We weren't very pleased with this place. For starters, we found out upon arrival that we had to pay 6000 tenge for two people/two nights. Below is the only mention of potential fees:
"Hotel fees
The price DOES NOT include any applicable hotel service fees, charges for optional incidentals (such as minibar snacks or telephone calls), or regulatory surcharges. The hotel will assess these fees, charges and surcharges upon check-out."
The staff claimed this was a newly imposed tax from Feb 2023. Well, I booked the hotel in June of 2023 and was not informed of this fee. It was also necessary to pay in cash. I've never had such a large charge not disclosed on Hotels.com.
Aside from that, the breakfast had some issues (no toaster? terrible coffee, not ready on time)
And the room was quite shabby and stinky.
One positive was the staff was helpful with luggage storage both pre and post-checkout
真實旅客
於 2023 年 6 月住了 2 晚
8/10 不錯
Pradip Kumar
2023年6月1日
Pradip Kumar
於 2023 年 5 月住了 4 晚
10/10 優異
MAXIM
2021年12月4日
MAXIM
於 2021 年 12 月住了 1 晚
8/10 不錯
真實旅客
商務旅客
2021年1月21日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel
Clean, kind reception
真實旅客
於 2021 年 1 月住了 1 晚
4/10 欠佳
Elena
2020年2月17日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Somebody smoked throughout all my stay
In general, it's a very good hotel. However, there is one serious downside.
During all my stay my room was filled with cigarette smoke. When I complained to the receptionist, they were apologetic, but said that they have one person staying who keeps smoking despite all warnings, and there is nothing they can do about him. Air conditioning system spread the smoke to all rooms of that floor.
They offered to move me to another floor, but it was too much of a hassle for me to move my belongings.
It surprised me that the person who was clearly violating the hotel's rules and was warned many times was not evicted, even though all guests of that floor suffered because of him.
I think this hotel should enforce its rules more strictly.
Elena
於 2019 年 10 月住了 3 晚
6/10 一般
Jan Mikael
多人同遊
2020年1月7日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Fint rum - men busstrafik
Tyvärr väcktes jag 06:30 varje morgon när busstrafiken kom igång. Hade rummet varit tystare hade det varit perfekt. Det finns antagligen tystare rum. Polaren sov som en stock.