Alsen Holiday Rentals

"Excellent access to the slopes, board/ski storage and the best sauna I've ever experienced. The room was of good quality but small for 3 people, cramped so be wary if you are booking this option with a bed sofa like in our case. The TV was really old and awkwardly positioned beside the bed, banged off it a few times getting in and out of bed. As in other scandinavian hotels we've visited the bed linen was 'noisy' and very soft pillows. Breakfast was excellent but there was zero interaction with the staff, no welcome, no conversation, it all felt very robotic especially compared to the bar staff who were warm and friendly."

"Beware of undisclosed fees. When booking, the hotel is presented as offering amenities such as a pool, spa, sauna, and hot tub. However, approximately three days before departure - we received an email stating that access to the pool/sauna/hot tub area would cost an additional 300 SEK (about $30) per person, per day. This was not clearly disclosed at the time of booking, and the timing left little opportunity to make alternative arrangements. Beyond the unexpected fees, the overall standard of the hotel was disappointing. Upon arrival, there were champagne corks left on the floor in our room. Several drawers were broken, and the shower did not drain properly, filling with water up to our ankles within minutes. The beds were extremely uncomfortable. The spa and pool area, for which the additional daily fee is charged, appeared worn and poorly maintained. In the women’s changing and shower area, there was visible mold, broken lockers, and unclean floors. Given the extra cost, the condition of these facilities was particularly concerning. Breakfast was acceptable, though not memorable. There are many young staff members managing front desk and restaurant operations. They appeared to be doing their best, but the overall inexperience was noticeable and service lacked polish. Overall, the combination of unclear pricing, additional last-minute fees, and maintenance concerns made this a disappointing stay. Transparency and improv"

"Lovely staff on reception, room was clean and spacious (Family Suite - Main Building). Our only disappointment was that the pool facilities and outdoor jacuzzi are all part of the Spa, and cost extra - nearly £25 per Adult and £12 per child. Also restricted times Children can go in the Spa. Overall lovely Hotel and stay, I just think the Hotel should make it clearer about the additional costs for the Spa."

"Lovely hotel, very close to the funicular and the slopes. We received a warm welcome. It was easy to charge the car in the car park at the back of the hotel. We really enjoyed the Tasting menu. "

"Very nice small family hotel with fantastic restaurant."

"It was great. The Location is wonderfull and if you like small challinging trails you can Climb a little to get to their b & b if you don’t like to walk beside the street. The owners are the sweetest people and their breakfast is great. The room where you have breakfast is very cozy and Full with Nice local Art. It’s really a great place to stay 😃😃😃😃"

"Very friendly welcome and quite location in a nice environment "