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阿爾巴尼貝斯特韋斯特君主酒店的評價

2.5 out of 5
阿爾巴尼貝斯特韋斯特君主酒店
1228 WESTERN AVENUEALBANY, Albany - Ny, New York Area - Ny

評價

6.8
10 分評分，優異；1000 則評價中有 152 則" "
8 分評分，不錯；1000 則評價中有 368 則" "
6 分評分，一般；1000 則評價中有 273 則" "
4 分評分，欠佳；1000 則評價中有 138 則" "
2 分評分，很差；1000 則評價中有 69 則" "

7.2/10 

整潔度

7.8/10 

職員與服務

6.4/10 

住宿狀況

評價

8/10 不錯

HAIBO

讚好：職員與服務和客房舒適度
it is convernient location
It is old, but it is nice to stay.

8/10 不錯

JACK

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

6/10 一般

qiang (上海)

讚好：職員與服務
不滿：住宿狀況
尚可
尚可，不过挺干净。

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 7 月住了 8 晚

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel closed but nobody told us
Find out the hotel had closed the day we tried to check in. Had to scramble to find new accommodations. No one called or emailed to tell us hotel had closed. Ridiculous.
於 2018 年 6 月住了 1 晚

2/10 很差

Liviu-Lee (Ardmore, PA)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Lack of courtesy
We made a reservation in October 2017 and nobody told us that the hotel has been closed. After driving for five hours, we found out, late at night, on a freezing winter day, that there is no place for us to stay. Thanks to the wonderful staff from Orbitz, we were able to get a room at the nearby Hampton Inn.
於 2018 年 1 月住了 1 晚

2/10 很差

Karen

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Unfortunately this hotel closed last month and I was not notified. I actually received a confirmation of my reservation a few days before my intended stay - when I arrived for my stay on Christmas night I learned that the hotel had closed.
於 2017 年 12 月住了 1 晚

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Ferme
Hôtel fermé et placardé Rendu sur place pour rien Expedia à trouver un nouvel hôtel pour nous
於 2017 年 11 月住了 3 晚

8/10 不錯

TJ (North Georgia)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice location
Good location, continental breakfast included in price. Front desk receptionist was friendly. No complaints. Worth the money.
於 2017 年 11 月住了 1 晚

2/10 很差

Michelle (New York)

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Worst hotel I've stayed in
It was a terrible experience. As a Travel Agent who has stayed in hotels from 3 Stars to 5 Stars I've never had a stay as unviting as this hotel. I was part of a group so we booked about 5-6 rooms. To start, the card the get into our rooms didn't work, the maintence guy had to escort us to our rooms and let us in manually, the entire just had a gloomy setting, there were no wash clothes in the rooms, we were told there were no clean ones so we had to call the second day to get some. Venting machines weren't working, hotel shuttle wasn't working so we had to keep calling ubers. BreKfast was just done wrapped sandwiches which I passed on. We were told there was an issue with the kitchen. Lobby and breakfast area was cold...no heat
於 2017 年 11 月住了 1 晚

6/10 一般

Yuriy

讚好：整潔度和職員與服務
My stay was ok, though I was constantly harassed by little flies in my room. I killed about 15 of them for my 3 day stay. I do not know where they were coming from. Otherwise this hotel is ok, pretty quiet and close to interstate highway.
於 2017 年 11 月住了 3 晚

2/10 很差

SP (New York)

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Don't stay here
When I arrived at the first room that I was given I was surprised to find the door ajar. When I went in the lights were on, the bed was rumpled and the toilet was running as if someone had just flushed and exited the room. I went back to the front desk and alerted them and was assigned a new room. In the new room, the fitted sheet did not seem to fit and was raised up on one side. Strings were hanging out of the mattress and the fabric covering on the side of the mattress appeared loose. As I pulled on it I discovered that it was not sewn down or secured to the mattress at all and that the springs of the mattress were visible and protruding. When I went to shower in the morning I found that the shampoo bottle was only half full, as if I had been given the left overs from another patron.
於 2017 年 11 月住了 1 晚

4/10 欠佳

Leslie

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Find another hotel
Not well maintained, not clean. Carpet was torn, rooms extremely small, no exhaust fan in bathroom. On site bar/restaurant closed, yet still shows on website. Just not a nice hotel.
於 2017 年 11 月住了 1 晚

4/10 欠佳

karen

讚好：整潔度
不滿：職員與服務
Was expecting better for BW.
Was expecting better.... I booked this BW primarily for the indoor pool and location. Indoor pool was out of service. Had no view from the window in my room. Window blocked most the way up and had little natural light. Did not get our wake up call the next day. Requested a quiet room away from noise and traffic....got a room with loud humming in the morning. Not sure what that was. Did not feel like a BW brand to me. Disappointed. Would go with a cheaper hotel next time.
於 2017 年 11 月住了 1 晚

8/10 不錯

Megan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 11 月住了 1 晚

6/10 一般

Becc (NY)

讚好：整潔度、職員與服務和客房舒適度
Nice place to stay
Very friendly staff and accommodating. Room was clean, and comfortable.
於 2017 年 11 月住了 2 晚

4/10 欠佳

Aaron

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
The hotel wasn't really clean. Hallways were very dirty and old.
於 2017 年 11 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel is clean, service is nice, I only put 4 because they didn't open a bar for Saturday night.
於 2017 年 11 月住了 1 晚

4/10 欠佳

真實旅客

讚好：職員與服務
不滿：客房舒適度
I reserved a room with 2 queen beds for 2 adult 2 children and my room was changed to a 1 queen bed with a cot. The CSR was nice to put us in a king bed but it was still not what I reserved!
於 2017 年 11 月住了 1 晚
Best Western Hotels & Resorts 於 2017年11月19日的回應
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again.

4/10 欠佳

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
Don't let the pictures fool you.
Advertised pool but when we arrived pool was closed for the two days we were there. Pictures show clean and nice looking hotel. The hotel is dingy. Went to take showers and there werent any wash cloths. They brought us the floor mat cloths and said "we are really f-ing up" Didn't stay the 2nd day.
於 2017 年 11 月住了 1 晚

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Property has been sold and is closing. Upkeep looked it.
於 2017 年 11 月住了 1 晚

8/10 不錯

E D

讚好：整潔度、職員與服務和客房舒適度
Good
Good service, good breakfast!
於 2017 年 11 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
Decent
Not bad needs to be upgraded stuff showing its age , overall good hotel for the price
於 2017 年 11 月住了 1 晚

10/10 優異

ANTONIO

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Needs a little upgrade.
Needs a little upgrade, beds and pillows, but all in all a good stay. Breakfast was good.
於 2017 年 11 月住了 1 晚

6/10 一般

Darlene (Wall Township, NJ)

不滿：整潔度和客房舒適度
Location is close to the campus at UAlbany
The front desk did discount my room. My mattress had a valley in the middle which made sleeping difficult. Makeup was on the bed sheets & the bathroom sink was loose.
於 2017 年 11 月住了 1 晚

6/10 一般

Dave (New Hampshire)

讚好：整潔度和職員與服務
Close to Cityline Grill.
Went to see a morning shows live broadcast. Everything was fine. Nothing fancy, had a fridge and Microwave. For the price it was a great value. Staff were all very friendly and polite. The pool is older but clean. The shower had plenty of hot water.
於 2017 年 11 月住了 2 晚

10/10 優異

Eileen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent service received et on Linda at front conter.
於 2017 年 10 月住了 1 晚

2/10 很差

richard

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 10 月住了 1 晚
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

2/10 很差

真實旅客

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Hotel building was in a poor maintenance, bathroom was unclean when we got there found trash on the floor and towels were missing
於 2017 年 10 月住了 1 晚
Krista Uis 於 2017年10月31日的回應
Thank you for your input! We did have a towel shortage, but that doesn't excuse our staff from doing the rest of their job properly and thoroughly!

6/10 一般

真實旅客

讚好：職員與服務和住宿狀況
不滿：整潔度和客房舒適度
frequently stay here, however on this particular visit the room did not feel clean.
於 2017 年 10 月住了 1 晚

6/10 一般

Nancy (Washington state)

不滿：住宿狀況
Not as nice as it used to be
I visit Albany twice a year and have stayed at this hotel several times in the past. I have always found it comfortable and convenient, but my most recent stay was disappointing. The WiFi did not always work. I stayed there seven nights, and the housekeepers did not seem to come every day, not even to empty the trash. Twice I had to call the front desk for basics like toilet paper, tissues, and a wash cloth. Also, the breakfast was better in the past, but this time there were no eggs or hot food. The coffee was good, though. I have always liked the convenient location of this hotel - close to the interstate, stores, and restaurants - but I think I will look for a different hotel for my next stay.
於 2017 年 10 月住了 7 晚

8/10 不錯

Sunghyuk (Seoul 서울)

讚好：整潔度、職員與服務和住宿狀況
올버니 시내에서 괜찮은 호텔
주차가 무료입니다. 다른 장점은 잘 모르겠습니다. 아마 저녁 늦게 도착해서 주변을 잘 둘러보지 못해서 그랬을 수도 있습니다. 학교 주변인데 상권이 거의 없어서 저녁 늦게 갈만한 식당이 가까이는 없습니다.
於 2017 年 10 月住了 1 晚

8/10 不錯

Gina

讚好：職員與服務和客房舒適度
不滿：整潔度和住宿狀況
Wasn't very clean
於 2017 年 10 月住了 2 晚

6/10 一般

Kim

於 2017 年 10 月住了 2 晚

2/10 很差

jamee (albany ny)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Terrible disgusting experience
1st room toilet didn't work, bed looked slept in stains everywhere. Next blood stains all over and under blankets and sheets. Mold spores on bed walls bathroom blood on mirror never been vacuumed stains I have video and pic I can't believe how disgusting of a hotel!
於 2017 年 10 月住了 2 晚
Krista Usis 於 2017年10月23日的回應
We are sorry that you had a horrible experience! We will continue to try to improve our housekeeping efforts!

2/10 很差

Richard

不滿：整潔度、住宿狀況和客房舒適度
VERY POOR
It was horrible, the check in was great, but in our first room we found 2 DEAD COCKROACHES, second room, the toilet bubble up and I thought it was going to OverFlow, very unsanitary, afraid to go to the bathroom, also fear took over me and I couldn't sleep wondering if there was any Cockroaches in the second room!! Never going back there again!!
於 2017 年 10 月住了 1 晚
Gil 於 2017年10月23日的回應
We're sorry you had an atrocious stay with us! We are trying to make improvements, and hope we can succeed in satisfying future guests!

4/10 欠佳

Jeff (Utah)

不滿：整潔度和住宿狀況
Dirty Hotel
Check in was O.K. The desk clerk was friendly and efficient. The carpets in the halls look old and dirty. The room itself had cobwebs in the corners of the room. The wall paper in the bathroom had mold on it and the room was just dirty in general.
於 2017 年 10 月住了 1 晚

2/10 很差

真實旅客

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Dirty
Place is dirty with cockroaches I checked out at midnight and had to go to another hotel.
於 2017 年 10 月住了 1 晚
Krista Usis 於 2017年10月16日的回應
We are sorry that you had a problem with bugs in your room. We are under service to prevent this from occurring, but apparently that is not proving to be sufficient!

8/10 不錯

Caren (upstate NY)

讚好：整潔度、職員與服務和客房舒適度
Clean, hospitable, in process of updating
Didn't get to stay long, was here to be close to hospital for early appt. Did not get to enjoy breakfast, fitness room , pool or business center which all looked clean and well kept. Room was clean and decent sized with fridge and micro. Nice hot steady shower. Friendly staff.
於 2017 年 10 月住了 1 晚

4/10 欠佳

Mark (Toronto)

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Rundown hotel in urgent need of updates
Best Western used to be a solid value in hotels. No frills, but even and good quality hotel-to-hotel and reasonable price for its location. Over the years we would purposely design our frequent road trips to stay in one of the chain's hotels, as we could count on clean facilities, pleasant staff, hearty breakfast, etc. The BW hotel in Albany seems to be going against that grain... Have the BW HQ checked it out recently? Our room's carpet was filthy, with large stains and evident years of wear. The bathroom have seen better days (who would put a drop ceiling over the shower, only to have it sag due to water absorption), with fixtures not working properly or in very poor condition (could barely see anything with the lighting installed, the toilet kept refilling itself every 15 min or so, the faucet was difficult to operate, the shower head contraption isn't very comfortable although it looks interesting ;-). The restaurant's floor was sticky (dirt redistributed with mopping?). Although the usual breakfast fare was there (omelette, sausages, hash potatoes), they ran out of all baked goods (bread, bagels, muffins, etc.) and when asked, we were told that their toaster broke down... Hotel with ~200 rooms has one toaster and we were not even asking for it (wanted bread). Final word: not recommended.
於 2017 年 10 月住了 1 晚
Krista Usis 於 2017年10月16日的回應
Thank you for your input! We are trying our best during the uncertainty of our future. There is a possibility the hotel is being sold, so we have not had the ability to replace the carpets and other things you expressed dissatisfaction about. Our breakfast staff is not performing at the best and this is being addressed as we speak!

6/10 一般

Tex (Mass )

讚好：職員與服務
不滿：客房舒適度
Overall the had a drab appearance and the room only had three available power outlets
於 2017 年 10 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Only 1 night but it was great place.
於 2017 年 10 月住了 1 晚

6/10 一般

Christina

於 2017 年 10 月住了 1 晚

4/10 欠佳

Ezuma (New York)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Someone forgot to place shampoo, conditioner, hand wash soap in the washroom. Even worse, there was a bit unclean looking leftover single-use shampoo bottle still left by the sink. one of the towels had large obvious spots on it. One of the pillows looked unclean with dark spots. It Was very surprising to find a "3-star" hotel in such a condition!
於 2017 年 10 月住了 1 晚
Best Western Hotels & Resorts 於 2017年10月12日的回應
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again.

4/10 欠佳

Luc (Ottawa)

讚好：職員與服務
不滿：住宿狀況和客房舒適度
Arrêt pour un soir
L'association de Best Western avec des hôtel est souvent décevante...
於 2017 年 9 月住了 1 晚
Best Western Hotels & Resorts 於 2017年10月10日的回應
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again.

6/10 一般

真實旅客

讚好：職員與服務和客房舒適度
不滿：整潔度
於 2017 年 9 月住了 2 晚

4/10 欠佳

laurie

不滿：職員與服務、住宿狀況和客房舒適度
於 2017 年 9 月住了 1 晚
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

6/10 一般

真實旅客

The hotel was a pleasant surprise, and a pleasant staff.
於 2017 年 9 月住了 1 晚

6/10 一般

Joseph

讚好：職員與服務
不滿：住宿狀況
於 2017 年 9 月住了 1 晚

8/10 不錯

Roscheem

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Not bad!
The staff was very friendly an helpful. The pool was not crowded. But the fact that a football game was scheduled during our stay made it quite crowded but not an inconvenience
於 2017 年 9 月住了 1 晚