Checked in, front desk lady was busy on computer, made us wait for a few minutes. Checked us in, then the room was hit, turned on air conditioner. Air conditioner didn’t work. Went to front desk to request different room. Front desk lady asked me if I knew how to use a thermostat. Having a graduate degree, I am pretty educated with basic life fundamentals. Then, I had a request for no accessible rooms. She then said, if I wanted a different room it would be an accessible one. Feel she did that on purpose. Kept hot room. Went back into room, long black curly hair on the sheets.