建筑设计

关于Sonder公园房的点评

3 out of 5
Sonder公园房
53 Vossiusstraat, Amsterdam, North Holland

点评

8.0

很好

10 分 - 超赞。120 条好评,共有 278 条点评" "
8 分 - 还可以。76 条好评,共有 278 条点评" "
6 分 - 一般。44 条好评,共有 278 条点评" "
4 分 - 很差。22 条好评,共有 278 条点评" "
2 分 - 糟糕。16 条好评,共有 278 条点评" "

8.2/10

清洁度

8.8/10

员工和服务

7.8/10

服务设施

7.8/10

住宿条件和设施

8.4/10

环保

点评

8/10 还可以

Emily

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent
2024 年 5 月入住 4 晚

8/10 还可以

Geneviève

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Ar
2024 年 5 月入住 7 晚

10/10 超赞

Caroline

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything
2024 年 5 月入住 3 晚

6/10 一般

Nicole

与配偶出行
满意:员工和服务
The online photos were misleading. We booked a double room but got a small, basement room not shown on the website. The room needed maintenance, with chipped flooring and loose skirting boards. The walls were poorly painted. When you used the shower it leaked all over the floor meaning we had to use a lot of towels. It came with a short shower curtain rather than a screen, which is just unhygienic. The bed was comfortable but dipped in the middle, making it hard to sleep on one side. It was also inconveniently placed against the window. They don’t clean the rooms daily, you have to request this through the app, which appeared as ‘not an option’ for our hotel. It felt a bit awkward having to ask for this at the desk so we didn’t request it during the stay. The hotel's common areas like the lounge, workspace, and garden were nice, but the rooms didn't meet the same standard. Other rooms might be better. Overall the location is really good, but I’d say this is the lowest standard I would accept from a hotel.
2024 年 5 月入住 5 晚
Sonder 于 2024年05月15日 的回复
Hi Nicole, your feedback is appreciated. We're sorry your space fell short of expectations. Our team is always looking to improve, and we're sorry for the maintenance issues you experienced. We don't offer daily cleanings at this location. This ensures you can enjoy an uninterrupted and environmentally sustainable stay. We’re sorry if this was different than what you expected, and we’ll have our team review the listing details. Your feedback means a lot to us as it helps us continuously improve our hospitality standards.

10/10 超赞

Sarah

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel was very close to the main museums in Amsterdam and still close enough to walk to the central parts of the city. The room was clean and comfortable and front desk very helpful. I would definitely stay again.
2024 年 5 月入住 2 晚

8/10 还可以

Gregory

满意:清洁度、员工和服务、住宿条件和设施
Great staff. Room maintenance needs focus. Electrical plus safe needs to be secured to the shelf
2024 年 5 月入住 3 晚

4/10 很差

Jess

团体旅客
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
There were two good things about this hotel - its position in being close to good shopping and the museums, and the staff on the front desk. Julianna on reception was supremely helpful, full of local information and happy to explain how to use local transport etc. The room itself was pretty awful. Below ground floor level with one small window looking at a scruffy brick wall and a pipe from an extractor fan sending fish smells into the room. The room was dark, noisy from other guests, looked in dire need of some maintenance (hooks hanging off walls, soap/shampoo dispenser falling off the wall, handle on the toilet brush broken off, scuff marks all over the walls, TV not working, shower bracket not fitted to wall properly, holes filled in badly etc etc). I know its hard to clean rooms that are poorly maintained but the big hair sitting on the bath towel was not the welcome I wanted. The hotel didn't stock any alcohol, soft drinks and or ice despite having a bar. They have free coffee and tea (as long as its Earl Grey or a couple of herbal ones). I was hugely disappointed in this hotel, wouldn't recommend it and wouldn't stay here again.
2024 年 5 月入住 3 晚
Sonder 于 2024年05月14日 的回复
Thank you for taking the time to share your feedback with us, Jess. We're delighted you enjoyed our prime location and that Julianna provided you with exceptional service during your stay. However, we're deeply sorry to learn that your experience with the room fell short of expectations. Please accept our sincere apologies for the issues you encountered, including the maintenance and cleanliness concerns. Your feedback is invaluable to us, and we will address these matters with our team to ensure improvements are made promptly. It's our hope to have the opportunity to welcome you back in the future and provide you with the seamless experience you deserve.

4/10 很差

Wayne

不满意:住宿条件和设施
Location is good. Room was pretty bad. Comedically small. Could barely move once the suitcase was open. Clean and fine, but everything in it very basic. Expected better given price and previous experience with Sonder. The picture is different (and far more modern) from the actual room.
2024 年 5 月入住 2 晚

10/10 超赞

Delphine

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 2 晚

10/10 超赞

David

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My only suggestion would be to ask for a room above ground. The lower (basement rooms) are very cold in the spring. Otherwise, this was a fantastic experience. The rooms are spacious and well thought out. Toilet and shower are separate, shower room has heated floors.
2024 年 4 月入住 3 晚

10/10 超赞

Allen

满意:清洁度、员工和服务、住宿条件和设施
Beautiful property. Juliana was very sweet and helpful.
2024 年 4 月入住 1 晚

2/10 糟糕

Robina

2024 年 4 月入住 4 晚

10/10 超赞

Amy

满意:清洁度、员工和服务、服务设施
We booked the twin single room for 3 nights. The room was fine for a short stay and if you travelled light (two pack backs) otherwise you will struggle for space. Overall, would recommend. Location is great, hotel is clean and staff were friendly.
2024 年 4 月入住 3 晚

10/10 超赞

Michael,Raleigh

与家人出行
满意:清洁度、员工和服务、服务设施
Everything was excellent but shower head should be replaced.
2024 年 4 月入住 4 晚

6/10 一般

Patrizia

与配偶出行
The hotel is ok, we had a 3-nights long stay. Our room was very small for a double bed but with all the needed comfort (private bathroom, safe, courtesy set) and daily cleaning is at extra expense. The worst was that our room had a terrible smell of sewer everyday when we came back before dinner and then disappeared after dinner… They provide a free luggage drop off that is very useful. Common rooms are nice and clean. Location is perfect for walking tours (city center is at 20-30 min walking). Overall stay was ok but a little expensive with respect to the quality.
Sonder 于 2024年04月17日 的回复
Thank you for sharing your feedback, Patrizia. We're glad you found the room adequately equipped. However, we apologize for the inconvenience caused by the smell in your room, and we appreciate your patience and understanding as we work to address this issue. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 超赞

Bethel

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 6 晚

8/10 还可以

Judith

与家人出行
满意:员工和服务,清洁度
不满意:住宿条件和设施,服务设施
Excellent customer service, complimentary quality coffee in lobby jowever our deluxe room on top floor had obvious water damage (peeling paint) and sink other end of room from toilet which was very inconvenient. Only one very small mirror and most importantly elevator not working needing to be re-set numerous times making leaving and returning throughout trip challenging.
2024 年 4 月入住 3 晚

8/10 还可以

Pui shan

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff are friendly.
2024 年 4 月入住 3 晚

10/10 超赞

Geneviève

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Vraiment bien!
2024 年 4 月入住 4 晚

4/10 很差

Julia

商务旅客
不满意:住宿条件和设施,服务设施
Ich hatte ein Einzelzimmer gebucht, was ich bekam glich mehr einer Abstellkammer. Das Zimmer zwar einigermaßen sauber, aber an allen Ecken renovierunsbedürftig. Da das Schloss meiner Tür nicht funktionierte, wechselte ich nach einer Nacht das Zimmer. Dieses war zwar vom renovierungszustand besser, jedoch befand sich auf der Schwelle zum Bad jede Menge Baustaub und auch auf dem Föhn sammelte sich Staub. Leider konnte man in dem Dachzimmer Werder die Klimaanlage einschalten, noch das Fenster öffnen, sodass es, obwohl es er Mitte April war, unangenehm warm wurde. Allgemein für den Preis von über 400€ für 3 Nächte enttäuschen und nicht das, was ich sonst bisher von sonder gewohnt war
2024 年 4 月入住 3 晚
Sonder 于 2024年04月10日 的回复
Hi Julia, your honest feedback is appreciated. We're sorry your recent visit was disappointing. We are renovating this property, and we're sorry for the dust. Please accept our apologies for the issues you had with the spaces and access. Should you decide to give us another chance, we'd love to host you in one of our spacious apartments next time.

8/10 还可以

Mary Beth

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚

10/10 超赞

Sebastian

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Todo perfecto
2024 年 4 月入住 2 晚

10/10 超赞

Jane

与家人出行
elpful. Would make coffee for us anytime. The space was quiet and peaceful . Beds good and amenities plentiful. Right next to the beautiful Vondelpark. Highly recommend!
2024 年 3 月入住 4 晚

2/10 糟糕

Rasmus

2024 年 3 月入住 3 晚

6/10 一般

Daniel,GJERSTAD

满意:员工和服务
It was ok. The bathroom and WC was in different rooms. No sink in WC. Size of double room was very small. Bed wasnt good at all.
2024 年 3 月入住 3 晚
Sonder 于 2024年04月2日 的回复
Hi Daniel, your feedback is important to us. We're sorry your space and visit was disappointing. Should you decide to give us another chance, we'd love to host you in a larger space next time.

10/10 超赞

Mary

满意:清洁度、员工和服务、住宿条件和设施

10/10 超赞

Amy

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff at Sonder house are SO kind and HELPFUL. whether they are making you a complimentary coffee , researching the nearest place I can buy something specific , giving directions , and even putting me to bed and looking after me after a bad experience. The location is so convenient. Beds are comfy and shower wonderful.. all clean, quiet and homely. Nice for work or leisure. I can't thank the desk girls enough !
2024 年 3 月入住 4 晚

10/10 超赞

Martin

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Es war ein tolles Hotel in einer klasse Gegend. Sehr ruhig und gute ÖV Anbindung. Freundliches Personal.
2024 年 2 月入住 4 晚

4/10 很差

Boris

与家人出行
满意:员工和服务
不满意:住宿条件和设施,清洁度
Room is very small, no refrigerator. No cleaning service. You need to pay extra for the service rust in the bathroom. check in time 4:00 if you want to get earlier $10 for each hour whatever you want stuff is friendly and creamer in the room I don't think so ever was using this room I don't think so it's ever cleaned before somebody will get into the room the coffee maker was so dirty. Need to wash yourself and stay on your knee to take a shower. Location is good.
2024 年 2 月入住 2 晚
Sonder 于 2024年02月28日 的回复
Thank you for sharing your feedback with us, Boris. We're sorry about the challenges you encountered during your stay. It saddens us that your space fell short of expectations. We operate both hotels and apartments, which may include different features like having a kitchen in your space. We offer guests the ability to book housekeeping services on demand for a nominal fee. This ensures guests can enjoy an uninterrupted and sustainable stay. Had we known your room wasn't up to our cleanliness standards, we would've been happy to re-clean the space. You can always reach us through our app, call, text, or email 24/7 for help. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 还可以

Naseem

2024 年 2 月入住 2 晚
Sonder 于 2024年02月27日 的回复
Hi Naseem, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

8/10 还可以

Serhat Emre

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 3 晚
Sonder 于 2024年02月27日 的回复
Hi Serhat, we appreciate you staying with us and leaving a review. We’re glad you enjoyed your time with us, and we hope you’ll consider us again for your future travels.

6/10 一般

Maureen Frances

与配偶出行
Friendly helpful staff. Secure location. Ideal spot from which to explore. Room tired and in need of updating. Clean and comfortable.
2024 年 2 月入住 4 晚
Sonder 于 2024年02月22日 的回复
Hi Maureen, thanks for staying with us and providing a review. We're thrilled that you enjoyed our friendly staff and great location. However, we're sorry your space was underwhelming. Your feedback is valuable to us, and we will take it into consideration as we strive to enhance our accommodations for future guests. We hope to see you again soon at another one of our 40+ locations worldwide.

10/10 超赞

Toby

2024 年 1 月入住 2 晚

10/10 超赞

Egemen

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Baya güzeldi otel ve konaklamamız. Fiyata göre bulabileceğiniz en güzel oteldi.
2024 年 1 月入住 3 晚

6/10 一般

真实旅客

不满意:员工和服务,清洁度
Pictures are total scams!
The rooms were nothing like the pictures presented on the website. Smaller and very dirty room. The location was great but everything else was just okay or bad..
2024 年 1 月入住 3 晚
Sonder 于 2024年02月1日 的回复
Your feedback is important to us. We're sorry your room fell short of expectations. We have multiple spaces at this property, each designed to give you a beautiful place to stay — while our style is consistent, the view, layout, and design may vary. Cleanliness is one of our top priorities, but we're sorry for the disappointment here. We'll review our procedures with our team to ensure a higher standard is met. Should you decide to give us another chance, we'd love to make it up to you.

4/10 很差

真实旅客

满意:员工和服务
不满意:清洁度
NOT ACCEPTABLE
Clean room & linen. Shower room old, tatty, smelly but as cleaned as well as possible by staff. Basin tap leaked. Shower had to be used at low flow otherwise it ran into dry area. Damage to bottom of door into main room and grouting at bottom of tiles & wall covering due to persistent flooding. Whilst accepting the outside weather was cold, our room remained unacceptably cold despite asking reception for help in providing more heat on three occasions. We got an additional duvet which was helpful but not adequate The reception, lounge areas were beautiful and warm. The staff was professional and friendly.
2024 年 1 月入住 7 晚
Sonder 于 2024年01月19日 的回复
We appreciate your detailed feedback. We apologize for the multiple issues you encountered with the bathroom, and temperature in your room. This definitely falls short of our expectations. Your comments are valuable, and we're addressing these concerns to ensure a better experience. We hope to have the opportunity to provide you with a more seamless stay in the future.

10/10 超赞

Brenda

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
If you are looking for a simple hotel stay while you spend majority of your time exploring the city, this is the perfect one! It is cozy and extremely walkable to main scenes of the city. My partner and I enjoyed 5 nights here 👍
2024 年 1 月入住 5 晚
Sonder 于 2024年01月22日 的回复
Hi Brenda, thank you for your kind words. We hope to host you again soon at any of our locations.

10/10 超赞

Erik

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The Sonder is located in the Museum Quarter, 8 minutes walk from Leidse Plein and about 25 minutes from de Dam and the Canal Ring. The rooms are quite small but functional and clean. Nespresso coffee maker with coffee pods and tea in the room. There is paid parking in front of the hotel at E6.50 per hour. Parking is free from midnight until 9 am. There is a nice lounge with fireplace and a coffee bar. Hotel staff is friendly and knowledgeable. Overall a great stay!
2023 年 12 月入住 2 晚

10/10 超赞

John

满意:清洁度、员工和服务、住宿条件和设施
Kat was great, she greeted me and made outstanding coffee on several days of my stay. Her and Anka both gave great advice on places to eat, castles and things to see, as well as how to mail intl post cards. Excellent stay and great staff!
Sonder 于 2023年12月29日 的回复
Hi John, thank you for staying with us and leaving a review. We’re thrilled to hear about your experience. We hope to host you again soon at one of our many locations around the globe.

10/10 超赞

Kirklan

2023 年 12 月入住 3 晚
Sonder 于 2023年12月29日 的回复
Hi Kirklan, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

8/10 还可以

Miguel

The hotel has a strange check in policy, where you need to complete the check in beforehand and cannot simply walk into the lobby. An access code will be provided which you will need to use in order to get into the lobby itself, they will not help you if they see you struggle with the code unless you use the ring camera and wait. There is no housekeeping unless you pay a 30 euro fee, so keep clean unless you want to pay. The only large trashcan is in the hotek entrance, so to throw food items away you must go downstairs. Staff was generally friendly, but not as courteous as in other hotels I've been to, felt more casual and the hotel gave more of a "help yourself" vibe. My room was alright, bed was very comfortable, view was nice, room wasn't very large though. The bathroom was split in two, so you had to walk around the room from the toilet to the sink, which was strange but not awful considering it's an old building. They held my bags for a few hours after check out since my train left 5 hours after check out, which was very helpful. I do not recommend this hotel for people with moving disabilities, the entrance does not have a ramp.
2023 年 12 月入住 4 晚

10/10 超赞

Julian

2023 年 11 月入住 3 晚
Sonder 于 2023年12月29日 的回复
Hi Julian, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

10/10 超赞

Mark

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 3 晚

10/10 超赞

Ibonne

2023 年 11 月入住 3 晚

6/10 一般

Lukas

满意:员工和服务
Die Unterkunft hat einen modernen und stilvoll eingerichteten Empfang. Der Zugang ist über einen persönlichen Code jederzeit möglich. Alternativ kann auch geklingelt werden. Die Zimmer sind entsprechend eines Stadthotels sehr klein. Ärgerlich ist, dass das Hotel offenbar mit standardisierten Bildern arbeitet, im Internet, wie auch in der eigenen App. Die Bilder der Allgemeinbereiche und Zimmer entspricht daher nicht dem expliziten Hotel. An manchen Stellen war die Einrichtung schon etwas in die Tage gekommen und die Steuerung der Lüftung war nicht wirklich nachvollziehbar. Die Zimmer waren teilweise sehr hellhörig.
2023 年 11 月入住 3 晚

4/10 很差

Anette

2023 年 11 月入住 5 晚
Sonder 于 2023年11月14日 的回复
Hi Anette, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

8/10 还可以

真实旅客

满意:清洁度、员工和服务、客房舒适度
Good stay at Sonder Park House
Good stay at Sonder Park House in Amsterdam. The location was great. The staff was very friendly and the complementary coffee bar was a delight each morning. The only thing we did not like were the very scratchy and stiff towels and there were no wash cloths. Also, we were not able to control our thermostat and it got hot in our room at night.
2023 年 11 月入住 5 晚

4/10 很差

Ivan

满意:员工和服务
不满意:住宿条件和设施
S
2023 年 11 月入住 3 晚

6/10 一般

Noah

满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
2023 年 10 月入住 1 晚
Sonder 于 2023年11月9日 的回复
Hi Noah, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

2/10 糟糕

Christian

2023 年 10 月入住 3 晚
Sonder 于 2023年11月9日 的回复
Hi Christian, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.