Manaus Amazonas Shopping Hotels

"Upon check in, I was given an occupied and dirty room. When I reported it to the front desk, the employees didn’t even apologize, and begrudgingly gave me a new room. Then upon check out to take an Amazon River tour - three days away and then returning to the hotel for one night - we were told we could NOT store luggage there during our absence. They suggested that we book a room and pay the nightly rate to keep the luggage there. Ridiculous and very poor service. For a big hotel in a big city focused on tourism, I saw no effort from the front desk staff to accommodate and meet the needs of tourists. "

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"House keeping was very inefficient. Front office staff indifferent. Not very polite. "

"Excellent staff, nice area, shops nearby"

"I like everything about this hotel. The location could not be better. Next week I shall be returning for my third stay."

"If you need Wifi ,- forget it! Drops out even in lobby. So frustrating."

"Hotel está em estado de abandono, extremamente sujo, carpetes encardidos, rodapés descolando e mofados, elevador sujo e espelhos encardidos, cheiro muito forte de mofo pelos corredores, não se encontra funcionários pelo hotel. Quarto, lençóis velhos e com rasgos, com cheiro muito forte de mofo, o ar condicionado pingando dentro do quarto e com cheiro estranho, banheiro a torneira pingando e chão sujo."

"Very friendly "

"The staff was outstanding and very helpful. The photos and facilities were excellent. The location was wonderful and the food at the restaurant was the best we had in Manuas."