyed your stay. We appreciate your choice of FairBridge Inn & Suites and hope to see you again soon. Stay Well.

10/10 優異

Marland (Akron Ohio )

讚好：整潔度、職員與服務、設施服務和住宿狀況
I love this room in hotel and I would love to have this room again for a lower price
於 2020 年 7 月住了 2 晚

2/10 很差

真實旅客

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Dirty
於 2020 年 7 月住了 1 晚
Chris 於 2020年7月9日的回應
Thank you for your rating. I apologize that something went wrong during your stay and we didn't earn a higher rating. If there's anything you'd like to discuss, please let me know

2/10 很差

Kira

於 2020 年 7 月住了 2 晚

2/10 很差

SherRon

於 2020 年 7 月住了 2 晚

10/10 優異

真實旅客

讚好：職員與服務、設施服務和住宿狀況
Enjoyed my two days stuff was very nice and helpful
於 2020 年 6 月住了 2 晚
Chris 於 2020年6月29日的回應
Thank you for the great rating and review. We appreciate your stay with us and hope to see you again soon! Stay Well and Safe!

4/10 欠佳

Wendy

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
於 2020 年 6 月住了 1 晚
Chris 於 2020年7月9日的回應
Wendy, Thank you for your rating. I apologize we missed the mark during your stay. If there's anything you'd like to discuss, please contact me at the hotel. Stay Well

6/10 一般

Tomeka

家人同遊
不滿：住宿狀況
When I check in I want to go directly in!
I was highly upset checked in couldn’t go in our room for almost 20 minutes something about the toilet which should have been fixed before we got there so we were standing in the hot heat waiting to go in our room then they said we were going to move to another room then changed it saying oh now the toilet is fixed I was already tired just wanted to relax and the room had an unusual musky odor, I did tell management who seemed to have known about the issue the day before yet you still rented the room out it was all just ridiculous.
於 2020 年 6 月住了 1 晚
Chris 於 2020年6月24日的回應
Tomeka, Thank you for your review. I apologize that your room wasn't ready for you when you checked in. We'll try harder next time to make sure any maintenance issues are taken care of prior.

8/10 不錯

真實旅客

讚好：職員與服務、設施服務和住宿狀況
於 2020 年 6 月住了 1 晚
Chris 於 2020年6月18日的回應
Thank you for staying with and your rating. I'm glad you enjoyed your stay and I hope to see you again soon!

2/10 很差

Tomeka (Akron, Ohio)

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
It wasn’t clean at all. There were urinexstdins in the sheets and bed, there was food on the floor under the couch as if they didn’t clean the property at all. It’s ran down, old appliances l. Overall disgusting, wouldn’t recommend this hotel to absolutely no one. Terrible!
於 2020 年 6 月住了 1 晚
Chris 於 2020年6月15日的回應
Tomeka, Thank you for your review. I apologize for the condition of the room and will bring this to the attention of the housekeeping manager and have corrective action taken. Issues like this are not normal. Please call me, after 3 PM if you'd like to discuss this further.

8/10 不錯

Scherrie

於 2020 年 6 月住了 2 晚
Chris 於 2020年6月24日的回應
Scherrie, Thank you for your rating, we appreciate that you stayed with us. I hope to see you again soon! Stay well!

2/10 很差

Leneisha

於 2020 年 5 月住了 1 晚
Chris 於 2020年6月24日的回應
Leneisha, Thank you for your rating and staying with us. I apologize that we didn't earn a higher rating. Please contact me at the hotel after 3:00 PM, I'd like to have the opportujity to discuss what went wrong with your stay.

2/10 很差

NeverAgain (Copley )

讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
This property seemed to be run down. Although the front desk staff was friendly, the care of the rooms were not up to par. Room wreaked of alcohol and seemed to have been straightened up rather than cleaned.
於 2020 年 6 月住了 1 晚
Chris 於 2020年6月9日的回應
Thank you for your rating and staying with us. I apologize your room wasn't properly cleaned prior to check in. Please contact me at the hotel, so I can look into this matter further and take corrective action.

10/10 優異

Ronika

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 6 月住了 1 晚
Chris 於 2020年6月9日的回應
Ronika, Thank you for your rating and staying with us. I happy you enjoyed your stay. I hope to see you again soon!