外觀

北安娜堡萬豪 Residence Inn 酒店的評價

3 out of 5
北安娜堡萬豪 Residence Inn 酒店
3535 Green Ct, Ann Arbor, MI

評價

8.8

優異

10 分評分,優異;262 則評價中有 146 則" "
8 分評分,不錯;262 則評價中有 70 則" "
6 分評分,一般;262 則評價中有 29 則" "
4 分評分,欠佳;262 則評價中有 14 則" "
2 分評分,很差;262 則評價中有 3 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

8.8/10 

設施服務

8.6/10 

住宿狀況

8.6/10 

環保程度

評價

8/10 不錯

Sosuke

商務旅客
讚好:職員與服務、設施服務和住宿狀況
Breakfast is getting better.
於 2024 年 3 月住了 5 晚
Joshua McVay/Marketing Manager 於 2024年3月18日的回應
Thank you for your feedback! We're glad to hear that you've noticed improvements in our breakfast offerings. We're always striving to enhance the quality of our services, and your input is greatly appreciated. We hope to continue exceeding your expectations during your future stays with us. If there's anything specific you'd like to see added or improved, please don't hesitate to let us know.

10/10 優異

Laurent

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Joshua McVay/Marketing Manager 於 2024年1月30日的回應
Thank you for the top rating! We're delighted that you enjoyed your time with us. If you have any specific comments or suggestions, feel free to share, and we look forward to serving you again on your next visit.

10/10 優異

Caitlin

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Spacious rooms with desk/living/kitchen space. Comfortable bed!
於 2024 年 1 月住了 1 晚
Joshua McVay/Marketing Manager 於 2024年1月15日的回應
Thank you for sharing your positive thoughts about your recent stay. We're delighted that you found our hotel to be a great choice. Your kind words motivate us to continue delivering exceptional service.

10/10 優異

Crista

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Stellar service and beautiful location
Superb service! Manager Richard Proco went over and beyond to take care of needs. Staff was very friendly and helpful at the desk, at breakfast service and in my room. Keshawn and Carla were especially great, as were two other late night desk clerks. (Kindness is just what one needs after working long days.). My suite was a wonderful place to get a lot of remote work done, and the facilities allowed some relaxation with a lovely patio, nature area, well-kept pool and tennis courts. Close drive to UMich, and walkable/drivable to a bus commuter lot. Next trip to AA, especially vicinity of Univ of Michigan North Campus, do stay here.
於 2023 年 9 月住了 6 晚
Rich 於 2023年10月9日的回應
Dear Crista, Thank you so much for the nice review. I am so delighted to hear that you enjoyed your stay here. We look forward to hosting you again for your future stays in Ann Arbor.Warmest thanks,Richard PorcoGeneral Manager

8/10 不錯

James

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 3 晚
Rich 於 2023年9月7日的回應
Dear James, Thank you for staying with us. We hope you had a great stay. We look forward to hosting you again for your future Ann Arbor stays.Warmest thanks,Richard PorcoGM

8/10 不錯

Sandra

家人同遊
讚好:設施服務
We loved the hotel. The only downfall was we never got a cleaning. They only clean 3 days a week so we had to ask for more towels at the front desk.
於 2023 年 8 月住了 4 晚
Rich 於 2023年8月25日的回應
Dear Sandra, Thank you for staying with us. I am sorry for the inconvenience of our housekeeping cleaning days. We do offer housekeeping service upon request if your stay falls on different days too.Sorry again, Richard PorcoGeneral Manager

10/10 優異

Halley

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wonderful hotel! The Breakfast was fantastic every morning! Friendly staff. Love all the walking paths around the place, workout facility, and basketball court.
於 2023 年 7 月住了 3 晚
Joshua McVay/Marketing Manager 於 2023年7月24日的回應
We couldn't be happier to receive such a fantastic review! Thank you for choosing us for your stay.

10/10 優異

Julian

親子同遊
讚好:整潔度、職員與服務和住宿狀況
they had really comfortable rooms and a really delicious breakfast, this was a great stay
於 2023 年 7 月住了 1 晚
Rich 於 2023年7月8日的回應
We are delighted to hear that you enjoyed your room and breakfast here. We look forward to hosting you again for future stays in Ann Arbor.Warmest thanks,

10/10 優異

Vinay

於 2023 年 6 月住了 1 晚
Rich 於 2023年6月19日的回應
Dear Vinay, Thank you for taking the time to review our hotel. We are happy to see that you enjoyed your stay here. We look forward to your future visits with us.Warmest thanks, Richard PorcoGeneral Manager

10/10 優異

Kaleem

於 2023 年 6 月住了 3 晚
Joshua McVay/Marketing Manager 於 2023年7月7日的回應
Thank you so much for your positive review! We hope that you had a great experience at our hotel. We look forward to welcoming you back in the future.

10/10 優異

Diane L

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Amazingly large room. Love the furnishings. Pillows and bed very comfortable
於 2023 年 5 月住了 1 晚
Rich 於 2023年5月15日的回應
Dear Diane L,Thank you so much for the 10 star review! We are delighted that you enjoyed your stay with us. Good to hear that the suite and the bed and pillows were comfortable. We look forward to your next visit to Ann Arbor.Warmest thanks,Richard PorcoGeneral Manager

6/10 一般

Daniel

讚好:整潔度
不滿:住宿狀況和客房舒適度
Uncomfortable bed
We booked a king bed, and got one that was smaller than our queen size at home. And the mattress was way too soft.
於 2023 年 5 月住了 1 晚
Joshua McVay/Marketing Manager 於 2023年5月12日的回應
We are sorry to hear that your recent experience at our hotel did not meet your expectations. We take all feedback seriously and use it to continuously improve our services.We would like to apologize for any inconveniences you may have experienced during your stay. Please know that this is not the level of service we aim to provide, and we are disappointed to have fallen short.Thank you for your feedback and we hope to have the chance to serve you again.

10/10 優異

larry

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 1 晚
Rich 於 2023年3月30日的回應
Dear Larry,Thank you for staying with us and for the 5 star review. We hope to see you again for your future visits to Ann Arbor.Warmest thanks, Richard PorcoGeneral Manager

10/10 優異

Lydia (Naperville)

讚好:整潔度和職員與服務
於 2023 年 3 月住了 1 晚
Rich 於 2023年3月30日的回應
Dear Lydia, Thank you for staying with us and for the 5 star review. We hope to see you again for your future visits to Ann Arbor.Warmest thanks, Richard PorcoGeneral Manager

10/10 優異

Dakota

伴侶同遊, 多人同遊
讚好:職員與服務、設施服務和住宿狀況
The room was very cleaned, and organized. Dishes were provided in my suite, as well as detergent to clean them. It was very easy to navigate the hotel. The complimentary breakfast was phenomenal!
於 2023 年 2 月住了 1 晚
Rich 於 2023年2月13日的回應
Dear Dakota, Wow! I am so happy to hear that you had such a Great stay here. We cant wait to host you again for your future stays in Ann Arbor.Warmest thanks, Richard PorcoGeneral Manager

8/10 不錯

Sosuke

商務旅客
讚好:整潔度、職員與服務和設施服務
周りの部屋の音が聞こえる。
Rich 於 2023年1月16日的回應
Thank you for staying with us. We hope to see you again for your future stays with us.Warmest thanks,

10/10 優異

denese

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
nice pool
Rich 於 2022年11月8日的回應
Dear denese, Thank you so much for staying with us and glad you enjoyed the pool. Hope to see you again for your future stays in Ann Arbor!

8/10 不錯

Koichiro

於 2022 年 8 月住了 6 晚

6/10 一般

真實旅客

讚好:住宿狀況和客房舒適度
The breakfast buffet needs some work. Same thing all 6 days. No bacon even once. Scones/bakery items dry.
於 2022 年 7 月住了 6 晚
Rich 於 2022年8月5日的回應
Dear Guest, I am sorry that you did not enjoy our breakfast. We do rotate days for bacon and sausage, everything other day though.

8/10 不錯

Bong kwan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 6 月住了 1 晚
Rich 於 2022年7月9日的回應
Thank you for staying with us. Warmest thanks,

4/10 欠佳

Elizabeth

於 2022 年 5 月住了 1 晚

10/10 優異

Corey

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 4 月住了 2 晚
Rich 於 2022年4月12日的回應
Dear Corey, Thank you for staying with us and for the Perfect score of a 10! We are delighted you enjoyed your stay and look forward to future stays with us. Warmest thanks,

10/10 優異

Ashley (Woodhaven)

家人同遊, 親子同遊, 伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The suite had an excellent layout and was very functional for our family. The room was recently renovated and very nice. The building was very clean. The pool was very large and the hot tub was nice. The pool area was clean and well maintained. Staff were very friendly and helpful.
於 2022 年 4 月住了 1 晚
Rich 於 2022年4月4日的回應
Dear Ashley, Thank you for staying with us. I am delighted to hear that you enjoyed your stay here. We look forward to hosting you and your family for any future stays in Ann Arbor. Warmest thanks,

10/10 優異

Angela

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 3 月住了 1 晚
Rich 於 2022年3月9日的回應
Dear Angela, Thank you for staying with us and we look forward for yours future stays with us. Thanks Richard Porco GM

10/10 優異

Danny

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 2 月住了 10 晚
Rich 於 2022年2月24日的回應
Dear Danny, Thank you for the 10 point review. We are delighted to see you enjoyed your stay here. Sincerely,

8/10 不錯

Christina

商務旅客
讚好:職員與服務、住宿狀況和客房舒適度
於 2022 年 1 月住了 1 晚
Rich 於 2022年1月31日的回應
Dear Christina, Thank you for taking the time to review our hotel. We hope you enjoyed your stay and we look forward to hosting you in the future. Warmest thanks, Richard Porco General Manager

4/10 欠佳

Tania

於 2021 年 12 月住了 3 晚

8/10 不錯

Bob

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 9 月住了 1 晚
Rich 於 2021年9月27日的回應
Dear Bob, Thank you for staying with us. We hope to see you again for your future stays in Ann Arbor. Warmest thanks,

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務和住宿狀況
The suites are excellent and well appointed kitchen love full size frig: plus it’s close to everything
於 2021 年 8 月住了 1 晚
Rich 於 2021年8月14日的回應
Dear Guest, Thank you for taking the time to review our hotel. I am delighted to see that you enjoyed your stay here. We hope to see you again for your future stays in Ann Arbor. Sincerely,

8/10 不錯

真實旅客

伴侶同遊
讚好:職員與服務和設施服務
Staff friendliness, convenience and cleanliness of the facility is a plus for this property. There are minor facilities issues that need to be addressed but may have been one time as it relates to our experience.
於 2021 年 7 月住了 1 晚
Rich 於 2021年7月20日的回應
Thank you for staying with us and we hope to serve you again for your future stays in Ann Arbor. Hopefully any minor issues will be fixed during our Renovation which is schedule for this November. Warmest thanks,

6/10 一般

真實旅客

家人同遊
讚好:整潔度
不滿:住宿狀況
The sofa bed was an unusual size and was only appropriate for one person. This was ok for our needs but should be clear on the website. The building was fairly recently renovated but had a lot if damage at corridor walls due to cleaning carts and flooring and paint damage in the room.
於 2021 年 7 月住了 1 晚
Rich 於 2021年7月14日的回應
Dear Guest, Thank you for staying with us. The sofa bed usually does only fit only person or two small kids. Our property is getting renovated starting this November which would include the guestrooms and hallways. The do have some marks on walls from housekeeping carts, guest luggage carts, etc., which we hope to fix during the renovation.

10/10 優異

真實旅客

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
部屋がひろくワークスペース、キッチンがあります。共用部分にはランドリーもあり長期滞在に最適です。
於 2021 年 6 月住了 14 晚
Rich 於 2021年6月25日的回應
Thank you for staying with us and we are delighted to see that you enjoyed your stay. We hope to see you again if you are ever in the Ann Arbor area. Warmest thanks,

10/10 優異

Jennifee

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Awesome
It was great. Awesome seevice
於 2021 年 3 月住了 3 晚
Rich 於 2021年4月2日的回應
Hello Jennifee, Thank you for staying with us and for the nice comment about our hotel. We look forward to your next stay with us. Warmest thanks,

6/10 一般

真實旅客

讚好:整潔度
不滿:設施服務和住宿狀況
Room was on the nicer side, but hotel was incredibly loud 24/7
於 2021 年 3 月住了 3 晚
Rich 於 2021年3月23日的回應
thank you for staying with us and the nice comment about our rooms being nice! Im sorry that there was some noise issues, not sure if that happened with other guests inside of the hotel or if it was from outside traffic? We will make sure to monitor this either way. Thanks

10/10 優異

Molly

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 3 月住了 1 晚
Rich 於 2021年3月17日的回應
Dear Molly, Thank you for staying with us and for scoring us a 10, that is great! We hope to serve you again if you are ever in the Ann Arbor area. Kindest thanks,

10/10 優異

真實旅客

家人同遊, 寵物同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good location, very quiet. There are plenty of food options in the immediate area.
於 2021 年 3 月住了 1 晚
Rich 於 2021年3月8日的回應
Dear Guest, Thank you so much for the nice comments. We hope to serve you again whenever you are back in the Ann Arbor Area. Warmest thanks,

6/10 一般

真實旅客

伴侶同遊
讚好:職員與服務、設施服務和住宿狀況
Air was dry and stuffy Wife complained she smelled like cigarette smoke though it was non smoking room.
於 2021 年 2 月住了 1 晚
Rich 於 2021年2月3日的回應
Dear Guest, I am sorry that you and your wife had such a bad experience. All our rooms are non-smoking but there are occasions which we find out after checkout that a guest might have smoked in a room or just that they are heavy smokers and the smoke odor just stick to their clothes and stays in the room. If we find out that someone smokes in the room or the room has a smoke odor, we make sure to charge the guest the smoke fee and we do our best to air out the room to get rid of the smoke smell. Not sure if you told the front desk so that we could have moved you to a new room or not but that is always an option.

10/10 優異

Dale

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great place to stay
I was able to check-in early. The staff was very friendly.
於 2021 年 1 月住了 1 晚
Rich 於 2021年1月20日的回應
Dear Dale, Thank you for staying with us and for the nice comment about our staff. We hope to serve you again in the near future. Warmest thanks, Richard Porco GM

10/10 優異

Tetsuro

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 12 月住了 1 晚
Warm regards 於 2020年12月28日的回應
Thank you so much for rating our hotel. We appreciate your feedback and will be looking forward to serving you again in the future.

8/10 不錯

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 11 月住了 20 晚
Rich 於 2020年12月21日的回應
Thank you for staying with us. We hope to see you again for your future stays in Ann Arbor.

10/10 優異

Keiji

商務旅客
讚好:職員與服務和客房舒適度
於 2020 年 12 月住了 1 晚
Rich 於 2020年12月7日的回應
Hello Keiji, Thank you for staying with us and for the 5 star review! We hope to see you again if you are in the Ann Arbor area. Thanks

10/10 優異

真實旅客

於 2020 年 11 月住了 2 晚
Rich 於 2020年11月30日的回應
Thank you for the 5 out of 5 review. We hope to see you again for your future stays in the Ann Arbor area.

10/10 優異

CarolV (Ann Arbor)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I really loved our stay here. Locstion was great. Located just off US 23. Grocery store and many restaurants within walking distance. Place was clean and well run.
於 2020 年 9 月住了 3 晚
Rich 於 2020年9月7日的回應
Dear CarolV, Thank you for taking the time to review our hotel. I am delighted to see that you enjoyed your stay at our hotel. We look forward to serving you again the next time you are in the Ann Arbor area. Warmest thanks,

10/10 優異

真實旅客

於 2020 年 8 月住了 11 晚
DOS 於 2020年9月14日的回應
Thank you so much for rating our hotel. We appreciate your feedback and will be looking forward to serving you again in the future.

10/10 優異

Michael

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Well appointed and well prepared
In the midst of a pandemic, this was my first hotel stay. They couldn’t have been better prepared. The room was spotless and the staff was very attentive to the guests’ concerns. I opted for the one bedroom suite since it was only a few dollars more than the standard room. It was roomy and comfortable and nicely furnished, the king bed and array of pillows were great, and the bathroom was well appointed. I especially liked the curved shower door that made for extra space and comfort. The pre-packed breakfast items were just enough and again attentive to safety. The hotel is not located in town but it shares a parking lot with a nice supermarket in case you want to use the room kitchen.
於 2020 年 8 月住了 3 晚
Rich 於 2020年9月2日的回應
Dear Michael, Wow! Thank you so much for the great review. I am happy to hear that you had such a good stay. We look forward to serve you again for your future stays in Ann Arbor. Warmest thanks,

10/10 優異

Laura

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 8 月住了 2 晚
DOS 於 2020年8月31日的回應
Thank you for the 10 rating! We appreciate your feedback and are happy you enjoyed your stay! We hope to serve you again in the future.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務和住宿狀況
Reception team were fantastic and efficient, even when the machines were down. The rooms were clean and well stocked.
於 2020 年 8 月住了 1 晚
Rich 於 2020年8月25日的回應
Thank you for staying with us.

10/10 優異

Charmayne

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 8 月住了 2 晚
DOS 於 2020年8月18日的回應
Dear Charmayne, Thank you for choosing our hotel and for the 10 rating! We are so happy you enjoyed your stay, and will be looking forward to serving you again should your travels bring you back our way.

10/10 優異

Lee

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
great Covid prep
The room doors had stickers/seals indicating the room was sanitized for Covid. Nice touch.
於 2020 年 8 月住了 1 晚
rich 於 2020年8月17日的回應
Not sure about the sticker and seals as we don't do that here.

8/10 不錯

Cathy (Westfied IN)

讚好:職員與服務和住宿狀況
Room was clean enough. Found hair on wall in shower and used coffee filter in coffee pot. Would stay there again.
於 2020 年 8 月住了 1 晚
DOS 於 2020年8月7日的回應
Hi Cathy, Thank you for posting a review. We appreciate your feedback and will share it with our team. We hope to have the opportunity to serve you again in the future. Stay well!