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Tru By Hilton Albany Crossgates Mall

2.5 star property
Travelers gather around the welcoming lobby fireplace at this Albany hotel, where billiards games and fitness activities create a social atmosphere for guests

Choose dates to view prices

Tru By Hilton Albany Crossgates Mall offers comfort and activity in vibrant common areas. Guests enjoy complimentary breakfast, an indoor pool, and a fitness center. The property provides WiFi throughout, and the friendly staff consistently receives positive feedback.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is HK$778
HK$891 total
includes taxes & fees
15 Mar - 16 Mar

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Room, 1 King Bed

Premium bedding, blackout curtains, iron/ironing board

Room, 1 King Bed

9.2 out of 10
Wonderful
(30 reviews)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, blackout curtains, iron/ironing board

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(36 reviews)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Hairdryer
Eco-friendly toiletries
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Hearing)

Premium bedding, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub (Hearing)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 369 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Premium bedding, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

8.4 out of 10
Very good
(7 reviews)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, blackout curtains, iron/ironing board

Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Hairdryer
Eco-friendly toiletries
Private bathroom
  • Sleeps 2
  • 1 King Bed

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About the area

Located in Albany, Tru By Hilton Albany Crossgates Mall is connected to a shopping centre. Zuzu s Wonderful Life Inc and Albany Institute of History and Art are cultural highlights, and some of the area's landmarks include New York State World War II Memorial and New York State Capitol Building. Looking to enjoy an event or a game while in town? See what's happening at MVP Arena or Broadview Center. Enjoy the great outdoors with mountain biking, horse riding and hiking/biking trails, or hop on a bike for hire nearby and explore all the area has to offer. Visit our Albany travel guide
Map
1651 Western Avenue, Albany, NY, 12203

What's nearby

  • State University at Albany
    University at Albany
    4 min drive - 2.9 km
  • Crossgates Mall
    3 min walk - 0.3 km
  • Regal Crossgates
    8 min walk - 0.7 km
  • Albany NanoTech Complex
    4 min drive - 3.9 km
  • Broadview Center
    5 min drive - 3.3 km

Getting around

  • Albany International Airport Station
    9 min drive
  • Albany, NY (ALB-Albany Intl.)
    9 min drive

Restaurants

  • Dunkin'
    3 min drive
  • Dave & Buster's
    7 min walk
  • Starbucks
    6 min walk
  • McDonald's
    3 min drive
  • Maggie McFly’s
    6 min walk

About this property

Tru By Hilton Albany Crossgates Mall

Hotel near University at Albany
You can look forward to a free breakfast buffet, a free manager's reception and dry cleaning/laundry services at Tru By Hilton Albany Crossgates Mall. Free in-room WiFi is available to all guests, along with a fireplace in reception and a gym.
Other perks include:
  • An indoor pool
  • Free self-parking
  • Express check-out, a water dispenser and coffee/tea in reception
  • A TV in reception, a billiards/pool table and luggage storage
  • Guest reviews speak highly of the helpful staff
Room features
All 96 rooms feature comforts such as premium bedding and air conditioning, as well as perks such as free WiFi.
More amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and baths or showers
  • Smart TVs with premium channels
  • Microwaves, free infant beds and heating

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  • Parking included
  • Free Wi-Fi
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The price is HK$966
HK$1,106 total
includes taxes & fees
7 Mar - 8 Mar
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Lift (107 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 2018
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Smart TV with premium digital channels

Food and drink

  • Microwave

More

  • Air conditioning (climate-controlled)
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 150 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 7:00 AM to 11:00 PM
Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru By Hilton Albany Crossgates Mall Hotel
Tru By Hilton Albany Crossgates Mall Albany
Tru By Hilton Albany Crossgates Mall Hotel Albany

Frequently asked questions

Does Tru By Hilton Albany Crossgates Mall have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM to 11:00 PM.

How much does it cost to stay at Tru By Hilton Albany Crossgates Mall?

As of 6 Mar 2026, prices found for a 1-night stay for 2 adults at Tru By Hilton Albany Crossgates Mall on 15 Mar 2026 start from HK$778, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Tru By Hilton Albany Crossgates Mall pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total). There's a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Tru By Hilton Albany Crossgates Mall?

Self-parking is free at this property.

What time is check-in at Tru By Hilton Albany Crossgates Mall?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Tru By Hilton Albany Crossgates Mall?

Checkout is at noon.

Where is Tru By Hilton Albany Crossgates Mall located?

Situated near the airport, this hotel is within a 15-minute walk of Crossgates Mall and Regal Crossgates. Bob Ford Field at Tom & Mary Casey Stadium and Broadview Center are also within 2 miles (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Tru By Hilton Albany Crossgates Mall Reviews

8.6

Excellent

9.0

Cleanliness

8.8

Location

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 564 out of 1001 reviews
Rating 8 - Good. 247 out of 1001 reviews
Rating 6 - Okay. 98 out of 1001 reviews
Rating 4 - Poor. 45 out of 1001 reviews
Rating 2 - Terrible. 47 out of 1001 reviews

Reviews

10/10 Excellent

ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with comfortable beds and breakfast included.
Stayed 1 night in Dec 2025

10/10 Excellent

Mike

Liked: Cleanliness, amenities, property conditions & facilities
Great facilities, helpful staff.
Stayed 2 nights in Dec 2025

6/10 Okay

Charlotte

Liked: Staff & service, amenities, property conditions & facilities
I had to clean the bathroom of hairs when I first arrived, and there was zero housekeeping in four days. This was not ok. Breakfast and the staff were fab, and the room otherwise clean…
Stayed 4 nights in Dec 2025

10/10 Excellent

Polina

Liked: Staff & service, property conditions & facilities
Clean room, very friendly staff
Stayed 1 night in Sep 2025

10/10 Excellent

candis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and sweet. Room was great, beds were super comfy. Great breakfast
Stayed 1 night in Oct 2025

10/10 Excellent

Misty M

Liked: Cleanliness, amenities, property conditions & facilities
Unfortunately due to an ice storm I was not able to make the hour long drive home I booked the Tru Hotel here on Expedia and it was clean, quiet, the staff was super helpful and compassionate.
Stayed 1 night in Dec 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Crossgates Mall is right across the street from the hotel. I would recommend family/friends to stay here.
Stayed 2 nights in Sep 2025

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, prompt.
Stayed 3 nights in Oct 2025

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and they accommodated for my special request
Stayed 1 night in Oct 2025

8/10 Good

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. Lots of variety for breakfast
Stayed 1 night in Jun 2025

10/10 Excellent

Nancy

Liked: Amenities
Clean quiet place… staff is excellent!
Stayed 1 night in Dec 2024

10/10 Excellent

Carmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to the mall and Albany is amazing. Hotel and service were great beds were comfortable rooms and showers are good. Hot buffet breakfast was really great.
Stayed 1 night in Apr 2025

10/10 Excellent

Jamie

Liked: Staff & service, amenities, property conditions & facilities
Loved the area, close to everything. Excellent staff.
Stayed 1 night in Apr 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a cordial staff and great facilities.
Stayed 2 nights in Nov 2024

10/10 Excellent

Donna

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful and staff was very friendly
Stayed 1 night in Sep 2024

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants in area were really good
Stayed 1 night in Apr 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Being so close to Crossgates Mall is nice and the kids really enjoyed swimming in the pool.
Stayed 2 nights in Apr 2024

8/10 Good

stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay . The staff is very friendly , mall is a 5’min walk away
Stayed 3 nights in Jan 2025

10/10 Excellent

Naketa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing
Stayed 1 night in Sep 2024

8/10 Good

Roland

Liked: Cleanliness, amenities, property conditions & facilities
Good location for the mall and a stop overnight when you are traveling, located close to the highway
Stayed 1 night in Dec 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here because it is next to the Crossgates mall. The hotel staff are very friendly. The hotel is nice and clean and the free breakfast is a bonus and we love the free coffee in the lobby
Stayed 3 nights in Feb 2025

10/10 Excellent

Shayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, great price, and friendly staff
Stayed 1 night in May 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Both Kira and Emily were warm, friendly and accommodating! Great stay again.
Stayed 1 night in Jan 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good place
Stayed 3 nights in Nov 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 2 nights in Feb 2025