Lobby

Reviews of Super 8 by Wyndham Alexander City

2 out of 5
Super 8 by Wyndham Alexander City
4335 Highway 280, Alexander City, AL

Reviews

7.8

Good

Rating 10 - Excellent. 153 out of 417 reviews" "
Rating 8 - Good. 149 out of 417 reviews" "
Rating 6 - Okay. 54 out of 417 reviews" "
Rating 4 - Poor. 38 out of 417 reviews" "
Rating 2 - Terrible. 23 out of 417 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Clyde

Liked: Staff & service
Disliked: Property conditions & facilities
it was close to everything
Stayed 7 nights in May 2024

6/10 Okay

Angela

Stayed 2 nights in Mar 2024

8/10 Good

VICK

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay.
Stayed 1 night in Mar 2024

8/10 Good

Jonathan

Liked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for 2 night work stay
This hotel was great! It was super clean, comfortable and in a great location. We were there for 2 nights while my husband was working. Our room was in the back part & it was so quiet and felt secluded. The hot breakfast was really good. I would definitely recommend this hotel to anyone and will definitely stay again if in the area.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jill

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
For a quick one night, It was great. People were nice and as tired as we were, accommodating.
Stayed 1 night in Feb 2024

10/10 Excellent

Don

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Great staff. Fresh coffee. Good breakfast. Bed was amazing. Would definitely recommend.
Stayed 1 night in Jan 2024
Response from Sherree Front Desk on 6 Feb 2024
So very pleased to hear we exceeded your expectations. We are working very hard to insure a pleasant clean stay. please visit us again soon.

4/10 Poor

Beverley

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice front desk and housekeeping staff.
Stayed 3 nights in Jan 2024
Response from Sherree Front Desk on 6 Feb 2024
Miss Beverley,Thank you for taking time to review our property. Olease visit us again soon

10/10 Excellent

ELITE CLOSETS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Sherree Front Desk on 6 Feb 2024
Thank you for the nice review. We look forward to welcoming you again soon.

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, pleasant staff
Stayed 1 night in Jan 2024
Response from Sherree Front Desk on 16 Jan 2024
Thank you so much for taking time to review our hotel. We are very pleased you were happy with your stay. Please visit again soon.

8/10 Good

Beverley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Comfortable bed. But unfortunately, there was lots of noise. The traffic noise never stopped. The HVAC unit made a loud humming noise and the frig rattled all night long!!! The bathroom fan sounded like a jet engine about to take off. Some of the furnishings could be updated, but they are functional. Overall, about what I expected for the area and the price.
Stayed 1 night in Jan 2024
Response from Sherree Front Desk on 10 Jan 2024
Thank you for taking time to review our hotel. Unfortunately Hwy 280 is a busy hwy and can be noisy. Perhaps if you stay here again request back building further from road. I will have maitenance look at the bath fan and refrigerator as soon as room is empty. Did not know they were making noise. Some of the furniture does need updated. Beds are new. Recliners are a little warn. Hopefully the good outweighed the negative. Hope to welcome you again soon.

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Day shift manager has no customer service
I always have a good time when I come there. I had to leave early & the day manager was rude & wouldn't give me a receipt for leaving early so that I could get a refund for the extra day that I did not use
Stayed 3 nights in Dec 2023
Response from manager on 1 Jan 2024
Dear Guest:When you checked out a day early I tried to explain to you that we are not allowed to give third party receipts to the guest. I explained to you that you would have to contact Expedia to let them know that you left a day early and that they would contact us.

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff are always nice. Room simple nd clean.
Stayed 1 night in Dec 2023
Response from Sherree Front Desk on 20 Dec 2023
Thankyou so much for taking time to review our property. We look forward to welcoming you again soon.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sherree Front Desk on 6 Dec 2023
Nancy, Thank you so much for taking time to review our hotel. Our reviews from happy customers are driving business our way. We are so pleased that you were happy with your stay. We look forward to welcoming you back again soon.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was professional no
Stayed 2 nights in Nov 2023
Response from Sherree Front Desk on 28 Nov 2023
Tracy, Thank you for the nice review. We are pleased you had a good stay. Please come stay with us again soon.

10/10 Excellent

Tammy R

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room is ALWAYS clean! We ALWAYS hace fresh towels, we do not have to adk for them. We ALWAYS stay at this location when we are in town fir business. Rooms are CLEAN and staff is welcoming and friendly.
Stayed 2 nights in Nov 2023
Response from Sherree Front Desk on 28 Nov 2023
Thank you soooo much for this nice review. We are working hard to be sure all our guests are comfortable and well cared for. Please come stay again soon.

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sherree Front Desk on 28 Nov 2023
Thank you for taking time to review our hotel. We are pleased you were happy with your stay. Please come stay again soon.

10/10 Excellent

Jasslyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place
Stayed 1 night in Nov 2023
Response from Sherree Front Desk on 24 Nov 2023
Jasslyn, Thank you for your review. We are so pleased that you were happy. Please come stay with us again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great place.
Stayed 3 nights in Nov 2023
Response from Sherree Front Desk on 14 Nov 2023
Thank you for your positive review. We share our reviews with our staff and they strive to be sure everyone is satisfied. Please come again soon.

10/10 Excellent

Jermeria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was really great love the room
Stayed 1 night in Nov 2023
Response from Sherree Front Desk on 14 Nov 2023
Thank you so much for taking time to review our hotel. We are pleased that you enjoyed your stay. Please come be our guest again soon.

10/10 Excellent

Ander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sherree Front Desk on 7 Nov 2023
Thank you for taking time to review our motel. We are so pleased that we exceeded your expctations. We hope to see you again soon.

2/10 Terrible

Chastity

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down, dirty, was nervous to even sleep in the bed. Do not book.
Stayed 1 night in Oct 2023
Response from Sherree Front Desk on 7 Nov 2023
I pulled out your folio and personally checked out room 204. Please contact the hotel at 256 234 7099. Im confused as to what the issues were. This room has new bed, new A/C & heat unit and looks good. I have a diamond guest who is here most weekends and requests this room. We want you to be happy. Please contact us.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IT IS ALWAYS A TOP NOTCH FACILITY.
Stayed 2 nights in Oct 2023
Response from Sherree Front Desk on 1 Nov 2023
Thank you so much. We are so happy you were pleased. Look forward to welcoming you again soon.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very nice stay. Friendly staff.
Stayed 1 night in Oct 2023
Response from manager on 22 Oct 2023
Dear Guest:We are so glad that you enjoyed your stay with us. Thank you for the things that you said about our staff and property. We hope to see you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly check in Nice for the price
Stayed 1 night in Oct 2023
Response from Sherree Front Desk on 20 Oct 2023
Thankyou for taking time to review our property. We are so happy that you were pleased with our service. We share reviews with our staff to help keep them motivated. We look forward to welcoming you again soon.

2/10 Terrible

Andy

Travelled with family
Disliked: Amenities
There were bed bugs in my bed! Do not stay here!!!
Stayed 1 night in Oct 2023
Response from Sherree Front Desk on 20 Oct 2023
We are so sorry you had a bad experience. I believe the owner spoke to you and gave you 5000 points as an incentive compensation. Let me assure you that all hotels occcassionally have this issue. Bed bugs are hitchhikers and people bring them in their luggage. We take this VERY seriously. The room you stayed in was taken out of service for multiple days and stripped entirely. Treated and retreated until the problem was irradicated then deep cleaned and is no longer an issue. Please know that this is not a common issue here and we apologize for this unfortunate experience.

8/10 Good

Kerri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Sherree Front Desk on 20 Oct 2023
Kerri, Thank you for taking time to review our property. We are glad you had a positive experience here. And we hope to welcome you again soon.

8/10 Good

Harley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from manager on 9 Oct 2023
Dear Guest:We are so glad that you had a good stay with us. We look forward to seeing you again in the future.

8/10 Good

Eleanor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Comfortable and clean
Stayed 2 nights in Sep 2023
Response from manager on 9 Oct 2023
Dear Guest:We are so glad that you enjoyed your stay with us. We look forward to seeing you again in the future.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT STAY
GREAT AS ALWAYS; WE STAY HERE WHEN WE GO TO FOOTBALL GAMES. NEVER ANY PROBLEMS AND THE ROOMS AND ENTIRE PROPETY IS SUPER CLEAN.
Stayed 2 nights in Sep 2023
Response from Sherree Front Desk on 5 Oct 2023
We are so happy to have you as repeat guest. We look forward to your next visit. Thank you for taking time to give such a nice review.

6/10 Okay

Teresa

Travelled with family, Travelled with pets
Liked: Cleanliness
The room was clean until I had to move the night stand. I dropped my phone behind it and moving the stand was stuck to the floor and very dirty behind it. Also saw the phone wasn't hooked up. Room 209 bathroom fan didn't work.
Stayed 2 nights in Sep 2023
Response from Sherree Front Desk on 5 Oct 2023
Thank you for bringing this to our attention. We are very sorry you had that experience. We are in the process of deep cleaning rooms. No excuse but when the hotel is full and housekieeping has alot of check outs sometimes things get over looked. Guests often unplug the phones. Please try us again. We try very hard to please our guests.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Sherree Front Desk on 5 Oct 2023
Thankyou for the kind review. We are so glad you were completely satisfied with your stay. We look forward to welcoming you again soon.

2/10 Terrible

Samuel

Disliked: Cleanliness, amenities, property conditions & facilities
Contracted bed bugs in room 102
Stayed 1 night in Sep 2023
Response from Sherree Front Desk on 5 Oct 2023
Samuel, We are so distressed that you had that experience. Guests sometimes bring pests with them. Especially if they travel alot. We try to check rooms carefully to insure they are good. Let me assure you we have taken that room out of service and stripped and treated and thourghly cleaned it. It was out of service and worked on for 3 days. and reinspected to be sure the problem was irradicated. Unfortunately all hotels have this problem occassionly and it really is all in how we handle it. And believe me we take it very seriously. Again Our sincere apologies for this unfortunate experience.

8/10 Good

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay for work. Clean with good breakfast.
Stayed 1 night in Sep 2023
Response from Sherree Front Desk on 26 Sept 2023
Thank you so much. We are glad you enjoyed your stay. Please come back soon

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sherree Front Desk on 26 Sept 2023
Thank you for staying at Super 8. Please come back soon

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sherree Front Desk on 26 Sept 2023
So glad you enjoyed your stay. Come back soon.

10/10 Excellent

Randall

Stayed 1 night in Aug 2023
Response from Sherree Front Desk on 26 Sept 2023
So happy that you enjoyed your stay. We hope you will stay again soon.

8/10 Good

Frank

Business traveller, Travelled with partner
Liked: Amenities
The shower water was too weak. Coming out of showerhead needs more pressure.
Stayed 2 nights in Aug 2023
Response from Sherree Front Desk on 26 Sept 2023
Hmmm. Sorry to hear the water pressure was not good. What room were you in? I will have maintenance check it. Thanks for staying at Super 8. Come again soon.

10/10 Excellent

Natalie

Stayed 2 nights in Jul 2023
Response from Sherree Front Desk on 26 Sept 2023
Thank you for your review. We are so pleased that6 you enjoyed your stay. Please come stay again soon.

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5/5
I was pleasantly surprised by this location. The staff was extra friendly. The room was very clean. The pool area was nice. The breakfast was great. I’d rate this in the top of all hotels I have ever stayed in. I was driving through, but I’d consider going back just to stay here again! :)
Stayed 1 night in Jul 2023
Response from Sherree Front Desk on 13 Jul 2023
We are so pleased to hear we exceeded your expectations! Please come stay with us anytime. And thankyou for your review.

10/10 Excellent

Diana

Stayed 1 night in Jul 2023
Response from Sherree Front Desk on 13 Jul 2023
Thank you for your review. We look forward to you staying with us again soon.

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good, rooms were clean staff was very friendly. I would recommend this hotel to all my family and friends
Stayed 2 nights in Jul 2023
Response from Sherree Front Desk on 13 Jul 2023
Melissa, We are so pleased that you had a pleasant stay. please join us again soon.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
I had a horrible experience
Stayed 2 nights in Jul 2023
Response from Sherree Front Desk on 13 Jul 2023
I am so sorry to hear this. Please contact us to discuss what went wrong and how we can help make it right.

10/10 Excellent

Tammy R

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean Friendly staff
Stayed 2 nights in Jun 2023
Response from Sherree Front Desk on 13 Jul 2023
Thank you for your review. We ar so pleased that you were happy. Please join us again soon.

10/10 Excellent

Tammy R

Business traveller, Travelled with partner
Nice staff clean rooms
Stayed 2 nights in May 2023
Response from manager on 29 May 2023
Dear Guest:We are so glad that you enjoyed your stay with us. We hope to see you again in the future.

10/10 Excellent

Joann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed while passing through the area. I was pleasantly surprised with the room.. it was clean and the decorations were great. Also the breakfast was good also.
Stayed 1 night in May 2023
Response from Sherree Front Desk on 17 May 2023
Thank you, Miss Joann for taking time to review our Motel. We are so pleased that you enjoyed your stay. Our staff is working very hard to make sure our guests have clean rooms and exceptional customer service. We look forward to you staying with us again soon.

8/10 Good

Rosa

Liked: Cleanliness, property conditions & facilities
This property is in good condition and well kept. Most importantly, the bed was comfortable.
Stayed 1 night in May 2023
Response from Sherree Front Desk on 17 May 2023
Thank you, Miss Rosa for taking time to review our motel. We are happy that you enjoyed your stay and look forward to welcoming you again in the near future.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Sherree Front Desk on 9 May 2023
Michael, Thank you so much for taking time to review our property. We are so glad to hear we exceeded your expectations. We really appreciate your business and look forward to welcoming you again soon.

10/10 Excellent

larry, boaz

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a very restful stay.
Stayed 1 night in May 2023
Response from manager on 8 May 2023
Dear Guest:We are so glad that you enjoyed your stay with us. We look forward to seeing you again.