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关于奥尔巴尼机场 - 沃尔夫路智选假日套房酒店 - IHG 旗下酒店的点评

2.5 out of 5

点评

8.4

很好

10 分 - 超赞。464 条好评,共有 1003 条点评" "
8 分 - 还可以。368 条好评,共有 1003 条点评" "
6 分 - 一般。105 条好评,共有 1003 条点评" "
4 分 - 很差。39 条好评,共有 1003 条点评" "
2 分 - 糟糕。27 条好评,共有 1003 条点评" "

8.8/10

清洁度

8.8/10

员工和服务

8.4/10

服务设施

8.4/10

住宿条件和设施

8.2/10

环保

点评

10/10 超赞

Serina

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
The room was clean, staff was hospitable. We had a suite. The breakfast was hot and on time. There seemed to be permanent residents in this hotel. We booked the room for 3 people and there were only two towels... The staff immediately, with a smile, provided me with the additional towels we needed. No complaints!
2024 年 5 月入住 1 晚
Sincerely, Irma Morales Front office 5184593600 于 2024年05月15日 的回复
Hello Serina Thank you for your review of your stay at our hotel. We feel really delighted to see that we provided you a top-notch place to stay while you were away from home.As always, we thank you for choosing us and we hope you come back next time around.

10/10 超赞

Suresh

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Like my stay and happy with the staff
2024 年 5 月入住 2 晚
Sincerely, Irma Morales Front office 5184593600 于 2024年05月14日 的回复
Hello Suresh We are very pleased to receive this feedback about your experience at our hotel. I am delighted to hear your stay was so good so please let me know if I can book your next stay.

10/10 超赞

Allen

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Covenient. Staff excellent!
2024 年 5 月入住 2 晚
Sincerely, Irma Morales Front office 5184593600 于 2024年05月14日 的回复
Hello Allen Thank you so much for taking the time out to write a review. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to our hotel. Thank you again for your time and patronage. We look forward to having you back!

10/10 超赞

Tobias

满意:清洁度、员工和服务、住宿条件和设施
Free breakfast was good, more than a typical continental. Building always clean.
2024 年 5 月入住 4 晚
Sincerely, Irma Morales Front office 5184593600 于 2024年05月13日 的回复
Hello Tobias Thank you for your review of your stay at our hotel. We feel really delighted to see that we provided you a top-notch place to stay while you were away from home.As always, we thank you for choosing us and we hope you come back next time around.

10/10 超赞

John

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 4 晚
Sincerely, Irma Morales Front office 5184593600 于 2024年05月13日 的回复
Hello John Thank you so much for taking the time to give a review. We are so glad you had a nice stay. We really do strive to be your home-away-from-home and it looks like we hit the mark! As always, we thank you for choosing us and we hope you come back next time around.

8/10 还可以

Audrey E.

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The area was near everything we needed to do in Albany.
2024 年 5 月入住 1 晚
Sincerely, Irma Morales Front office 5184593600 于 2024年05月13日 的回复
Hello Audrey EThank you so much for taking the time out to write a review. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to our hotel. Thank you again for your time and patronage. We look forward to having you back!

8/10 还可以

Diana

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice, large rooms. I liked that the sink was not in the bathroom.
2024 年 5 月入住 2 晚
Sincerely, Irma Morales Front office 5184593600 hi 于 2024年05月7日 的回复
Hello DianaThank you so much for taking the time out to write a review. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to our hotel. Thank you again for your time and patronage. We look forward to having you back!

2/10 糟糕

Daniel

Place sucked no hot water horrible customer service would rather stay at a motel 8
2024 年 4 月入住 1 晚

6/10 一般

Genevieve

满意:员工和服务,清洁度
2024 年 4 月入住 2 晚
Sincerely, Irma Morales Front office 5184593600 于 2024年05月2日 的回复
Hello Genevieve Thank you so much for taking the time to give us a review. We are saddened to see that your time with us was less than satisfactory. It is our commitment to provide every guest with exemplary service and amenities. I am sorry we did not meet your expectations. If you have any questions or concerns, please contact the hotel directly. Thank you and thank for staying with us.

10/10 超赞

Sarah-Maude

团体旅客, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lits confortables. Personnel courtois. Choix variés pour le déjeuner
2024 年 4 月入住 1 晚
Sincerely, Irma Morales Front office 5184593600 于 2024年04月29日 的回复
Hello Sarah-Muade Thank you so much for taking the time to give us a review. We feel really delighted to see that we provided you a top-notch place to stay while you were away from home.As always, we thank you for choosing us and we hope you come back next time around.

10/10 超赞

Francois

2024 年 4 月入住 1 晚
Sincerely, Irma Morales Front office 5184593600 于 2024年04月29日 的回复
Hello Francois Thank you so much for taking the time to give us a review. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to our hotel. Thank you again for your time and patronage. We look forward to having you back!

10/10 超赞

Kayla

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Sincerely, Irma Morales Front office 5184593600 于 2024年04月29日 的回复
Hello Kayla Thank you so much for taking the time to give us a review. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 一般

Marc

与家人出行
No sidewalks
2024 年 4 月入住 1 晚
Sincerely, Irma Morales Front office 5184593600 于 2024年04月29日 的回复
Hello Marc Thank you so much for taking the time to give us a review. We are saddened to see that your time with us was less than satisfactory. It is our commitment to provide every guest with exemplary service and amenities. We will address this information with our team to make it better. Thank you again and thank you for staying with us!

4/10 很差

Ashley

与配偶出行
不满意:清洁度
Side chair in the room had a GIANT dark stain on it. Made front desk aware and asked if they could remove it after we identified that as the horrendous smell in the room. They made me remove it myself through the tight squeeze of the bed and wall unit (meaning I had to move this awkward shape on my own and touch the filthy mark on it) and leave it in the hall where it sat for almost 24 hours right outside of my door. Snowed a few inches and hotel didn't put any salts down or shovel until the next night which made us slip every time we had to go in and out. Fire alarm needed a new battery and the worker they sent couldn't figure out how to put it back on the wall. Construction vans in the parking lot woke me at 6am which isn't the hotels fault, but so frustrating after having nothing but issues. Terrible experience I would not stay here again.
2024 年 3 月入住 3 晚
Sincerely, Irma Morales Front office 5184593600 于 2024年04月22日 的回复
Hello Ashley We thank you for staying with us and are sorry to hear about your experience regarding the condition of your room. We are saddened to see that your time with us was less than satisfactory. It is our commitment to provide every guest with exemplary service and amenities. We will address this information with our team to make it better. Thank you again and thank you for staying with us!

6/10 一般

MARIEL

与家人出行, 商务旅客
They definitely need a renovation. The smell of mold is bad. The room had a bad odor to it as well, not that aren't clean, cause they are, its just old moldy smell.
2024 年 4 月入住 2 晚
Sincerely, Irma Morales Front office 5184593600 于 2024年04月22日 的回复
Hello Mariel So sorry to hear about the moldy smell in your room. We will address this information with our team to make it better. Thank you again and thank you for staying with us!

8/10 还可以

Edith

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Bathroom was small but overall it’s a great location and the breakfast is excellent!
2024 年 4 月入住 2 晚
Sincerely, Irma Morales Front office 5184593600 于 2024年04月22日 的回复
Hello Edith Thank you so much for taking the time to give us a review. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 超赞

Amelia

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Sincerely, Irma Morales Front office 5184593600 于 2024年04月17日 的回复
Hello Amelia Thank you so much for taking the time to give us a review. Our staff takes great pride in ensuring all guests had a wonderful experience. We hope to service you again soon.

8/10 还可以

Kathleen

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good value for price. The sheets were sooooooo soft. Beds comfortable.
2024 年 4 月入住 1 晚
Catlin 于 2024年04月16日 的回复
Hi Kathleen,Thank you for your feedback. I will be sure that the whole team knows about your wonderful stay with us.

4/10 很差

teresa

不满意:住宿条件和设施,清洁度
Bathroom had poop on the tub . I was not happy . She tryied to tell me that it wasnt there I showed her a picture of it and poined it out for her .
2024 年 4 月入住 1 晚
Catlin 于 2024年04月16日 的回复
Hello Teresa,Thank you for your valued feedback. Can you please reach out to us and let us know the room number you stayed in as well as the photo? This way we can properly ensure that we address this issue with our housekeeping leadership team immediately.

10/10 超赞

Margaret

2024 年 4 月入住 1 晚

10/10 超赞

Anne

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice clean hotel. Very comfortable bed and across the street from the mall.
2024 年 4 月入住 1 晚
Catlin 于 2024年04月16日 的回复
Hello Anne,Thank you for your feedback. We appreciate knowing when we did a good job. We hope to see you again when your travels bring you back to the area.

8/10 还可以

Kimberly

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Catlin 于 2024年04月16日 的回复
Hello Kimberly,Thank you for your rating! We hope you had a great experience with us!

10/10 超赞

John

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
They were very accomodating when we couldn't get to our room that we'd booked until 6 am due to horrific traffic issues. They let us claim our room and add another night so we could fully recover.
2024 年 4 月入住 1 晚
Catlin 于 2024年04月16日 的回复
Hi John!I am so pleased to hear that we were able to help you out during a difficult situation! Please come back and visit us again soon.

10/10 超赞

Kiara

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was great. It was my second time staying here and would do it again. Thanks!
2024 年 3 月入住 2 晚
Sincerely, Irma Morales Front office 5184593600 于 2024年04月5日 的回复
Hello Kiara Thank you so much for the feedback about your stay with us!We really strive to be your home-away-from-home and are delighted to hear that we were able to show you what it is like staying here with us.Please let us know if you have any questions about planning your next stay or anything else we may be able to help with.

8/10 还可以

Beverly,South Burlington

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Noisy halls.
2024 年 3 月入住 2 晚
Sincerely, Irma Morales Front office 5184593600 于 2024年04月3日 的回复
Hello Beverly Thank you so much for the feedback about your stay with us! We are saddened to see that your time with us was less than satisfactory. It is our commitment to provide every guest with exemplary service and amenities. We will address this information with our team to make it better. Thank you again and thank you for staying with us!

8/10 还可以

Christine

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Sincerely, Irma Morales Front office 5184593600 于 2024年04月5日 的回复
Hello Christine Thank you for your review of your stay at our hotel. We really strive to be your home-away-from-home and are delighted to hear that we were able to show you what it is like staying here with us.Please let us know if you have any questions about planning your next stay or anything else we may be able to help with.

8/10 还可以

Jacques

2024 年 3 月入住 2 晚
Sincerely, Irma Morales Front office 5184593600 于 2024年04月22日 的回复
Hello JaquesThank you so much for taking the time to give us a review, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to our hotel. Thank you again for your time and patronage. We look forward to having you back!

10/10 超赞

Janet M

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Parking lot difficult to get throigh,better lit
2024 年 3 月入住 1 晚
Sincerely, Irma Morales Front office 5184593600 于 2024年04月3日 的回复
Hello Janet Thank you so much for taking the time out to write a review. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to our hotel. Thank you again for your time and patronage. We look forward to having you back! Sorry about the tight parking lot.

4/10 很差

Tessa

2024 年 3 月入住 1 晚
Catlin 于 2024年04月16日 的回复
Thank you for your valued feedback. Can you please reach out to us to share some of your experience so that we may use your feedback to improve our hotel.

8/10 还可以

Joe

2024 年 3 月入住 1 晚
Catlin 于 2024年04月16日 的回复
Hi Joe!Thank you for taking the time to rate us! We hope that you enjoyed your stay and hope to see you again soon.

6/10 一般

Juan Carlos,Oakville

2024 年 3 月入住 1 晚
Sincerely, Irma Morales Front office 5184593600 于 2024年03月19日 的回复
Hello Juan Carlos Thank you for your review of your stay at our hotel. It is our commitment to provide every guest with exemplary service and amenities. We hope that you will give us the opportunity to serve you again.

4/10 很差

Damian

与家人出行
满意:员工和服务
不满意:住宿条件和设施,清洁度
Staff was nice. Sofa bed was stained and the bed was an old uncomfortable spring mattress. Shower only had two settings: scalding hot and off.
2024 年 3 月入住 1 晚
Sincerely, Irma Morales Front office 5184593600 于 2024年03月16日 的回复
Hello DamianThank you so much for taking the time to give us a review. We are saddened to see that your time with us was less than satisfactory. It is our commitment to provide every guest with exemplary service and amenities. We will address this information with our team to make it better. Thank you again and thank you for staying with us!

10/10 超赞

Sharon

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Breakfast
2024 年 3 月入住 3 晚
Sincerely, Irma Morales Front office 5184593600 于 2024年03月16日 的回复
Hello SharonThank you so much for taking the time to give us a review. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to our hotel. Thank you again for your time and patronage. We look forward to having you back!

10/10 超赞

April

满意:员工和服务,清洁度
不满意:住宿条件和设施
Good. Except they're repairing the hallway walls and it smells terrible.
2024 年 3 月入住 1 晚
Sincerely, Irma Morales Front office 5184593600 于 2024年03月14日 的回复
Hello April Thank you so much for taking the time out to write a review. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to our hotel. Thank you again for your time and patronage. We look forward to having you back! Sorry about the smell due to our current construction on the building. We do apologize for this. Thanks again !

10/10 超赞

Elizabeth

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Convenient location near the highway
2024 年 3 月入住 2 晚
Sincerely, Irma Morales Front office 5184593600 于 2024年03月12日 的回复
Hello Elizabeth Thank you so much for taking the time out to write a review. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to our hotel. Thank you again for your time and patronage. We look forward to having you back!

4/10 很差

Dalston

2024 年 3 月入住 1 晚
Sincerely, Irma Morales Front office 5184593600 于 2024年04月3日 的回复
Hello DalstonThank you so much for taking the time to give us a review. We are saddened to see that your time with us was less than satisfactory. It is our commitment to provide every guest with exemplary service and amenities. We will address this information with our team to make it better. Thank you again and thank you for staying with us!

2/10 糟糕

Carrie

与家人及幼儿出行, 与家人出行
满意:住宿条件和设施
不满意:员工和服务
Very rude workers! Took over 4 hours to get blankets and pillow
Sincerely, Irma Morales Front office 5184593600 于 2024年03月4日 的回复
Hello Carrie Thank you so much for taking the time to give us a review. We are saddened to see that your time with us was less than satisfactory. It is our commitment to provide every guest with exemplary service and amenities. We will address this information with our team to make it better. Thank you again and thank you for staying with us!

10/10 超赞

JOSEPH

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The walking distance to the elevators from the lobby was a bit much. Very strange they were so far away.
2024 年 3 月入住 1 晚
Sincerely, Irma Morales Front office 5184593600 于 2024年03月2日 的回复
Hello Joseph Thank you so much for taking the time out to write a review. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to our hotel. Thank you again for your time and patronage. We look forward to having you back! Sorry about the long walk to the elevators.

2/10 糟糕

Mohamed

2024 年 2 月入住 1 晚
Sincerely, Irma Morales Front office 5184593600 于 2024年03月20日 的回复
Hello Mohamed We are sorry you didn't enjoy your stay with us. If you have any questions or concerns, please contact the hotel directly. We do hope to have the opportunity to serve you again. Thank you for staying with us !

10/10 超赞

Charlie

满意:住宿条件和设施,清洁度
2024 年 2 月入住 1 晚
Sincerely, Irma Morales Front office 5184593600 于 2024年02月29日 的回复
Hello Charlie Thank you so much for taking the time to give us a review. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to our hotel. Thank you again for your time and patronage. We look forward to having you back!

10/10 超赞

Johnny,Saint-Raymond

与配偶出行, 团体旅客
满意:住宿条件和设施,员工和服务
Hotel tres bien situe, pres des restaurants, centre d’achat et pres de l’autoroute. Le petit dejeuner est formidable. Chambre avec refrigerateur et mucro onde. Beaucoup de prises de courant et usb. La seule chose c’est au niveau du menage, nous avons trouve des pillules sur le plancher en plein milieu de la chambre et nos amis avait une brosse a dent et de la soi dentaire sur le plancher a cote du lit. C’est pour cette raison que je n’ai pas donne 5* Sinon le reste etait propre
2024 年 2 月入住 3 晚
Sincerely, Irma Morales Front office 5184593600 于 2024年02月13日 的回复
Hello Johnny Thank you so much for taking the time to give us a review. We are saddened to see that your time with us was less than satisfactory. It is our commitment to provide every guest with exemplary service and amenities. We will address this information with our team to make it better. Thank you again and thank you for staying with us!

6/10 一般

Dianne

不满意:客房舒适度,住宿条件和设施
2024 年 2 月入住 1 晚
Sincerely, Irma Morales Front office 5184593600 于 2024年02月13日 的回复
Hello Dianne Thank you so much for taking the time to give us a review. We are saddened to see that your time with us was less than satisfactory. It is our commitment to provide every guest with exemplary service and amenities. We hope this will prompt you to return to our hotel. Thank you again for your time and patronage. We look forward to having you back!

6/10 一般

Diane,Maspeth

满意:清洁度、员工和服务、住宿条件和设施
Place was nice had to many vip parking in the front of the building but it was nice haven’t had the breakfast yet , hopefully so bacon.
2024 年 2 月入住 1 晚
Sincerely, Irma Morales Front office 5184593600 于 2024年02月6日 的回复
Hello Diane Thank you so much for taking the time to give us a review. It is our commitment to provide every guest with exemplary service and amenities. Hopefully next time you can have time to enjoy our complimentary breakfast. We hope that you will give us the opportunity to serve you again in the future.

10/10 超赞

Pierre

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great stay
2024 年 1 月入住 1 晚
Sincerely, Irma Morales Front office 5184593600 于 2024年01月22日 的回复
Hello Pierre Thank you so much for taking the time to give us a review. Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.

8/10 还可以

Christina

与配偶出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
upon arrival I was nervouse due to an odd odor - we considered leaving... but that was only in the lobby area, our room was clean and comfortable - we were surprised and happy about the breakfast
2024 年 1 月入住 2 晚
Sincerely, Irma Morales Front office 5184593600 于 2024年01月22日 的回复
Hello Christina Thank you so much for taking the time out to write a review. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We apologize for whatever odor it was that you smelled. But glad it was just temporary in the lobby area. As always, we thank you for choosing us and we hope you come back next time around.

10/10 超赞

Kevin

2024 年 1 月入住 2 晚
Sincerely, Irma Morales Front office 5184593600 于 2024年02月6日 的回复
Hello KevinThank you so much for taking the time to give us a review. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to our hotel. Thank you again for your time and patronage. We look forward to having you back!

10/10 超赞

Christa

2024 年 1 月入住 1 晚
Sincerely, Irma Morales Front office 5184593600 于 2024年02月6日 的回复
Hello Christa Thank you so much for taking the time out to write a review. We hope that you will give us the opportunity to serve you again in the future.

10/10 超赞

Dwayne

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
Sincerely, Irma Morales Front office 5184593600 于 2024年01月9日 的回复
Hello DwayneThank you so much for taking the time out to write a review. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to our hotel. Thank you again for your time and patronage. We look forward to having you back!

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Made our New Years Even More Special
This hotel was great! It is a standard Holiday Inn Express. The difference staff was the friendliest most helpful staff we've ever had! The beds were comfortable (REALLY appreciated the blackout curtains) and enjoyed the modest pool and fitness room. The evening hot chocolate was a great touch. Thank you so much for making our New Years Eve even more special.
2023 年 12 月入住 3 晚
Sincerely, Irma Morales Front office 5184593600 于 2024年02月6日 的回复
Hello Thank you so much for taking the time out to write a review. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to our hotel. Thank you again for your time and patronage. We look forward to having you back!

8/10 还可以

Alicia

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Sincerely, Irma Morales Front office 5184593600 于 2024年01月4日 的回复
Hello Alicia Thank you so much for taking the time to give us a review. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to our hotel. Thank you again for your time and patronage. We look forward to having you back!