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安娜堡 23 號高速公路凱藝套房酒店的評價

2.5 out of 5
安娜堡 23 號高速公路凱藝套房酒店
2376 Carpenter Rd., Ann Arbor, MI

評價

5.2
10 分評分，優異；1004 則評價中有 102 則" "
8 分評分，不錯；1004 則評價中有 201 則" "
6 分評分，一般；1004 則評價中有 196 則" "
4 分評分，欠佳；1004 則評價中有 189 則" "
2 分評分，很差；1004 則評價中有 316 則" "

5.8/10 

整潔度

6.0/10 

職員與服務

4.6/10 

設施服務

5.2/10 

住宿狀況

4.4/10 

環保程度

評價

10/10 優異

Guanhua

讚好：職員與服務、住宿狀況和客房舒適度
於 2018 年 11 月住了 4 晚

2/10 很差

Chiayu

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Throughout our stay, the facility just didn't felt being tended to at all - e.g. when we arrived no one was at the front desk. We had to wait for ~20 mins until I found the guy sitting outside in his personal car on his phone. Same thing when we checked out. The public areas were very dim, one of the vending matching room water had leaked through the roof and was pooling on the floor. The room was very dusty and must had pet before as it triggered minor allergy reaction in my kid. I also have to complain about the breakfast - the hotel advertises "hot" breakfast but when we got there all we got was a few plain bagels, and cold waffles, some cereal, some juice and a urn of coffee. Again, no staff was tending the "breakfast bar". It's barer than the most bare continental breakfast I have seen before. I have photos to back up all my descriptions above. All in all, I think the owner of this hotel put no heart/effort into the service they offer. I felt scammed for the $100 a night I paid. Really bad experience.
於 2024 年 4 月住了 1 晚

2/10 很差

Hannah

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Gave us the wrong room and said they "overbooked the hotel". Entire room was dirty. There was food on the floor and a bra under wire under the bed. Door could barely open. No extra toilet paper and barely any on the roll. Closet door was busted down. Wet washcloths on multiple surfaces when we got into the room. Found a roach climbing up the wall and nightstand. Disgusting place and I will never be coming back.

2/10 很差

Diane

於 2024 年 3 月住了 1 晚

4/10 欠佳

Jean

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The property smelled smoke while it was not supposed to. The room was not very clean around the bed. No deep cleaning had been done for a while based on what I saw around the bed.
於 2024 年 3 月住了 1 晚

2/10 很差

Wendy

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 4 晚

2/10 很差

Kristin

於 2024 年 2 月住了 2 晚

2/10 很差

Amanda

不滿：整潔度和住宿狀況
Workers where sleeping on their shift this past weekend he literally slept through breakfast and we had to go to McDonald’s to eat after they promised us breakfast.
於 2024 年 2 月住了 2 晚

2/10 很差

Erin

家人同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
Would never stay here again. In addition to being very outdated and full of cosmetic issues, there is no hot breakfast unless you count warming up a waffle in the microwave. The bananas were rotten. Our tv remote was missing a battery, our bedside lamp was missing a bulb, the do not disturb sign was printed on paper in black and white, bathroom lamp was missing cover and other one didn't work. I could go on. Very disappointed.
於 2024 年 2 月住了 1 晚

2/10 很差

Kayla

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚

4/10 欠佳

Elizabeth

伴侶同遊
不滿：住宿狀況
Entry ceiling was leaking. Called hotel ahead to check on pool and hot tub hours before booking. Booked and arrived same day and no hot tub or pool working (pipe broke a week ago). No toilet paper in room (remedied quickly). No paper towels or soap in first floor public bathroom. Bed was fine. TV was small. Lighter found by bed floor in nonsmoking room (not removed by cleaning staff??) Location was convenient for our event and for restaurants. Felt safe. Room was otherwise clean. Breakfast was very meager (coffee, cereal, danish individualky wrapped, bagels—- no milk or cream cheese or butter)
於 2024 年 1 月住了 1 晚

6/10 一般

Paul

多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Our room was dirty, hair in the tub and very rundown.
於 2024 年 1 月住了 1 晚

2/10 很差

真實旅客

不滿：職員與服務、住宿狀況和客房舒適度
Terrible Hotel
於 2024 年 1 月住了 2 晚

4/10 欠佳

Merilee

多人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Water poured from ceiling above toilet. No towels or toilet paper in room. TV and fridge didn't work. Microwave was filthy. Pool and hot tub closed for winter but was not disclosed. Parking lot unplowed and super icy.
於 2024 年 1 月住了 1 晚

4/10 欠佳

James

商務旅客
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
20 more dollars and stay at a better place
Places just dated old and stinks carpet was filthy mirrors were filthy cracked sink
於 2024 年 1 月住了 1 晚

2/10 很差

VALERIE (Saginaw)

不滿：整潔度、職員與服務、設施服務和住宿狀況
There was duct tape across the door on the first room which meant I couldn’t lock it while I worked out where to get a room.. The latch didn’t work at all.. went back to the desk he gave me another key states they need to close this place and gave me a diff key.. the door latched but, no deadbolt or locking mechanism of any kind.. This place scared the absolute hell out of me!! DO NOT STAY HERE! I was there at midnight so I could go to my appt at 745a… I was scared to go back to my car… 0/10 recommend!!

2/10 很差

Meranda

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

2/10 很差

Mary

不滿：整潔度、職員與服務、設施服務和住宿狀況
No pool, hot tub, towels, soap mirror or clean linens. The toilet, refrigerator and heat/ac unit didn’t work. I should have read the reviews first.
於 2024 年 1 月住了 1 晚

10/10 優異

Sykina

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

2/10 很差

Andrew

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
What a mistake to book this hotel
Outdated hotel expired food in vending machines towel racks falling off walls in bathroom one trash can asked for extra towels for hot tub told us they were stolen and didn't have any extra towels 1ply toilet paper..
於 2024 年 1 月住了 1 晚

2/10 很差

Jamie

不滿：職員與服務
Horrible
It was crap! My booking was incorrect when i got there and they did nothing to fix it
於 2023 年 12 月住了 2 晚

2/10 很差

Rachel

家人同遊
不滿：設施服務和住宿狀況
Extremely disappointed that the room listed was 2 double beds, pull out couch and rolling shower. Only thing accurate was 2 double beds (for 5 people 😬). Also, the pool is broken! Would have loved to know that prior to booking!
於 2023 年 12 月住了 1 晚

8/10 不錯

Colleen

讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

4/10 欠佳

Annie

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
There was no screen in the window. There was bugs in the shower. Bed frames were broken, light fixture was broken with wire exposed. Hallways smelled like cigarettes and marijuana. Pool was not operational, breakfast were minimal. Doors were loud when being closed. Building and facilities are outdated, property needs to be updated badly. Very seldom was there someone at the front desk.
於 2023 年 12 月住了 3 晚

10/10 優異

Melin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 7 晚

2/10 很差

Allen

親子同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Had 2 rooms. First 2 rooms given were not cleaned prior to walking into them. One of the next room was cleaned but had a horrendous smell of smoke. The other room had a bed that had a broken corner. No toilet paper in one room.
於 2023 年 12 月住了 2 晚

8/10 不錯

Jamilyn

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Would book again
Very comfortable room and spacious
於 2023 年 12 月住了 1 晚

2/10 很差

Christopher

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

2/10 很差

TERRY

多人同遊
不滿：整潔度、職員與服務和住宿狀況
Run away
Smelled like pot. Pool and hot tub didnt work, very run down, when we walked in our room the tv was on and urine in the toilet. Place wasn't very clean. We didnt stay and no help from the desk, they didn't seem to care.
於 2023 年 12 月住了 1 晚

4/10 欠佳

Kaitlin

伴侶同遊, 商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Between the apathetic check-in clerk, the room smelling of cigarette smoke, not getting the room I reserved, the pool being closed, the dingy paint, broken fixtures, ripped carpet, door that has clearly been kicked in and not properly repaired, broken door locks, and no screen on the window when we tried to air out the room I am unimpressed. However, the bed was clean without odor and relatively comfortable but that DOESN'T outweigh the other issues.
於 2023 年 11 月住了 1 晚

2/10 很差

Anthony

不滿：整潔度和職員與服務
Only Oscar The Grouch Should Stay
Room was not clean. Had to be given another room. Second room seemed to be missing privacy curtains.Third room was clean, but had roaches. Pool was locked off and inaccessible. Treadmill did not work. Gym was horrid. Three dumbbells? This was a rip off and illegal under the Michigan Consumer Protection Act of 1976. Will be contacting MI Attorney General Consumer Protection Division. Overall, this place is a dump. Didn't even bother to try breakfast after the roaches thing. Trash in the hallway. Front desk was not manned during my check out. I had to leave a note and the keys. Disgraceful. If I was hotels.com, I would visit this garbage heap and delist them.
於 2023 年 11 月住了 2 晚

2/10 很差

Brendan

伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Let me start off by saying that I hate to complain, but I can’t keep quiet on this one. The room I reserved was not what was advertised, and everything in this hotel seemed like it was about to fall apart. The first room they had me in had a busted in door, I had to ram my shoulder into it to get out of the room. The couch had many unidentifiable stains, and the bed made my skin itch. The front desk worker was great, but that in no way made up for the fact that literally every other aspect of this hotel stay was horrendous. The room was advertised as having an in suite jacuzzi tub, and the hotel itself was supposed to have a pool. Neither of which ended up being true. Truly an awful stay, I wouldn’t recommend this hotel to anyone.
於 2023 年 11 月住了 1 晚

6/10 一般

Amy

家人同遊, 商務旅客
不滿：職員與服務、設施服務和住宿狀況
Carpet were dirty. Staff seemed uninterested in anything.
於 2023 年 11 月住了 1 晚

6/10 一般

Deborah

家人同遊
不滿：整潔度、職員與服務和住宿狀況
It was ok. It was safe but falling apart. The owners need to invest.
於 2023 年 11 月住了 2 晚

2/10 很差

Jenifer

於 2023 年 11 月住了 2 晚

4/10 欠佳

HwaShih

家人同遊
不滿：職員與服務和住宿狀況
When I arrived I found out my reservation that was to be updated to one night shifted to a different day. I was charged $330 for one night no show. Not sure if it’s quality inn or hotels.com error. Had to book a new room and our room was next to a room with a faulty toilet as we heard a flushing toilet every other minute for the whole night. No manger on staff during the weekend and front desk attendant is rarely at the front desk.
於 2023 年 11 月住了 2 晚

2/10 很差

Bernie

家人同遊
不滿：整潔度和設施服務
Most disgusting property I’ve ever seen.
於 2023 年 11 月住了 2 晚

2/10 很差

KEITH

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
When we checked in the room still dirty from the client before, the front desk person couldn't help us because he was working by himself and only gave us the manager number and email to file a complain. We got ripped off. Dirty. Smells of mold. Dirty unchanged sheets. Stains all over walls, curtains, lampshades and carpets.
於 2023 年 11 月住了 3 晚

2/10 很差

Stephanie

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The property was terrible. We had a confirmation and for 2 nights and they only had a room for 1 night. The hotel was dirty, holes in the walls and ceiling, shades were broken, heat didn’t work, and there were cockroaches! The staff was rude and there was no manager or way of getting hold of one! You should remove them from your site!
於 2023 年 11 月住了 2 晚

4/10 欠佳

Julie

於 2023 年 11 月住了 2 晚

2/10 很差

Israel (Hesperia)

於 2023 年 11 月住了 2 晚

2/10 很差

Marguerite

家人同遊
不滿：設施服務
This weekend stay was terrible. Dirty rooms, gum on a headboard, a dirty sock on the floor, broken mirror, pop machine not working, no one at the front desk and the pool and hot tub closed! My family deserves a refund!
於 2023 年 10 月住了 2 晚

2/10 很差

David

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
THIS PROPERTY DOES FALSE ADVERTISING - INDOOR POOL HAS A PADLOCK ON IT, AS WELL AS FITNESS CENTER! ROOMS ARE DIRTY - FULL LENGTH MIRROR RIPPED OFF BATHROOM DOOR, GRAFFITI ON WALL (POORLY PAINTED OVER). ADVERTISES FOR FULL BREAKFAST (EVEN SIGN HAS WAFFLES) - FEW COLD ITEMS AVAILABLE.
於 2023 年 10 月住了 2 晚

2/10 很差

Jeffrey

不滿：整潔度、職員與服務和住宿狀況
Filthy. Garbage under the bed. Fecal matter in bathroom. Bugs. Deplorable.
於 2023 年 10 月住了 2 晚

4/10 欠佳

Meghan

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Pretty grungy.
於 2023 年 10 月住了 2 晚

2/10 很差

sherri

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Room smelt like someone had just vomited in it
The room smelled like someone had just vomited. The carpet in the room was filthy. The maintenance guy did come and vacuum upon my request. This didn’t help the smell it all.
於 2023 年 10 月住了 2 晚

6/10 一般

Jeremy

不滿：整潔度和住宿狀況
於 2023 年 10 月住了 2 晚

8/10 不錯

Kevin

多人同遊
不滿：職員與服務
Average hotel, but decent for the price. Morning staff was not around or at front desk for maintaining the breakfast bar.
於 2023 年 10 月住了 2 晚

2/10 很差

Ric E.

不滿：整潔度和職員與服務
於 2023 年 10 月住了 2 晚

6/10 一般

Kellie

伴侶同遊
不滿：職員與服務和住宿狀況
When I arrived, the kid had his headphones on playing on his phone with his feet up on the desk which I thought was very unprofessional. The floors throughout the place were disgusting and the place is very outdated!
於 2023 年 10 月住了 2 晚