Very Disappointing Experience
I stayed at the hotel for 7 days and faced many issues during my stay. Initially, I had booked during the time of the war between Iran and Israel, and all flights were canceled. I tried to cancel the reservation and paid $16 to Expedia for full refund protection, but the hotel refused to refund the money.
Later, I rebooked for different dates, but the photos on the website were completely different from reality, especially the single rooms. When I spoke with the management, they told me to cancel the second booking and pay another deposit to deduct part of the amount, but I couldn’t do that due to personal reasons.
The first room I got had insects in the bathroom, so I asked to change it. They did, but the second room also had several problems:
The fridge wasn’t working
The hairdryer was just for decoration
The TV didn’t work
The window opened to a basement area where they washed towels, so I couldn’t open it
Also, there was no daily housekeeping unless requested, and I didn’t know that—I thought it would be automatic like in any normal hotel.
Breakfast was cold, not varied, and of very low quality.
As for the rooftop café, the prices were extremely high, and I felt it was a clear rip-off, especially since cafés outside the hotel were much cheaper.
Unfortunately, my overall experience was very disappointing, and I do not recommend this hotel at all.
