海洋景;於指定日期營業

提沃利卡烏愛盧酒店的評價

5 out of 5
提沃利卡烏愛盧酒店
Apartado 1299, Vale Do Covo, Praia do Carvoeiro, Lagoa

評價

9.4

完美

10 分評分,優異;1005 則評價中有 749 則" "
8 分評分,不錯;1005 則評價中有 174 則" "
6 分評分,一般;1005 則評價中有 44 則" "
4 分評分,欠佳;1005 則評價中有 26 則" "
2 分評分,很差;1005 則評價中有 12 則" "

9.6/10 

整潔度

9.2/10 

職員與服務

9.2/10 

設施服務

9.2/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

ZIH-HAN

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Everything is perfect. The reception welcome us and show the hotel amenities around and the the gentleman is so nice while I was checking out The breakfast time is a bit crowds because of the Oceanside tables but we sit there two days (staff there will try to arrange those tables for you) and the food is nice with many choices. Just one note when I leave a message through th QR code so they can deliver extra needs to the room, they did in the first time and miss the second message. 4.5 stars for it! Amazing stay
於 2024 年 2 月住了 2 晚
Luminita Ferreira 於 2024年2月14日的回應
Dear Zih-Han,We are delighted to receive your feedback, regarding your last visit to Tivoli Carvoeiro Algarve Resort. We are delighted to know that you had enjoyed about the gastronomic offer and quality of the breakfast as well as the professionalism and kindness of our team. We are already looking forward to welcoming you soon back again to enjoy once more to the astonishing and distinctive Tivoli Carvoeiro. With our best regards Luminita Ferreira Customer Care

4/10 欠佳

真實旅客

讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
not a five star hotel service
We stayed at this hotel for two nights. When we left, we forgot the iphone wireless headset under the pillow. We went to the airport to call the hotel. He said that he would reply to me. Of course, as usual, he didn't give me any calls, then I called again. he said nothing was found! I told him that I was 100% sure that it is in the hotel. He said that nothing was found. The iPhone headset is positioned. The positioning of this headset is always in the hotel. I can't believe what he said. This is not a service for a five-star hotel. Very cold, very unprofessional! On the first day, the room service cleaned the room and took my second room card, so there was no electricity in the room and no air conditioning. It was very hot at the end of July. When I returned to the room, it was hell. When I called the front desk, she said that she would send it to me,then I was waiting for it, was never comes, until I went to the front desk in person, She remembered this thing, but forgot to do it!
於 2019 年 7 月住了 2 晚
Joao Jesus 於 2019年8月4日的回應
Dear Anonymous, Thank you very much for sharing your honest feedback regarding your stay with us! Your suggestions are very important for us and kindly be informed that they will be shared within our Team. The situations you have reported are not common to the hotel and all team members have been carefully informed and instructed about all procedures. We regret to know that we were not able to fully met your expectations and for that we would like you to please accept our deepest apologies and hope you will give us the oportunity to welcome you back in the future and provide you a trully great experience. With our kindest regards, João Jesus, General Manager

2/10 很差

FENG

讚好:住宿狀況和客房舒適度
不滿:職員與服務
very very bed service!
我很少给这么差的差评,这家酒店位置景色都不错,隔音也不错,可是前台!这真的不是五星酒店应该有的服务,冷淡,没有条理,无法直接回答我的问题,预订了两晚两间房,却无法给我哪怕一天一间大床房!海边酒店没有驱蚊设备!清理房间的员工把我第二张房卡拿走,晚上回来房间巨热,电话前台,说会送来第二张卡,然后并没有来,我只有去前台,前台只回答了句抱歉。然后因为服务员把两张单人床拼在了一起,所以没有了床头柜…我们把无线耳机遗忘在枕头下,离店不到两小时电话回去,前台说给我回话,当然他们怎么会给我电话!我等了一小时再打,他们找不到!
於 2019 年 7 月住了 2 晚
Joao Jesus 於 2019年8月1日的回應
Dear Feng, We would like first to thank you for sharing your feedback regarding your stay at our hotel! We regret to know that we were not able to provide you an experience of quality that we so proudly stand, and for that please accept our sincere apologies. Your comments will be shared within the team for continuous improvement. It will definetly be a true pleasure for you to consider visiting us in the future! Best Regards, João Jesus General Manager

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
风景绝佳
令人难忘的美好经历,外面风景太美了!
於 2019 年 1 月住了 3 晚
João Jesus 於 2019年1月25日的回應
Dear Guest, Thank you for sharing your comments and evaluation regarding your recent stay at Tivoli Carvoeiro. I am delighted to read that you have fully enjoyed your stay, all of our facilities and services. Looking foward to welcome you once again in the future for another memorable experience. Best Regards, João Jesus General Manager

10/10 優異

Juliana

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Outstanding hotel. Friendly staff, amazing view. Beautiful property.
於 2024 年 5 月住了 2 晚
Ana Gomes - Customer Care 於 2024年5月15日的回應
Dear Juliana, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the staff and the outstanding location. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

10/10 優異

Barbara

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The fairy tale beauty of the location is breath taking! The staff was so pleasant and helpful. Highly recommend.
於 2024 年 5 月住了 3 晚
Ana Gomes - Customer Care 於 2024年5月15日的回應
Dear Barbara, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the location and our dedicated staff. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

10/10 優異

Roger

讚好:整潔度、職員與服務和住宿狀況
Really enjoyed my stay here. All staff helpful and friendly . Would definitely visit again.
於 2024 年 5 月住了 4 晚
Rui Brito - Customer Care 於 2024年5月13日的回應
Dear Roger, Thank you for your preference for the Tivoli Carvoeiro and for assessing your recent stay. We are extremely proud to have contributed to a fantastic experience! It would be a pleasure to welcome your visit to the Tivoli Carvoeiro soon and continue to provide you with unforgettable moments. With kind regards, Rui Brito Customer Care

10/10 優異

Michael

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚
Rui Brito - Customer Care 於 2024年5月14日的回應
Dear Michael, First of all we would like to thank you for sharing your evaluation regarding the recent stay that you had with us. It is so important for us to see that we were able to meet your expectations and that our team provided you a great experience. We will strive to continuously improve and provide our guests with the best possible experience and we hope that in the future you will give us the opportunity to welcome you back to our hotel. Best regards, Rui Brito Customer Care

10/10 優異

Antonio J

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Everything was absolutely perfect. One of the best resorts I’ve ever stayed at. Every staff member from the front desk to the wait staff were absolute professionals and made us feel very important and welcomed. This place is a dream. I will be back. OBRIGADO!!!
於 2024 年 5 月住了 2 晚
Rui Brito - Customer Care 於 2024年5月11日的回應
Dear Antonio J, It is a joy to receive your positive feedback and kind words, thank you so much! Your comments motivate us to continue striving to be the best that we can be, and always walk the extra mile in order to provide our guests with amazing experiences. We look forward to welcoming you to our hotel for many years to come. We will continue to provide you with unforgettable memories. With kind regards, Rui Brito Customer Care

10/10 優異

Kayla Lee

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
this place was absolutely stunning. The staff was super helpful. I would def return and recommend to others
於 2024 年 4 月住了 5 晚
Rui Brito - Customer Care 於 2024年5月11日的回應
Dear Kayla Lee, Thank you for choosing Tivoli Carvoeiro and for the wonderful review of your stay. All we want is to provide our guests with the most enjoyable and memorable experiences, and of course, pampering them as much as we can! We look forward to welcome you back soon. With kind regards, Rui Brito Customer Care

10/10 優異

Catherine Ruth

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Really enjoyed our stay here. We paid for a sea view room and received an upgrade to a family room, the extra space was welcome
於 2024 年 5 月住了 4 晚
Rui Brito - Customer Care 於 2024年5月7日的回應
Dear Catherine Ruth, Thank you so much for your feedback, we sincerely appreciate it! All we want is to provide our guests with the most enjoyable and memorable experiences, and of course, pampering them as much as we can! Therefore, we are extremely happy to read that you loved your time at Tivoli Carvoeiro. With kind regards, Rui Brito Customer Care

10/10 優異

Sandra

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 5 晚
Luminita Ferreira 於 2024年5月7日的回應
Estimada Sandra,Gostariamos de agradecer-lhe pela sua visita e preferência pelo Tivoli Carvoeiro. O nosso objectivo primordial é o bem estar dos nossos estimados hóspedes. Seria um prazer poder voltar a dar-lhes as boas vindas ao Tivoli Carvoeiro num futuro próximo. Com os melhores cumprimentos Luminita Ferreira Customer Care

8/10 不錯

Kim

讚好:整潔度、職員與服務和住宿狀況
Hotel was magnificent. Had a great view of the sea from the dining area. Great breakfast included. Our room was on the small side. Shower pressure was weak. Good location to the town centre of Carvoeiro which is a great place to vacation.
於 2024 年 4 月住了 3 晚
Ana Gomes - Customer Care 於 2024年5月3日的回應
Dear Kim, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the breakfast we offer and the facilities. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

10/10 優異

Daniel

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
.
於 2024 年 4 月住了 3 晚
Rui Brito - Customer Care 於 2024年4月29日的回應
Dear Daniel, First of all we would like to thank you for sharing your evaluation. We will strive to continuously improve and provide our guests with the best possible experience and we hope that in the future you will give us the opportunity to welcome you back in Tivoli Carvoeiro. Best regards, Rui Brito Customer Care

10/10 優異

Shayna

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
it was amazing!
於 2024 年 4 月住了 2 晚
Rui Brito - Customer Care 於 2024年4月29日的回應
Dear Shayna, Thank you so much for taking the time to share your review regarding your stay at Tivoli Carvoeiro. Your opinion is very important to us and will be proudly shared with our team members. We are happy to read that we were able to provide you a great experience and it will definitively be a true pleasure to welcome you back in a near future. With kind regards, Rui Brito Customer Care

8/10 不錯

Sumit

家人同遊
讚好:整潔度和設施服務
不滿:住宿狀況
Had an issue for two out of the three nights where there was knocking coming from the ac vent overnight. Unfortunately for me I couldn’t sleep on my vacation. When I approached management they simply told me they will call the mechanic and offered me to stay in another room. Due to the situation of my stay and other factors I couldn’t take the offer to move. No one fixed the ac vent knocking sound. There was no courtesy charges that were taken off the statement either.
於 2024 年 4 月住了 3 晚
Luminita Ferreira 於 2024年4月29日的回應
Dear Sumit,We regret to know that your experience fell short of your expectations and for that, please accept our sincere apologies. Your opinion is very important to us and was well noticed and valued. Regarding the air conditioning issue, a room change was offered immediately, as a solution and another accommodation was prepared for your family. In order to have the problem solved an external company assistance was needed. With the aim of avoid causing more inconvenience, the room change would have been the most plausible solution. We hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. With our dearest regards Luminita Ferreira Customer Care

10/10 優異

Alexander (New York)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I liked that our birthdays were recognized by the hotel
於 2024 年 4 月住了 7 晚
Rui Brito - Customer Care 於 2024年4月27日的回應
Dear Alexander, Thank you so much for your feedback, we sincerely appreciate it! All we want is to provide our guests with the most enjoyable and memorable experiences, and of course, pampering them as much as we can! Therefore, we are extremely happy to read that you loved your time at Tivoli Carvoeiro. With kind regards, Rui Brito Customer Care

8/10 不錯

alain

家人同遊
讚好:整潔度、職員與服務和設施服務
C’est un vieille hôtel rénové et cela se voit. Par contre la chambre était impeccable. Beaucoup de couloir et service confus et lent. Vue extraordinaire.
於 2024 年 4 月住了 3 晚
Rui Brito - Customer Care 於 2024年4月27日的回應
Estimé alain,Nous souhaitons vous remercier pour avoir partagé votre feedback avec nous. Veuillez accepter notre excuses pour la déception que vous avez ressentie en quittant notre hotel. Soyez assuré que nous avons étudié votre commentaire, et que nous prenons les mesures necessaires pour garantir le maintien de nos standards elevés habituels. Depuis que nous avons pris connaissance de votre experience, nous avons partagé vos commentaires avec nos Chefs de département pour ultérieure révision, et pour prévenir ce genre de stituations dans le futur. Nous nous engageons à offrir des expériences mémorables avec un service exceptionnel, et nous espérons donc avoir l'occasion de vous accueillir à nouveau et d'améliorer votre expérience dans un avenir proche. Merci encore pour avoir choisi notre Tivoli Carvoeiro, et pour le temps que vous avez consacré à partager vos impressions.Mes salutations distinguées,Rui BritoCustomer Care

8/10 不錯

Lee-Ann

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Breathtaking views from hotel- easy to find great seating. Food from bar area pretty lacking and bar was pleasant but things got lost in translation. Asked for a double scotch no ice. Got two separate glasses of scotch with ice. Asked them to remove ice so they took one cube out. Somewhere lost in translation, i dont speak Portugeuse unfortunately
於 2024 年 4 月住了 3 晚
Ana Gomes - Customer Care 於 2024年4月26日的回應
Dear Lee-Ann, Thank you very much for taking the time to share your review regarding your stay at our Hotel. Your opinion is very important for us and all your comments will be shared with the team for continuous improvement. It will definitively be a true pleasure to welcome you back in a near future. With kind regards, Ana Gomes Customer Care

10/10 優異

Melanie

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful property, walking distance to shops and restaurants in Carvoeiro. The rooms are clean, updated, spacious and beautiful! We had a huge terrace overlooking the water. The breakfast buffet was amazing - this felt a little like an all inclusive resort environment but the food was delicious and there was a huge variety. Staff were very friendly. Overall, a wonderful experience!
於 2024 年 4 月住了 3 晚
Ana Gomes - Customer Care 於 2024年4月24日的回應
Dear Melanie, First of all we would like to thank you for sharing your comments regarding the stay that you had with us. It is so important for us to read that we were able to meet your expectations and that our team provided you a great experience. We will strive to continuously improve and provide our guests with the best possible experience and we hope that in the future you will give us the opportunity to welcome you back to our hotel. Best regards, Ana Gomes Customer Care

10/10 優異

Kathryn

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property was stunning! Set in a cove of the cliffs of Algarve shoreline with hikes on either side. A beautiful crystal clear refreshing pool. Spacious private decks looking over all the property to the ocean. A roof top bar for great sunsets. The staff were all so wonderful, really over the top! Can’t wait to plan another trip and tell others of this remarkable find!
於 2024 年 4 月住了 2 晚
Rui Brito - Customer Care 於 2024年4月19日的回應
Dear Kathryn, It is a joy to receive your positive feedback and kind words, thank you so much! Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our services and team members. I will ensure to share this feedback with the team to continue to inspire and motivate them to deliver exceptional customer service.We look forward to welcoming you back to Tivoli Carvoeiro in the near future. Kind Regards, Rui Brito Customer Care

10/10 優異

Herman

讚好:職員與服務、設施服務和住宿狀況
It’s a very nice place.
於 2024 年 4 月住了 2 晚
Ana Gomes - Customer Care 於 2024年4月19日的回應
Dear Herman, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

8/10 不錯

Catherine

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Location was perfect and the views were breathtaking. Service was top notch! The indoor pool could use some updating.
於 2024 年 3 月住了 7 晚
Luminita Ferreira 於 2024年4月18日的回應
Dear Catherine,On behalf of the entire team of Tivoli Carvoeiro, we would like to thank you for your visit and preference. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We are genuinely appreciative of your kind comments and do acknowledge your constructive criticism, which will be shared with the respective department. Looking forward to welcoming you back soon to Tivoli Carvoeiro, the real oasis of relaxation and hospitality. With our kindest Regards Luminita Ferreira Customer Care

10/10 優異

Lisa

於 2024 年 4 月住了 1 晚
Rui Brito - Customer Care 於 2024年5月6日的回應
Dear Lisa, Thank you for your preference for the Tivoli Carvoeiro and for assessing your recent stay. We are extremely proud to have contributed to a fantastic experience! It would be a pleasure to welcome your visit to the Tivoli Carvoeiro soon and continue to provide you with unforgettable moments. With kind regards, Rui Brito Customer Care

10/10 優異

John

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Luminita Ferreira 於 2024年4月16日的回應
Dear John,Thank you for your preference for the Tivoli Carvoeiro and for assessing your recent stay. We are extremely proud to have contributed to a fantastic experience! It would be a pleasure to welcome you again soon and continue to provide you with unforgettable moments. With kind regards Luminita Ferreira Customer Care

10/10 優異

Ivania

讚好:整潔度、職員與服務、設施服務和住宿狀況
Perfect stay, beautiful view, amazing location, staff was very friendly and useful, great breakfast selection included. I’d definitely stay here again, worth every penny.
於 2024 年 4 月住了 3 晚
Luminita Ferreira 於 2024年4月15日的回應
Dear Ivania,What a breath-taking feedback, thank you very much! Your kind words and comments are very valuable to us, as it helps us to maintain and constantly improve our service levels. We will happily forward your feedback to the entire team, who we are certain, will be encouraged by your remarks. Looking forward to welcoming you back soon. With kind regards Luminita FerreiraCustomer Care

10/10 優異

Amarpal

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The location is unbelievable. Right on the sea front on the edge of cliff with incredible views and natural scenery which is the best for any hotel we have stayed in!! Also Close to town centre and walking distance from scenic trekking paths for the whole family. Staff very friendly and helpful. All around brilliant. The only thing to add for the families would be to have more kids activites on the resort to keep them busy on site.
於 2024 年 4 月住了 5 晚
Rui Brito - Customer Care 於 2024年4月16日的回應
Dear Amarpal,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you again for your time.We look forward to welcoming you back to Tivoli Carvoeiro in the near future.Kind Regards,Rui BritoCustomer Care

10/10 優異

qun (Gillette)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Best ocean view, excellent continental breakfast, easy access to walking trail.
於 2024 年 4 月住了 2 晚
Ana Gomes - Customer Care 於 2024年4月10日的回應
Dear qun, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the breakfast we offer and the facilities. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

10/10 優異

Antonio

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property location and surroundings were beautiful. Enjoyed walking the cliffs which are accessible from property. The staff was excellent.
於 2024 年 4 月住了 3 晚
Luminita Ferreira 於 2024年4月9日的回應
Dear Antonio,What a breath-taking feedback, thank you very much! Your kind words and comments are very valuable to us, as it helps us to maintain and constantly improve our service levels. I will happily forward your feedback to the entire team, who I am certain, will be encouraged by your remarks. Looking forward to welcoming you back soon. With kind regards, Luminita Ferreira, Customer Care

10/10 優異

Patricia

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The view from our room—so beautiful and peaceful.
於 2024 年 4 月住了 1 晚
Rui Brito - Customer Care 於 2024年4月7日的回應
Dear Patricia, Thank you so much for sharing your review regarding the stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the view and the facilities we offer. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Rui Brito Customer Care

2/10 很差

maria

家人同遊, 親子同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Horrible sewer smell
於 2024 年 4 月住了 2 晚
Luminita Ferreira 於 2024年4月8日的回應
Dear Mrs. Maria,Thank you sincerely for your feedback that deserved closest attention and consideration. We deeply regret not being able to provide a satisfactory solution to ensure your stay was enjoyable. We had the opportunity to speak with you on the phone, an several options and solutions were presented, however, all of them were rejected. We remain at your entire disposal and hope to have the opportunity to welcome you back to Tivoli Carvoeiro and provide an enhanced experience. With our best regards Luminita Ferreira Customer Care

10/10 優異

Frank

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Country was beautiful but the people who worked at the resort and the people we met is what made it very welcoming.
於 2024 年 3 月住了 10 晚
Luminita Ferreira 於 2024年3月31日的回應
Dear Mr. Frank,On behalf of the Tivoli Carvoeiro Team, we would like to thank you for choosing Tivoli Carvoeiro.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. It is very rewarding for us to know that you had a great experience and valued the kindness and professionalism of our team. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. With our sincerest regards Luminita Ferreira Customer Care

8/10 不錯

Gregory

於 2024 年 3 月住了 1 晚
Rui Brito - Customer Care 於 2024年4月16日的回應
Dear Gregory, Thank you so much for taking the time to share your evaluation regarding the stay at our hotel. Your opinion is very important to us and will be proudly shared with our team members. It will definitively be a true pleasure to welcome you back in Tivoli Carvoeiro. With kind regards, Rui Brito Customer Care

10/10 優異

Sandra

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice property. Great rooms. Beautiful view, if you get a beach/water view room. We had reserved a non-water view. Asked for upgrade at check in. Got the upgrade but had to pay more money, thought that was a perk with Expedia VIP, but wasn't. Nice bar area with good views and decent food. The upscale restaurant was good, but pricy. No restaurants next to hotels for food options. 15 Min walk or very short drive is the local village was is very tourist oriented and has lots of restaurants.
於 2024 年 3 月住了 2 晚
Rui Brito - Customer Care 於 2024年3月25日的回應
Dear Mrs. Libero, First of all we would like to thank you for sharing your comments regarding the recent experience that you had in Tivoli Carvoeiro. We regret to know that we were not able to meet all your expectations, however, we would like to clarify that your booking was initial made for a Superior Double (Standard category) and with VIP program you were eligible to a free upgrade for a Deluxe Terrace (no sea view), subject to availability. Your opinion is very important for us and was taken in great consideration and we truly hope you will give us the opportunity to welcome you again in a near future. With best regards, Rui Brito Customer Care

10/10 優異

Melanie

家人同遊
讚好:整潔度、職員與服務和住宿狀況
The scenery was spectacular. Staff service was amazing
於 2024 年 3 月住了 2 晚
Rui Brito - Customer Care 於 2024年3月19日的回應
Dear Melanie, Thank you so much for your feedback, we sincerely appreciate it! All we want is to provide our guests with the most enjoyable and memorable experiences, and of course, pampering them as much as we can! We look forward to welcome you back soon. With kind regards, Rui Brito Customer Care

10/10 優異

Halima

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Lovely and very friendly staff and amazing place. I liked the buffet breakfast as well
於 2024 年 2 月住了 4 晚
Rui Brito - Customer Care 於 2024年3月18日的回應
Dear Halima, Thank you very much for taking the time to share your review regarding the stay at our Hotel. Your opinion is very important for us and all your comments will be shared with the team. Looking forward to welcoming you back soon. With kind regards, Rui Brito Customer Care

10/10 優異

Andrew

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
friendly professional and courteous staff gorgeous setting incredible views everywhere you turn
於 2024 年 3 月住了 4 晚
Rui Brito - Customer Care 於 2024年3月15日的回應
Dear Andrew, Thank you for choosing Tivoli Carvoeiro and for the wonderful review of your stay. Our aim is always to provide a first class service and our professional and dedicated team go the extra mile to ensure our guests have a memorable stay. It is rewarding to know that our efforts at continuous improvement are being recognized. We look forward to welcoming you back to our resort for many unforgettable experiences. With kind regards, Rui Brito Customer Care

2/10 很差

Liqun

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
My wife and I just left Tivoli Carvoeiro this morning after a 3-night stay. There are many good things to say about this hotel, and I would really want to mention the following two. First, the hotel staff are very friendly and helpful. In particular, our waiter at the breakfast buffet (which is wonderful by the way), Goncalo, always had a smile and made sure we got everything we need. He was so attentive and personable that we were looking forward to seeing him every morning. When we left the breakfast hall this morning we asked Goncalo whether my wife and I could take a photo with him. He graciously accepted our request and took us to a spot with a beautiful view. Thank you very much, Goncalo!!! Second, my wife celebrated her birthday during our stay at the hotel. And we were very pleasantly surprised when we came back to our room in the evening on my wife’s birthday and saw a bottle of Champagne on ice and a beautiful cake, with glasses and silverware. Such a memorable experience!
於 2024 年 3 月住了 3 晚
Luminita Ferreira 於 2024年3月11日的回應
Dear Liqun,On behalf of the Tivoli Carvoeiro Team, we would like to thank you for choosing Tivoli Carvoeiro for such a special occasion, as your wifes birthday. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your kind words have been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. With our dearest regards Luminita Ferreira Customer Care

10/10 優異

David

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was great! I got a room on the water which was awesome. the breakfast was incredible!
於 2024 年 3 月住了 2 晚
Rui Brito - Customer Care 於 2024年3月9日的回應
Dear Mr. David, Thank you so much for sharing your review regarding the stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the breakfast we offer and the facilities. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Rui Brito Customer Care

10/10 優異

Mihai

讚好:住宿狀況
於 2024 年 2 月住了 3 晚
Rui Brito - Customer Care 於 2024年3月4日的回應
Dear Mihai, First of all we would like to thank you for sharing your evaluation regarding the experience that you had with us. It is so important for us to see that we were able to meet your expectations and that our team provided you a great experience. We will strive to continuously improve and provide our guests with the best possible experience and we hope that in the future you will give us the opportunity to welcome you back to our hotel. Best regards, Rui Brito Customer Care

10/10 優異

Ali (College Station)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful views, great hiking, walk on boardwalk with incredible views of the Atlantic Ocean & the sunset
於 2024 年 2 月住了 4 晚
Ana Gomes - Customer Care 於 2024年3月1日的回應
Dear Ali, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the location and facilities. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

10/10 優異

Teresa

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Absolutely 5 star resort
於 2024 年 1 月住了 3 晚
Rui Brito - Customer Care 於 2024年2月27日的回應
Dear Mrs. Teresa, Thank you for your preference for the Tivoli Carvoeiro and for assessing your stay. We are extremely proud to have contributed to a fantastic experience! It would be a pleasure to welcome your visit to the Tivoli Carvoeiro soon and continue to provide you with unforgettable moments. With kind regards, Rui Brito Customer Care

10/10 優異

John

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 2 月住了 2 晚
Ana Gomes - Customer Care 於 2024年3月20日的回應
Dear John, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

10/10 優異

Inge

於 2024 年 2 月住了 6 晚
Ana Gomes - Customer Care 於 2024年3月20日的回應
Dear Inge, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

10/10 優異

Sandor

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 4 晚
Rui Brito - Customer Care 於 2024年2月26日的回應
Dear Sandor, Thank you so much for sharing your review regarding the stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience. We hope to welcome you back soon. With best regards, Rui Brito Customer Care

10/10 優異

Michael

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel. We loved our room, the staff was helpful and courteous, and there are beautiful beaches and hiking in the area to enjoy.
於 2024 年 2 月住了 2 晚
Rui Brito - Customer Care 於 2024年2月25日的回應
Dear Michael, It is a joy to receive your positive feedback and kind words, thank you so much! Your comments motivate us to continue striving to be the best that we can be, and always walk the extra mile in order to provide our guests with amazing experiences. We look forward to welcome you back soon. With kind regards, Rui Brito Customer Care

10/10 優異

Julie

讚好:整潔度、職員與服務、設施服務和住宿狀況
Emplacement magnifique, parfait pour relaxer et marcher. Chambre avec vue sur la mer était superbe. Malheureusement, le Sky Bar était fermé.
Rui Brito - Customer Care 於 2024年2月24日的回應
Estimé Julie, Merci beaucoup d'avoir pris le temps de partager votre merveilleuse critique concernant votre séjour dans notre Hôtel Tivoli Carvoeiro Algarve Resort. Votre avis est très important pour nous et vos commentaires seront partagés avec toute l'équipe. Ce sera définitivement un grand plaisir de vous accueillir de nouveau dans un futur proche. Cordialement, Rui Brito Customer Care

10/10 優異

Che

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 3 晚
Rui Brito - Customer Care 於 2024年2月24日的回應
Dear Che, Thank you for your preference for the Tivoli Carvoeiro and for assessing your stay. We are extremely proud to have contributed to a fantastic experience! It would be a pleasure to welcome your visit to the Tivoli Carvoeiro soon and continue to provide you with unforgettable moments. With kind regards, Rui Brito Customer Care

10/10 優異

isabel

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Superb service and the grounds are gorgeous! Loved the hiking trails
於 2024 年 2 月住了 1 晚
Ana Gomes - Customer Care 於 2024年2月23日的回應
Dear Isabel, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the location. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

10/10 優異

Sylvia

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Ana Gomes - Customer Care 於 2024年2月15日的回應
Dear Sylvia, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care