I accidentally booked the room for one person instead of two. When my wife and I arrived, the reservations staff told me I would need to pay extra for my wife to stay, which I completely understand and accept.
What was not acceptable was the amount they charged. I had already paid 9,000 TL for the room, then they charged me an additional 9,700 TL for my wife. That meant I paid almost 19,000 TL for one night.
After checking in, I looked at the hotel's own website and saw that the exact same room for two people was being advertised for only 13,600 TL per night.
I went back to reception and politely asked why I had been charged almost 19,000 TL when the hotel's own website was offering the room for two people at 13,600 TL. The receptionist called the manager, asked me to wait, then returned and repeatedly told me that "third-party websites have different prices." I explained several times that I was referring to their own official website, which I even showed him. Despite this, he continued repeating the same response about third-party pricing and completely ignored the actual issue.
Because my original booking was non-refundable, I had no choice but to pay the excessive additional charge. Rather than adjusting the booking fairly, they took advantage of the situation. After a five-hour drive, I expected the hotel to help resolve an honest mistake, not charge me significantly more than the cost of simply booking the room for two people from the start.
This is the first time I hav