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海德佩沙皇宮酒店 的評價

5 out of 5
海德佩沙皇宮酒店
Turkler Mevkii Konakli, Alanya, Antalya

評價

8.6

優異

10 分評分，優異；336 則評價中有 188 則" "
8 分評分，不錯；336 則評價中有 88 則" "
6 分評分，一般；336 則評價中有 27 則" "
4 分評分，欠佳；336 則評價中有 16 則" "
2 分評分，很差；336 則評價中有 17 則" "

8.8/10 

整潔度

8.4/10 

職員與服務

9.0/10 

設施服務

9.2/10 

住宿狀況

8.6/10 

環保程度

評價

6/10 一般

Filiz

於 2023 年 10 月住了 2 晚

8/10 不錯

Yulia

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
very nice place, clean and very beautiful, with a lot of attractions for kids and adults, but too noisy till very late at night and for my taste - hard to sleep. maybe the place fits more for young adults and less for families with kids
於 2023 年 10 月住了 3 晚

8/10 不錯

Sarah

於 2023 年 9 月住了 6 晚

8/10 不錯

Istvan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Overall is good with some issues
The hotel was very nice. We got a free upgrade (1 bedroom to 2 bedroom) , not really neeeded, but the balcony was double thanks. Food: just above average, no smoked salmon for breakfast, wide selection, but nothing special. Issue: we didnt get cafe latte at cafeteria at 4pm, ( 1 minute ago the lady served 2 cappucino to somebody else) bad communication. Drinks are okay. If You pay 250 euros a day for a room, i think, it is obvious that all the staff speaks english in the hotel. If i go back to Turkey i will choose another hotel.
於 2023 年 9 月住了 2 晚

10/10 優異

Salah

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 3 晚

2/10 很差

Samatin

於 2023 年 7 月住了 4 晚

6/10 一般

russell

於 2023 年 5 月住了 1 晚

6/10 一般

Line

於 2023 年 6 月住了 8 晚

4/10 欠佳

Malgorzata

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 5 月住了 6 晚

10/10 優異

Serkan

於 2023 年 4 月住了 1 晚

8/10 不錯

Katriina

於 2023 年 4 月住了 4 晚

10/10 優異

Shilane

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean property. Rooms made up and cleaned daily. Friendly staff. Had a wonderful time
於 2022 年 10 月住了 7 晚

6/10 一般

mahmoodreza

於 2022 年 10 月住了 3 晚

10/10 優異

Johanna

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Bästa hotellet jag varit på, på länge!
於 2022 年 9 月住了 7 晚

10/10 優異

Faisal

於 2022 年 9 月住了 2 晚

10/10 優異

Rabia

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Es war alles top
於 2022 年 9 月住了 8 晚

10/10 優異

Okan

於 2022 年 9 月住了 4 晚

10/10 優異

Oybek

於 2022 年 9 月住了 3 晚

8/10 不錯

AMER

於 2022 年 9 月住了 2 晚

8/10 不錯

Diako

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Favorite Place
We have been coming to the hotel 3 times. Employees are good and Mr. Onur at the reception is perfect & helpful. The activities and facilities are good. Nice night parties. Food is very good. Alcoholic drinks are normal, only whisky is good. It is a very important issue for us SPA Center can only be used free of charge until 15:00. House keeping it was good too(Mrs Ayse).
於 2022 年 9 月住了 1 晚

8/10 不錯

AVIV

於 2022 年 9 月住了 3 晚

2/10 很差

mesut

不滿：整潔度和職員與服務
於 2022 年 9 月住了 3 晚

10/10 優異

Ismael

於 2022 年 9 月住了 3 晚

10/10 優異

Mohamed

於 2022 年 9 月住了 7 晚

8/10 不錯

Igor

家人同遊
讚好：職員與服務、住宿狀況和客房舒適度
Great service
+ The hotel is beatiful outside and inside. + Rooms are fresh and equipped. + Personnel is super friendly and helpful, in this regards it was the best hotel I ever been to! + A lot of food and it is very good and there is some place to eat available almost 24 hrs. - It's a bit too crowded, especially around pools, at kids club pool you literally need to jump over the sun beds and crouch under the umbrellas. At the same time, some areas appear empty. - There is the only way to the pools and beach, it starts underground and goes through the market. Not a big problem, but I wished there was some alternative path (except through the restaraunt). - People leaving glasses and garbage everywhere around the pool, I myself have stumbled on somebody's glass several times, my kids were also easy to find a glass of beer to play with on the border of the pool. - Not enough swimming rings on the slides.
於 2022 年 9 月住了 6 晚

10/10 優異

Ahmed

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Was gewoon goed.
於 2022 年 9 月住了 3 晚

8/10 不錯

Tümer

家人同遊
讚好：整潔度、職員與服務和客房舒適度
於 2022 年 9 月住了 2 晚

8/10 不錯

Elyar

家人同遊
讚好：職員與服務
I didn’t get the full Ocean View rooms that I had paid for, But they were in front of each other so I took them. However it could be the 2 next to each other then they were more convenience and full ocean views. What I’m going to do when they told me the whole hotel is booked? Rooms/beds: No sheets under the blankets, I called nobody is answering the call, I went down and they told me: if you ask we will give it to you! Then a nice thin down comforter plus sheet appeared. One of the single beds had a yellow stained blanket. you know what that means? Never mentioned this because at this point I accepted the fact that this is their routine. I had a queen bed so I didn’t want to be in a bad mood arguing/complaining. Bathrooms: Bathroom leaked after first use, they came and fixed it. I didn’t bother to complain about the bidet directing to the side of my buttchicks, I thought I shouldn’t complain about everything. Food: We got there late, the real meal buffet food court closes at 9:00, we were also amazed to hear that 0 food in room service because it causes bugs. By the way there is only 1 restaurant, I called and they assured me there are 5 restaurants, all of them free all inclusive, that’s incorrect. Italian, Turkish, Seafood and I think Chinese, Ala Carte ones are 10€ a person. For 6 it’s 60€ haha, no thank you. Breakfast was amazing. The other 2 buffets after 9 are sweats mostly. You can’t ask for water/drink to the room neither. Whatever they bring daily! …
於 2022 年 9 月住了 3 晚

2/10 很差

Alexi

家人同遊
不滿：職員與服務和設施服務
Dans un premier temps, hôtel est mal situé, on est à 20km de la ville, 400tl pour juste aller à Alanya en taksi ! hôtel prend plus de personnes par rapport à la capacité, au restaurant beaucoup de monde, le restaurant à la carte est payant, certains personnels pas respectueux. On a eu un problème avec l’hôtel, car la femme de ménage a casser le chargeur qui ce trouver dans la chambre, aucun remboursement, ni de solutions, ce n’est pas leur problème, et décidé de ne sortir de l’hôtel! Le personnel voulait aller dans la chambre pour sortir nos affaires! J’ai jamais vu un hôtel aussi mauvais !!! A éviter !!!
於 2022 年 8 月住了 7 晚

10/10 優異

Albin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Rekommenderas starkt
Ett av de fräschaste hotellen jag någonsin besökt. Servicen är topp,10/10. Maten kan bli bättre men ändå sjukt stort utbud. Ljudisolering av rum inte särskilt bra då man ibland hör förbipasserande men inget som stör avsevärt mycket.
於 2022 年 8 月住了 7 晚

10/10 優異

WAEL

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything
於 2022 年 7 月住了 7 晚

10/10 優異

Asif

讚好：職員與服務和住宿狀況
於 2022 年 7 月住了 10 晚

8/10 不錯

Jvana

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 7 月住了 6 晚

6/10 一般

Ferhat

於 2022 年 7 月住了 4 晚

10/10 優異

Samatin

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
God værdi for pengene
Fantastisk hotel og omgivelser! Kommer 100% tilbage selvom det var lidt dyrt.
於 2022 年 7 月住了 1 晚

8/10 不錯

Andreas

於 2022 年 7 月住了 3 晚

8/10 不錯

Samatin

於 2022 年 7 月住了 1 晚

10/10 優異

Eli

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel is beautiful!, But The stuff is more beautiful! Very good service and a lot of food options. 2 negative things: 1.the distance from the airport (antalya) 2.the behaviour of the guest at the pool that saves bad by putting a towel and leave it and go. Total score: 9/10!
於 2022 年 7 月住了 7 晚

8/10 不錯

Engin

於 2022 年 7 月住了 6 晚
Sales and Marketing Department 於 2022年7月21日的回應
Hello dear guest! Thank you for your feedback! Kind regards,

8/10 不錯

Busra

於 2022 年 7 月住了 3 晚
Sales and Marketing Department 於 2022年7月21日的回應
Hello dear guest! Thank you for your feedback! Kind regards,

8/10 不錯

Margarita

於 2022 年 7 月住了 3 晚
Sales and Marketing Department 於 2022年7月21日的回應
Hello dear guest! Thank you for your feedback! Kind regards,

10/10 優異

Sami

於 2022 年 7 月住了 5 晚
Sales and Marketing Department 於 2022年7月21日的回應
Hello dear guest! Thank you for your feedback! Kind regards,

10/10 優異

Aziza

於 2022 年 7 月住了 5 晚
Sales and Marketing Department 於 2022年7月21日的回應
Hello dear guest! Thank you for your feedback! Kind regards,

10/10 優異

Ayse

於 2022 年 7 月住了 3 晚
Sales and Marketing Department 於 2022年7月21日的回應
Hello dear guest! Thank you for your feedback! Kind regards,

4/10 欠佳

Mamadou

於 2022 年 6 月住了 7 晚
Sales and Marketing Department 於 2022年7月21日的回應
Hello dear guest! Thank you for your feedback! Kind regards,

10/10 優異

SLEIMAN

於 2022 年 6 月住了 7 晚
Sales and Marketing Department 於 2022年7月21日的回應
Hello dear guest! Thank you for your feedback! Kind regards,

10/10 優異

Salih

於 2022 年 6 月住了 5 晚

8/10 不錯

Susanne

於 2022 年 6 月住了 4 晚
Sales and Marketing Department 於 2022年7月21日的回應
Hello dear guest! Thank you for your feedback! Kind regards,

8/10 不錯

Danielle

家人同遊
A lovely stay
We had a lovely stay at this hotel. The staff are amazing and go above and beyond all the time. The food during the day was lovely, plenty to chose from and lots of it. The pool, communal and eating areas were spotless and well maintained. The entertainment was good, the day staff worked so hard, and there was always something to keep the adults and children occupied. For me, it was the slight attention to detail that let it down slightly, we’ve previously stayed in Antalya in a couple of 5* hotels and things like branded drinks, bottled beer, ice cream available all day, good quality Al a Carte restaurants really make a difference. These little things were missing, to make it 5* for us. It’s certainly a very good 4* and we would stay again.
於 2022 年 5 月住了 7 晚
Sales and Marketing Department 於 2022年7月21日的回應
Hello dear guest! Thank you for your feedback! Kind regards,

10/10 優異

Shawin

家人同遊, 親子同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property was great. Easy check in & out. Very clean. Variety food options. Friendly staff. Amazing pool & view. Great beach. Simply perfect 👍
於 2022 年 5 月住了 1 晚