住宿景觀

阿姆斯特丹高級套房酒店的評價

5 out of 5
阿姆斯特丹高級套房酒店
Oudeschans 75, Amsterdam

評價

9.8

完美

10 分評分,優異;867 則評價中有 742 則" "
8 分評分,不錯;867 則評價中有 96 則" "
6 分評分,一般;867 則評價中有 21 則" "
4 分評分,欠佳;867 則評價中有 4 則" "
2 分評分,很差;867 則評價中有 4 則" "

9.8/10 

整潔度

9.8/10 

職員與服務

9.4/10 

設施服務

9.6/10 

住宿狀況

9.6/10 

環保程度

評價

10/10 優異

真實旅客

於 2019 年 1 月住了 2 晚
Lotte 於 2019年4月2日的回應
Dear guest, Thank you for this wonderful review. We are very happy to read you enjoyed your stay. We wish you a nice day and we hope to welcome you back soon. Thank you and with kind regards, Lotte Guest Relations

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
房間很大
酒店很小但房間很大,有煮食工具。職員態度親切,熱心幫助,我們提前到達放下行李,之後行李已直送上房間。早餐芝士種類豐富,
Lotte, Guest Relations 於 2017年5月5日的回應
Dear Mr. / Mrs. Thank you very much for your review about your stay in our hotel! We are happy to read that you loved the suite you stayed in and the breakfast service. Best regards, Lotte Guest Relations

10/10 優異

Lee

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
General Manager 於 2017年2月9日的回應
Dear Lee, Thank you so much for your review on Hotels.com. We really appreciate your feedback and we hope to welcome you back soon. Have a beautiful day! Lotte Guest Relations

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Unforgettable stay
Good location. Excellent service.

10/10 優異

Michael (North Haledon)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The suite we stayed in was huge with beautiful canal view!! Staff was excellent with attention to pleasing customers. Highly recommend!!
於 2024 年 4 月住了 3 晚
Lotte, Guest Relations 於 2024年4月29日的回應
Dear Michael,Thank you so much for staying with us and sharing your amazing experience! We are delighted to learn that you had a great time in our suite and especially enjoyed the canal view. We are so glad to hear that our staff gave you such great service and went the extra mile to make sure you were happy. Your recommendation means a great deal to us and we really appreciate it. We hope to see you again soon and look forward to another unforgettable stay! With kindest regards,Lotte, Guest Relations

6/10 一般

EMI

伴侶同遊
讚好:整潔度
不滿:職員與服務、設施服務和住宿狀況
ホテル専用のパーキングが無い。 ホテルでにレストランが無い。 ホテル専用の設備が少なく、 サービスも良くない。 治安は良い。
於 2024 年 4 月住了 2 晚
Lotte, Guest Relations 於 2024年4月26日的回應
Dear EMI,Thank you for taking the time to share your feedback with us. We appreciate your input and apologize for any inconvenience you experienced during your stay.We are happy to hear that you found our security measures to be satisfactory and appreciate your recognition in this regard.We understand that the absence of dedicated parking. As you have seen the hotel is situated in the residence area in Amsterdam, which is not suitable for a hotel parking. We have never placed any information regarding own hotel parking, but a Valet Parking only. When you traveling by car we advise to check the parking option before to make a booking. This is valid for restaurant information as well. On all bookings site is clearly mentioned that we serve breakfast only on property. There are plenty restaurants around the hotel area to dinner. Our team is always happy to make a dinner reservation for our guests. Once again, thank you for sharing your feedback and wishing you a lovely day. Warm regards,Lotte, Guest Relations

6/10 一般

Luong

伴侶同遊
讚好:整潔度和職員與服務
不滿:設施服務
For 3 days we did not have hot water and some period of time there were no water at all due to water spoiler was broken. Some staffs were excellent except there was one day we encouter a service guy at the breaksfast, who was rude toward us but not others.
於 2024 年 4 月住了 5 晚
Lotte, Guest Relations 於 2024年4月18日的回應
Dear Luong,Thank you so much your feedback. We really appriciate it.We sincerely apologize for the inconvenience you experienced during your stay with us. We understand the importance of consistent access to hot water and are deeply sorry for the disruption caused by the broken water spoiler. Your feedback regarding the service you received, particularly during breakfast, is concerning as we strive to provide a high standard service. Please be assured that we will address this issue with our team to ensure that all guests are treated with the utmost respect and courtesy at all times. We appreciate your patience and understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.Wishing you a lovely day!Lotte, Guest Relations

6/10 一般

Alberto

讚好:職員與服務
不滿:住宿狀況
Unfortunately the hotel had a problem about hot water for two days. It’s not possible in five stars to live in that condition!
於 2024 年 3 月住了 2 晚
Lotte, Guest Relations 於 2024年4月2日的回應
Dear Alberto,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay regarding the issue with hot water. Please rest assured that we take your concerns seriously and are actively working to rectify the situation to prevent any recurrence in the future. We deeply regret that we fell short of meeting your expectations in this regard.Your feedback serves as a valuable reminder for us to continually assess and improve our services to ensure that all guests enjoy a flawless stay. We appreciate your understanding and patience during this time.Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.Warm regards,Lotte, Guest Relations

10/10 優異

Mark Allen

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Impeccable service, location and room view. Wife and I were impressed and delighted. Thank you.
於 2024 年 3 月住了 6 晚
Lotte, Guest Relations 於 2024年4月1日的回應
Dear Mr. Allen,We are delighted to learn that you had such a wonderful experience with us, satisfied with our service, the location of teh hotel, and stunning room view. we will share your complimentas wth our staff. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another fantastic stay!With kind regards,Lotte, Guest Relations

10/10 優異

Judy (Los Gatos)

讚好:整潔度、職員與服務、設施服務和住宿狀況
It’s a cute quirky hotel with giant rooms and probably the friendliest and the most attentive staff members I’ve seen. I got a room upgrade and they even let me check in several hours early. A shoutout to the gentleman who helped me open my suitcase. Absolutely no hesitation to provide immediate assistance. The area is quiet and lovely. Breakfast was delicious. On the 2nd day, the young lady who waited my table remembered that I only ate a croissant from the bread basket gave me two croissants instead.
於 2024 年 3 月住了 2 晚
Lotte, Guest Relations 於 2024年3月30日的回應
Dear Judy,Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay at our cute and quirky hotel. It's wonderful to hear that you found our staff to be the friendliest and most attentive. We're delighted that you appreciated the room upgrade and our flexibility with early check-in.We're glad to hear that our team member was able to assist you with your suitcase promptly. We're pleased that it made a positive impression on you.It's fantastic to know that you found the area quiet and lovely, and that you enjoyed the delicious breakfast we offer. We're especially touched that our staff member remembered your preference from the previous day and went above and beyond to ensure you had a delightful breakfast experience.Thank you for choosing to stay with us, and we hope to welcome you back soon for another memorable stay!Kind regards,Lotte, Guest Relations

8/10 不錯

Scott

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wonderful staff. Quiet yet convenient location. Hotel is very nice but the room could use a makeover.
於 2024 年 3 月住了 6 晚
Lotte, Guest Relations 於 2024年3月20日的回應
Dear Scott,Thank you for your feedback! We're delighted to hear that you found our staff wonderful and enjoyed the quiet yet convenient location of our hotel. We will share your compliments with our staff.We appreciate your comment regarding the room, and we'll certainly take it into consideration as we continuously work to improve our accommodations. Our aim is to ensure that every aspect of your stay meets or exceeds your expectations, and we apologize if the room did not fully meet your needs on this occasion.Wishing you a lovely day and hope to see you staying with us soon.With kind regards,Lotte, Guest Relations

10/10 優異

David

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Excellent all around
於 2024 年 2 月住了 1 晚
Lotte, Guest Relations 於 2024年3月4日的回應
Dear David, Thank you very much for your great feedback.We are delighted to learn that you enjoyed your recent stay with us. We will share your compliments with our staff.Wishing you a lovely day and hope to see you staying with us soon.Kind regards,Lotte, Guest Relations

10/10 優異

Julie (warrington)

於 2023 年 12 月住了 1 晚
Lotte, Guest Relations 於 2024年1月30日的回應
Dear Julie,Thank you so much for your highest rated feedback.We are delighted to learn that you enjoyed your recent stay with us. We will share your beedback with our staff.Wishing you a lovely day!With kind regards,Lotte, Guest Relations

10/10 優異

helen

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This was our first trip to Amsterdam. We arrived early and the staff all welcomed us with open arms making sure we were comfortable and well taken care of. They suggested a wonderful restaurant for dinner and an evening cruise. Definitely the highlight of our trip and plan to stay again next time for sure!
於 2023 年 12 月住了 2 晚
Lotte, Guest Relations 於 2024年1月30日的回應
Dear Helen,Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that your first trip to Amsterdam was a memorable one, and we are delighted to have been a part of it.It warms our hearts to know that our staff played a role in making your stay enjoyable. We strive to create a welcoming atmosphere, and your kind words about our team are truly appreciated. We are pleased that you felt comfortable and well taken care of during your visit.It's fantastic to hear that the restaurant suggestion and the evening cruise were highlights of your trip. We take pride in recommending experiences that enhance our guests' stay, and we are glad that our suggestions resonated with you.We look forward to hosting you again on your next visit to Amsterdam. Your feedback motivates us to continue providing exceptional service, and we can't wait to welcome you back with open arms.Best regards,Lotte, Guest Relations

10/10 優異

richard

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Highly recommend!
Everyone was wonderful and the room was very comfortable. Highly recommend!
於 2023 年 12 月住了 3 晚
Lotte, Guest Relations 於 2024年1月30日的回應
Dear Richard,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our team to be wonderful and that you enjoyed a comfortable stay in your room. Your recommendation means a lot to us, and we truly appreciate your kind words. We look forward to welcoming you back in the future and providing you with another exceptional experience.Warm regards,Lotte, Guest Relations

10/10 優異

Susanne

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Totally fabulous
Had a fabulous break here. We were welcomed with a glass of champagne. Wonderful room 412. Super bathroom and toiletries . Felt so relaxing. Fresh flowers in sitting room . Wonderful views over canal. Breakfast was excellent . Friends met us for drinks at the bar. Will definitely be returning.
於 2023 年 10 月住了 1 晚
Lotte, Guest Relations 於 2023年10月16日的回應
Dear Susanne,Thank you for taking the time to share your wonderful experience at our hotel and amazing photografs you took. We are delighted to hear that you had a fabulous break with us and that you enjoyed all the aspects of your stay.Starting your visit with a glass of champagne is our way of making you feel special, and we're glad it set a positive tone for your stay. Room 412 is indeed a fantastic choice with its super bathroom, luxurious toiletries, and the relaxing ambiance you described. The fresh flowers in the sitting room add an extra touch of elegance to your stay, and we are thrilled to know that you appreciated the wonderful views over the canal from your room.It's great to hear that you found our breakfast excellent and that you had the opportunity to enjoy drinks at our bar with your friends. We look forward to your return and are excited to host you again in the future.Thank you for choosing our hotel, and please do not hesitate to reach out if you have any special requests for your next visit. We will be more than happy to assist in making your next stay even more memorable.Warm regards,Lotte, Guest Relations

10/10 優異

Sergei (Toronto)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
One of the nicest boutique hotel we ever stayed. Pictures do not do justice. The service is sublime, very thoughtful and supportive. You can't find a better location if you want to be in the midst of everything yet tucked in a quite island. Our suite was extremely spacious, beautifully furnished and had a little kitchenette. We liked the breakfast ad the bar, however the concierge team topped everything. Thank you the team. Simply a gem.
於 2023 年 9 月住了 4 晚
Lotte, Guest Relations 於 2023年9月18日的回應
Dear Sergei,Thank you for taking the time to share your wonderful experience at our boutique hotel. We are thrilled to read such a glowing review!It's fantastic to hear that you found our hotel to be one of the nicest you've ever stayed in, and we're delighted that the pictures didn't do justice to what you experienced. Providing sublime service is our top priority, and we're thrilled that you found our team to be thoughtful and supportive.Our location is indeed one of our standout features, offering the perfect blend of being in the midst of everything while still providing a tranquil island retreat. We're delighted that you enjoyed the spaciousness and the beautiful furnishings of your suite, as well as the convenience of the kitchenette.It's also wonderful to hear that you appreciated our breakfast and bar offerings, but the highest praise goes to our concierge team for topping everything. We'll be sure to pass on your gratitude to them; they take great pride in making every guest's stay special.Thank you once again for your kind words. We consider it a true privilege to have had the opportunity to host you, and we look forward to welcoming you back to our gem of a hotel in the future.Warm regards,Lotte, Guest Relations

10/10 優異

Suat

於 2023 年 9 月住了 2 晚
Lotte, Guest Relations 於 2023年10月4日的回應
Dear Suat,Thank you so much for your highest rated feedback.We are delighted to learn that you enjoyed your recent stay with us. We will share your compliments with our staff.Wishing you a lovely day and hope to see you staying with us soon.Kind regards,Lotte, Guets Relations

10/10 優異

Arthur

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 7 晚
Lotte, Guest Relations 於 2023年9月15日的回應
Dear Arthur,Thank you so much for your your highest rated feedback.We are delighted to learn that you satisfied with you recent stay with us. We will share your compliments with our team.Wishing you a lovely day and hope to see you staying with us soon.With kind regards, Lotte, Guets Relations

8/10 不錯

Cheryl

於 2023 年 8 月住了 2 晚
Lotte, Guest Relations 於 2023年8月29日的回應
Dear Cheryl,Thank you so much for your feedback.We are happy to learn that you satisfied with your recent stay with us. We will share your feedback with our staff.Wishing you a lovely day and hope to see you staying with us soon.With kind regards,Lotte, Guest Relations

10/10 優異

eduardo

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent!
Wonderful stay, perfect attention from all the staff, this hotel doesnt ask anything to the luxury chains of hotels. Perfect stay, thanks for everything!
於 2023 年 8 月住了 1 晚
Lotte, Guest Relations 於 2023年8月29日的回應
Dear Eduardo,Thank you so much for your amazing review.We are delighted to learn that you enjoyed your recent stay with us. Certainly, we will share your compliments with our staff.Wishing you a lovely day and hope to see your staying with us soon.With kind regdrs,Lotte, Guest Relations

10/10 優異

Gregory

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Don’t Walk, Run to this gem!!! Perfect!
This place was incredible. I regret not booking a longer term but definitely next time. I was upgraded to a suite overlooking a canal. Beautiful neighborhood, quiet and peaceful, but yet in walking distance to entertainment, food and drinks. SLA was a great recommendation for a healthy food option by the attendant who checked me in. I was able to make full use of my suite, which was very spacious and well designed.
於 2023 年 8 月住了 1 晚
Lotte, Guest Relations 於 2023年8月7日的回應
Dear Gregory,Thank you so much for sharing your wonderful experience with us and the photographs you took! We're thrilled to hear that you had an incredible stay at our property. It's fantastic to know that you enjoyed the upgrade to a suite with a canal view – there's something truly magical about waking up to such a picturesque setting.We're delighted that you found our location to be ideal, offering both tranquility and easy access to entertainment, dining, and drinks. It's great to hear that our team member's recommendation of SLA worked out well for you – we always strive to provide our guests with the best options for a memorable culinary experience.Your appreciation of the spaciousness and thoughtful design of the suite warms our hearts. We believe in creating a comfortable and inviting environment for our guests, and we're glad you were able to make the most of it during your stay.We can't wait to welcome you back next time, and we hope your next visit will be even longer so you can fully indulge in all that our property and the neighborhood have to offer. Thank you again for choosing us for your stay, and we look forward to hosting you again soon!With kind regards,Lotte, Guest Relations

10/10 優異

JIAHUA

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 7 月住了 3 晚
Lotte, Guest Relations 於 2023年8月22日的回應
Dear Jiahua,Thank you very much for your highest rated feedback.We are delighted to learn that you enjoyed your recent stay with us. We will share your compliments with our staff.Wishing you a lovely day and hope to see you staying with s soon.With kind regards,Lotte, Guest Relations

10/10 優異

maureen

於 2023 年 7 月住了 4 晚
Lotte, Guest Relations 於 2023年7月25日的回應
Dear Maureen,Thank you so much for your highest rated feedback.We are delighted to learn that you enjoyed your recent stay with us. We will share your beedback with our staff.Wishing you a lovely day!With kind regards,Lotte, Guest Relations

10/10 優異

Heidi

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Beautiful Boutique Hotel. Close to everything yet quiet and secluded with great canal views. Super friendly professional staff and wonderful concierge. We will stay again.
Lotte Guest Relations 於 2023年7月17日的回應
Dear Heidi,Thank you for your review! We are delighted to hear that you had a wonderful experience at our boutique hotel. Our central location allows for easy access to nearby attractions, while still providing a tranquil and secluded atmosphere with great canal views. We take pride in our friendly and professional staff, including our attentive concierge who is always ready to assist you. We are thrilled to know that you had such a positive stay and we look forward to welcoming you back again in the future.With kindest regards,Lotte, Guest Relations

10/10 優異

Brooke

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent Experience
We had an amazing stay at Luxury Suites Amsterdam. The location is wonderful. The staff couldn't be more helpful. The concierge in particular always made sure we had what we needed. It feels like a boutique hotel with first class service. Couldn't recommend the hotel more!!
於 2023 年 6 月住了 2 晚
Lotte Guest Relations 於 2023年7月14日的回應
Dear Brooke,Thank you for your feedback and wonerfull photograph you took from the suite window you stayed in! We are thrilled to hear that you had an excellent experience during your stay with us. Our team takes great pride in providing top-notch service to our guests, and it's delightful to know that the staff's helpfulness left a lasting impression on you. We aim to create a boutique hotel atmosphere with personalized attention, and we are glad to hear that you felt the first-class service throughout your stay. We appreciate your recommendation and hope to have the pleasure of welcoming you back in the future.With kind regards,Lotte, Guest Relations

10/10 優異

Kyle

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 1 晚
Lotte Guest Relations 於 2023年7月10日的回應
Dear Kyle,Thank you very much for highest rated feedback.We are delighted to learn that that you enjoyed your recent stay with us. We will share your feedback with our staff.Wishing you a lovely day and hope to see you staying with us soon.With kind regards,Lotte, Guest Relations

10/10 優異

David

家人同遊, 伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Best central hotel in Amsterdam
於 2023 年 6 月住了 2 晚
Lotte, Guest Relations 於 2023年6月16日的回應
Dear David,Thank you very much for your highest rated feedback.We are delighted to learn that you enjoyed your recent stay with us. We will share your feedback with our team.Wishing you a lovely day and hope to see you staying with us soon.With kind regards,Lotte, Guest Rellations

10/10 優異

David

於 2023 年 6 月住了 2 晚
Lotte, Guest Relations 於 2023年6月14日的回應
Dear David,Thank you so much for your feedback.We are delighted to learn that you satisfied with your recent stay with us. We will share your feedback with our team.Wishing you a lovely day and hope to see you staying with us soon.With kind regards,Lotte, Guest Relations

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent service and staff. Very clean and comfortable rooms. Quiet location within 15/20 min walk to most areas. Only disappointment was breakfast is 36 Euros per person. You can choose what you want from the menu, but it would have been nice to have less expensive options inside the hotel. Cafes are a short walk away, but not right outside the door.
於 2023 年 6 月住了 4 晚
Lotte, Guest Relations 於 2023年6月13日的回應
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that you enjoyed the excellent service provided by our staff and found our rooms to be clean and comfortable. Your satisfaction is our top priority, and we strive to ensure that every guest has a pleasant and memorable experience.We understand your disappointment regarding the pricing of our breakfast options. While we aim to provide a wide variety of choices to cater to different preferences, we also appreciate your suggestion for more affordable alternatives. We will definitely take this into consideration and evaluate the possibility of offering more budget-friendly options in the future. In the meantime, we apologize for any inconvenience this may have caused.We are glad to hear that our location suited your needs with its quiet surroundings and proximity to various areas of interest. Once again, we thank you for your valuable feedback. Your comments help us to continually improve our services and facilities. We truly appreciate your patronage and hope to have the pleasure of welcoming you back to our hotel in the future.Wishing you a lovely day!Lotte, Guest Relations

10/10 優異

Eric Arthur

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Such an amazing stay with Luxury Suites. The staff is friendly, attentive, knowledgeable and so exceptional. The location is perfect, right on the canal with a quiet street and tons of boats passing by to watch from your Juliet balcony. Away from all the busy tourists by the “dam” yet still walkable to all the good spots. Many of our dining options were an east 10-20 minute walk along with canals and charming streets. Super close local grocery stores to grab some essentials, and liquor stores to pick up a bottle of wine to enjoy with Dutch cheese while watching the canal boats pass by. We loved our stay and definitely will be back. Amsterdam and Luxury Suites are a magical place to vacation. So much to do, taste and see.
於 2023 年 5 月住了 8 晚
Lotte, Guest Relations 於 2023年6月10日的回應
Dear Eric Arthur,Thank you for choosing Luxury Suites for your recent stay and for taking the time to share your wonderful feedback. We are thrilled to hear that you had an amazing experience with us.Our dedicated staff takes great pride in providing friendly, attentive, and knowledgeable service to ensure that our guests feel exceptional. It is delightful to know that their efforts made a positive impact on your stay.We couldn't agree more about our perfect location right on the canal, offering a tranquil setting and a delightful view of passing boats from the Juliet balcony. Being away from the busy tourist areas, yet still within walking distance to all the popular attractions, is one of the many advantages of staying at our hotel.We are delighted that you found the nearby dining options easily accessible and enjoyable, with charming streets and canals adding to the overall experience. Having local grocery stores and liquor stores in close proximity is indeed convenient for our guests to meet their essential needs and indulge in a relaxing evening by the canal.It warms our hearts to know that you loved your stay and that you plan to return to our magical destination. We look forward to welcoming you back and providing another memorable experience filled with endless possibilities to explore, taste, and enjoy.Thank you once again for your kind words and recommendation. We truly appreciate your feedback and hope to have the pleasure of serving you again in the future.Warm regards,Lotte, Guest Relations

10/10 優異

Peter

伴侶同遊
讚好:職員與服務和住宿狀況
Terrific location. Quiet street but close to everything. Welcoming staff, great service.
於 2023 年 6 月住了 1 晚
Lotte, Guest Relations 於 2023年6月11日的回應
Dear Peter,Thank you very much for your great review.We are delighted to learn that you enjoyed your recent stay with us, the quite location of the hotel. We will share your compliments with our staff.Wishing you a lovely day and hope to see you staying with us soon.With kind regards,Lotte, Guest Relations

10/10 優異

hind

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great stay
Arrived early checked in with Emma and thomas. My husband and I stayed for three nights in the hotel. It was one of our best hotel experiences in Europe mainly due to the staff special thanks to Thomas, Emma, and Serine who made our stay and Amsterdam visit. Amazing. We had royal Suites, which is very spacious well-kept, luxurious with Canal view. I love the bathroom specially, due to the layout. bed was super comfortable and rooms were soundproof Location is superior in the Center you are close to everywhere. It is five minutes walk to two different metro stations plus plenty of dining options and grocery shops. The best that you have the hop on hop off station just behind the hotel which is 2 minutes walk. Breakfast makes you feel royale in your castle with very nice holland traditional style dishes as the breakfast welcome set, and innovative high quality a la carte menu and very high standards personalized service. The only side needs improvement i wish they have smart tvs activated with streaming apps like Netflix That shall made it much more home. The split ac was great but we are in june and the weather was awosome cant guarantee it shall be the same through the summer. Checkout with peter who was so nice too and used the hotel transport to the airport which was very comfortable Will defiantly go back again
Breakfast
View
Royal suite
Royal suite
於 2023 年 6 月住了 3 晚
Lotte, Guest Relations 於 2023年6月9日的回應
Dear Hind,Thank you for taking the time to share your wonderful experience at our hotel. We are thrilled to hear that your stay with us was one of your best hotel experiences in Europe, and we appreciate your kind words about our staff, especially Thomas, Emma, and Serine. We will make sure to pass along your compliments to them.We are delighted that you enjoyed your stay in our Royal Suites and found them spacious, well-kept, and luxurious, with a beautiful canal view. It's great to know that you loved the layout of the bathroom and found the bed super comfortable. We take pride in providing a soundproof environment to ensure a peaceful stay for our guests.We are glad that our central location was convenient for you, with easy access to metro stations, dining options, grocery shops, and the hop-on-hop-off station. It's fantastic to hear that our breakfast made you feel like royalty, with traditional Dutch dishes and an innovative high-quality à la carte menu. We strive to provide personalized service and maintain high standards to enhance our guests' experience.We appreciate your feedback regarding the smart TVs and streaming apps like Netflix. While we currently do not have smart TVs with streaming apps activated, we will certainly take your suggestion into consideration for future improvements. Thank you for bringing it to our attention.We are pleased to know that the air conditioning met your expectations during your stay. While we cannot guarantee the weather throughout the summer, we do our best to provide a comfortable environment for our guests.It's wonderful to hear that Peter provided a nice checkout experience, and our hotel transport to the airport was comfortable for you. We are delighted to learn that you had such a positive experience overall and that you are considering returning to our hotel. We look forward to welcoming you back and providing you with another fantastic stay.With kindest regards,Lotte, Guest Relations

10/10 優異

Nooshin (Laguna Woods)

於 2023 年 6 月住了 2 晚
Lotte, Guest Relations 於 2023年6月25日的回應
Dear Nooshin,Thank you very much for your highest rated feedback.We are delighted to learn that you enjoyed your recent stay with us. We will share your feedback with our team.Wishing you a lovely day and hope to see you staying with us soon.With kind regards,Lotte, Guest Rellations

10/10 優異

Pierre (Plantation)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very Personalized Attention! Small Hotel BUT Big Service and Friendliness is Amazing!! Incredible Team 11 out of 10
於 2023 年 5 月住了 3 晚
Lotte, Guest Relations 於 2023年6月4日的回應
Dear Pierre,Thank you very much for your amazing review.We are delighted to learn than you enjoyed your recent stay with us and our services. We will share your compliments with our team.Wishing you a lovely day and hope to see you staying with us soon.With kindest regards,Lotte, Guest Relations

10/10 優異

Gary

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
One of the nicest Boutique Hotels we have stayed in the Breakfast was perhaps the best we have ever had.
於 2023 年 5 月住了 1 晚
Lotte, Guest Relations 於 2023年5月27日的回應
Dear Gary,Thank you so much for your amazing review.We are delighted to learn that you enjoyed your recent stay with us and our a-la-cart breakfast. We will share your compliments with our team.Wishing you a lovely day and hope to see you staying with us in the future.With kindest regards,Lotte, Guest Relations

10/10 優異

Kelly Ann

讚好:職員與服務和住宿狀況
不滿:整潔度
The hotel was amazing. Giuseppe was incredible as were the rest of the staff. Everything in the room was clean and had everything we needed and more. The city itself is dirty, lots of garbage everywhere but that has nothing to do with the hotel itself. Its on a cute little canal and we had a nice little patio out back. Excellent service within the hotel. Very attentive staff which was nice for this spiiled American.
於 2023 年 5 月住了 1 晚
Lotte Guest Relations 於 2023年5月15日的回應
Dear Kelly Ann,Thank you so much for your great review and the time you took therefor.We are happy to read that you enjoyed your recent stay with us, the suite you stayed in with a little patio. We will share your compliments with our team and especially with Giuseppe.Wishing you a lovely day and hope to see you staying with us in the future.With best regards,Lotte, Guest Relations.

10/10 優異

Brent

伴侶同遊
讚好:職員與服務、設施服務和住宿狀況
I give this property a 10 out of 10. The rooms are large, the property is clean and centrally located. Far and away the best part about this property was the amazing customer service that we received. Every single employee was kind, polite and professional and went out of their way to help us in every imaginable way. I have travelled fairly extensively and I do not believe that I have ever received better customer service.
於 2023 年 5 月住了 3 晚
Lotte Guest Relations 於 2023年5月12日的回應
Dear Brent,Thank you so much for your amazing review.We are delighted to learn that you enjoyed your recent stay with us, the room you stayed in, cleanliness, location of the hotel and our customer service. We will share your compliments with our staff.Wishing you a lovely day and hope to see you staying with us soon. With kindest regards,Lotte, Guest Relations

10/10 優異

Rachel

家人同遊, 多人同遊
讚好:整潔度、職員與服務和住宿狀況
I have stayed at several hotels throughout Amsterdam and Luxury suites has now become my favorite! The staff is incredible, friendly and accommodating. Kuba was exceptionally wonderful and an absolute delight to see everyday throughout my five night stay. I highly recommend luxury suites to anyone traveling to Amsterdam and I will book there again. I highly recommend a suite overlooking the canal, it is beautiful!
於 2023 年 5 月住了 5 晚
Lotte Guest Relations 於 2023年5月8日的回應
Dear Mrs. Davis,Thank you so much for your amazing review.We are delighted to learn that you enjoyed your recent stay with us, the suite you stayed in with a stunning canal view. Certainly, we will share your compliments with our team and especially with Kuba.wishing youa lovely day and hope to see you staying with us soon.With kindest regards,Lotte, Guest Relations

10/10 優異

Larry (Greenville)

家人同遊
讚好:整潔度、設施服務和住宿狀況
Nice room and very helpful staff.
於 2023 年 4 月住了 5 晚
Lotte, Guest Relations 於 2023年4月30日的回應
Dear Larry,Thank you so much for your great feedback.We are happy to learn that you enjoyed your recent stay with us and the room you stayed in. We will share your compliments with our staff.Wising you a lovely day and hope to see you staying with us soon.With kind regards,Lotte, Guest Relations

10/10 優異

Leila (Corona)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff were very responsive to client needs
於 2023 年 4 月住了 4 晚
Lotte, Guest Relations 於 2023年4月23日的回應
Dear Leila,Thank you so much for your amazing review.We are delighted to learn that you enjoyed your recent stay with us. We will share your compliments with our team.Wishing you a lovely day and hope to see you staying with us soon.With kindest regards,Lotte, Guets Relations

10/10 優異

Jeannine (Airdrie)

多人同遊
讚好:整潔度、職員與服務和住宿狀況
Fabulous place, outstanding service, friendly staff, best hotel ever
於 2023 年 4 月住了 5 晚
Lotte Guest Relations 於 2023年4月21日的回應
Dear Jeannine,Thank you so much for your amazing review.We are trilled to learn that you enjojed your stay with us and our services. We will share your compliments with our team.Wishing you a lovely day and hope to see you staying with us soon.With kindest regards,Lotte, Guest Relations.

10/10 優異

Salfaraz

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great service from friendly staff and spacious rooms.
於 2023 年 4 月住了 4 晚
Lotte Guest Relations 於 2023年4月21日的回應
Dear Salfaraz,Thank you so much for your great review.We are delighted to learn that you enjojed your stay with us. We will share your compliments with our team.Wishing you a lovely day and hope to see you staying with us soon.With kindest regards,Lotte, Guest Relations.

10/10 優異

Kate

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Brilliant Suites, Excellent Service
I highly recommend Luxury Suites, the staff were incredibly helpful, friendly and hospitable. The Suite was huge, helped by the free upgrade offered. It was super clean and comfy with an excellent standard of decoration too. Breakfast was delicious and plentiful. I would return in a heartbeat.
Bruschetta breakfast, very tasty
View from our room
View from our room
於 2023 年 3 月住了 3 晚

10/10 優異

Shilangi

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The experience here was excellent. From the welcoming staff, to the quality of our suite, I can highly recommend staying here. As well, their a la carte breakfast is phenomenal! A
於 2023 年 2 月住了 2 晚
Lotte, Guest Relations 於 2023年2月25日的回應
Dear Shilangi,Thank you so much for your amazing review.we are trully delighted that you enjoyed your recent stay with us, the suite you stayed in and our a la cart breakfast. We will share your compliments with our colleagues.Wishing you a lovely weekend and hope to see you staying with us soon.With kindest regards,Lotte, Guest Relations

10/10 優異

Helene

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 2 月住了 1 晚
Lotte Guest Relations 於 2023年2月22日的回應
Dear Helene, Thank you so much for your highest rated feedback.We are delighted to learn that you enjoyed your recent stay with us. We will share your post-stay review with our colleagues.Wishing you a lovely day and hope to see you staying with us soon.With kindest regards,Lotte, Guest Relations

10/10 優異

Travis

10/10 優異

Marco L

於 2022 年 12 月住了 4 晚
Lotte Guest Relations 於 2022年12月30日的回應
Dear Marco L,Thank you very much for your high rated feedback.We are happy to learn that you enjoyed your recent stay with us. We will share your compliments with our colleagues. Wishing you a very Happy New Year and hope to see you staying with us soon.With kindest regards,Lotte, Guest Relations

10/10 優異

Robyn

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Friendly, informative, knowledgeable staff, They made our trip great.
於 2022 年 11 月住了 4 晚
Lotte, Guest Relations 於 2022年12月7日的回應
Dear Robyn,Thank you very much for your wonderfull review.We are delighted to learn that you had a great vacation and enjoyed your recent stay with us. We will share your compliments with our staff.Wishing you a lovely day and hope to see you staying with us soon.With kindest regards,Lotte, Guest Relations

10/10 優異

nadira