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Hotel Carrizal Spa

2.5 star property
Adventure seekers thrive with daytime zipline excursions through the forest canopy, while evenings bring the soothing embrace of hot springs under star-filled skies

Choose dates to view prices

Hotel Carrizal Spa balances adventure and relaxation in a regional park. Unwind on the rooftop terrace or rejuvenate with massages and hydrotherapy at the spa. Enjoy two restaurants after days of hiking, mountain biking, or ziplining through the forest.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Restaurant
  • Air-conditioning
  • Breakfast available

Room options

View all photos for Superior Room

Blackout curtains, bed sheets

Superior Room

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Campestre

Blackout curtains, bed sheets

Campestre

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
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About the area

Located in Apazapan, Hotel Carrizal Spa is near the airport and in a regional park. Saint Francis Municipal Market and Power Center Xanat are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Nace el rio and El Lencero Ex-Hacienda Museum. Discover the area's water adventures with nearby rafting, or enjoy the great outdoors with rock climbing. Visit our Apazapan travel guide
Map
Domicilio Conocido S/N, Congregacion Aguacaliente, Apazapan, VER, 91647

What's nearby

  • El Lencero Ex-Hacienda Museum
    58 min drive - 44.1 km

Getting around

  • Xalapa, Veracruz (JAL-El Lencero)
    41 min drive

Restaurants

  • Antojitos "Carolina
    17 min drive
  • Plan del Rio (Cocos Frios)
    14 min drive
  • Antojitos Vallarta
    17 min drive
  • Antojitos Rin~Ver
    17 min drive
  • Restaurante Campestre “Las palmas”
    10 min drive

About this property

Hotel Carrizal Spa

Family-friendly hotel in a regional park
Take advantage of a rooftop terrace, a garden and a playground at Hotel Carrizal Spa. Treat yourself to a massage or hydrotherapy at Carrizal, the on-site spa. Enjoy a meal at the two on-site restaurants. Enjoy on-site activities, such as hiking/biking and ziplining. In addition to an outdoor entertainment area and a bar, guests can connect to WiFi in public areas (surcharge).
Other perks include:
  • 8 outdoor pools
  • Free self-parking
  • Full breakfast (surcharge), hot springs on-site and a round-trip airport shuttle (surcharge)
  • A vending machine, tour/ticket information and 2 meeting rooms
Room features
All 53 rooms include comforts, such as air conditioning.
Other conveniences in all rooms include:
  • Bathrooms with showers and soap
  • Wardrobes/cupboards, highchairs and daily housekeeping

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Property amenities

Internet

  • Available in some public areas: WiFi (MXN 15 for 2 hours)

Parking and transport

  • Return airport shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 8:30 AM to 12:30 PM for a fee: MXN 150 to 200 for adults and MXN 70 to 120 for children
  • 2 restaurants
  • A bar/lounge

Things to do

  • 8 outdoor pools
  • Billiards/pool table
  • Full-service spa
  • Games
  • Hiking/biking trails
  • Hot springs
  • Playground
  • Ziplining

Family friendly

  • 8 outdoor pools
  • High chair
  • Playground

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In a regional park
  • Outdoor entertainment area
  • Rooftop terrace

Full-service spa

  • Deep-tissue massages
  • Hot springs
  • Hot springs open from 8:00 AM - 7:00 PM
  • Hot springs water temperature - 39 ºC
  • Hydrotherapy
  • Spa open daily

Accessibility

  • No lift

More

  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Access via exterior corridors
  • Air conditioning
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:30 PM

Minimum check-in age - 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM

Front desk staffed during limited hours

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 150 to 200 for adults and MXN 70 to 120 for children
  • Fee for wireless Internet in public areas: MXN 15 (for 2 hours, rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher

We should mention

This property does not have any lifts
Pool access available from 7:00 AM to 7:00 PM
Hot springs access available from 8:00 AM to 7:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Hotel Carrizal Spa have a pool?

Yes, this property has 8 outdoor pools. Pool access is from 7:00 AM to 7:00 PM.

Is Hotel Carrizal Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Carrizal Spa?

Self-parking is free at this property.

What time is check-in at Hotel Carrizal Spa?

Check-in start time: 3:00 PM; check-in end time: 8:30 PM. After-hours check-in is not available.

What time is check-out at Hotel Carrizal Spa?

Checkout is at 1:00 PM.

Does Hotel Carrizal Spa provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Carrizal Spa located?

Located near the airport, this family-friendly hotel is within 25 mi (40 km) of Saint Francis Municipal Market, Nace el rio and El Lencero Ex-Hacienda Museum. Interactive Museum of Xalapa (MIX) and El Agora are also within 32 miles (52 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Carrizal Spa Reviews

7.6

Good

7.8

Cleanliness

8.0

Amenities

7.6

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 24 out of 50 reviews
Rating 8 - Good. 8 out of 50 reviews
Rating 6 - Okay. 7 out of 50 reviews
Rating 4 - Poor. 3 out of 50 reviews
Rating 2 - Terrible. 8 out of 50 reviews

Reviews

Verified

10/10 Excellent

Sandra Milena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super relaxing stay and friendly staff. Restaurant served great food
Front desk/check in area
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
A lot of nature
Stayed 1 night in May 2024
Verified

10/10 Excellent

EDGAR

Liked: Amenities
EXCELENTE
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Erik Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like
Stayed 1 night in Jan 2025
Verified

4/10 Poor

Alejandra

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The location and facilities were pleasant, however the service by the staff was horrendous. Staff was very negative and rude when they finally acknowledged guests. They made us feel as if we were an inconvenience to them. They were not willing to even step up to the standards of hospitability of offering options. Very poor attitude by staff. My family has been going to Carrizal for over 60 years and will continue their visits, however it's disappointing that we can't expect better service. Great service by Jazmin & Maira, the Massage Therapist who went out of their way to assist us. Thank you both and to Beto for listening to my concerns.
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Mariana Ocotlan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo ideal para desconectarse de la rutina
Stayed 1 night in Feb 2026
Verified

8/10 Good

Eugenia Magaly

Liked: Cleanliness, property conditions & facilities
El lugar es increíble, el único problema es la comida. Pasé 3 dias.. las alberca y todo el lugar está super bien. El tema se complica para comer si tu estacia es larga, porque no hay frigobar o refrigeradores para llevar cosas para comer, el restaurante tiene precios moderados pero no es rica y las personan que colaboran ahí no son muy amables.
Super tranquilo y relajante
Stayed 3 nights in Dec 2025
Verified

2/10 Terrible

Jonatan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No tiene nada de spa, las habitaciones están limpias, sin embargo la fosa de aguas termales, sus orillas están enlamadas; no hay internet, te venden unas fichas pero solo funciona para el whats app si acaso.
Stayed 2 nights in Dec 2025
Verified

4/10 Poor

Fernando

Disliked: Cleanliness
Falta de conocimiento en general unas personas daban una información y otras manejaban otra información, habitaciones con olor a drenaje, falta de iluminación así como de limpieza, se encuentran las habitaciones descuidadas y muy descuidadas, para nada el valor de la habitación con lo obtenido
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo fue excelente
En familia todo se disfruta mejor!
Hermosos paisajes ,en donde uno se pare 🏞️❤️.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Aholibama

Liked: Cleanliness, staff & service
Amables
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Alberta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien muy tranquilo x comida no se sufre ya que están los restaurantes pero si no llevas mucho dinero en la entrada venden antojitos muy ricos y económicos todo muy bien
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Sara

Liked: Cleanliness, staff & service, amenities
No hay internet (ni señal telefónica) y a pesar de ser huésped te hacen pagar por el uso, el cual es en partes muy específicas (solo restaurant) y por tiempo limitado. No existe transporte público que te lleve hasta el lugar, debe ser con auto particular o taxi el cual debes considerar el costo. El camino para bajar del hotel al balneario no es muy cómodo pues es de piedra y tiende a ser un poco peligroso y resbaloso, se podrían mejorar sus escalones. Nos tocó día de limpieza de las albercas y las empezaron a vaciar en la tarde noche, sin embargo estuvieron listas y muy limpias para el día siguiente. Las habitaciones son bastante espaciosas y cómodas solo faltó tapete/toalla para salir de la regadera. La limpieza de la habitación es buena. Respecto al restaurante los costos son un poco elevados para la comida que es promedio (sabor, calidad y variedad). No hay tiendas ni ningún comercio fijo cerca por lo que te ves obligado a consumir y/o comprar exclusivamente ahí, lo que existe son puestos de comida semifijos que solo están por la mañana.
Stayed 1 night in Aug 2025
Verified

8/10 Good

MARTHA

Liked: Cleanliness, staff & service, amenities
La alberca termal está muy grande y las otras albercas también muy bien, mucha vegetación muy bonita. Lo malo es que los pisos y accesos están un poco descuidados
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

silvia

Liked: Cleanliness, staff & service, amenities
Solo falta línea de teléfono
Agua termal
Buena vegetación. Muchas aves
Albercas excelente
Zona amplia
Stayed 2 nights in Jul 2025
Verified

2/10 Terrible

Fernando

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
HICIMOS UNA RESERVACIÓN DE DOS HABITACIONES PARA PASAR UNA NOCHE Y CUANDO LLEGAMOS NO NOS PERMITIERON INGRESAR UNA MASCOTA DE RAZA MUY PEQUEÑA DE 2 MESES DE EDAD, SIN EMBARGO ELLOS SÍ TENÍAN COMO MASCOTA DEL HOTEL A UN GATO DE MUCHA MAS EDAD Y TALLA MAYOR QUE SE TIRABA INCLUSIVE SOBRE LOS SILLONES DE LA RECEPCIÓN. PEDIMOS QUE TUVIERAN CRITERIO SOBRE LA EDAD Y TALLA DE NUESTRA MASCOTA SIN EMBARGO NO LO HUBO, LES EXPLICAMOS QUE POR LA EDAD NUESTRA MASCOTA NO SALDRÍA DE SU CONTENEDOR Y NO HABRÍA MOLESTIA PARA NINGÚN OTRO HUESPED PUES NO LA TENDRÍAMOS EN SITIOS "PUBLICOS" DEL HOTEL SINO QUE LA MANTENDRÍAMOS EN LA HABITACIÓN. SOLAMENTE POR LA NOCHE QUE ESTARÍAMOS EN EL SITIO.
Stayed 1 night in Dec 2024
Verified

4/10 Poor

Arturo

Disliked: Cleanliness, staff & service, property conditions & facilities
La atencion del personal deja mucho que desear, hasta cierto punto estas incomunicado por que no hay señal de telefono y el wifi es unicamente en el restaurante con cobro, las habitaciones necesitan mucho mantenimiento, el precio es excesivo, falta de flexibilidad por parte del personal, son bastante cuadrados, no hay pagos electronicos lo cual te deja con pocas opciones
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Hirokazu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

satisfecho

Estoy muy contento por los servicios que nos brindan.
Stayed 1 night in Dec 2024
Verified

6/10 Okay

NABOR

Liked: Staff & service
Disliked: Property conditions & facilities
puerta con problemas para habrir, regadera tapada no hay wi-fi por la noche muy oscuro
Stayed 1 night in Nov 2024
Verified

2/10 Terrible

roberto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones muy austeras no tienen pantalla ni internet muy caras para lo que ofrecen
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Eri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar para conectar con la naturaleza, tiene varias albercas y toboganes. Tiene zona de acampar, de asadores, y canchas para jugar. El lugar es muy muy muy amplio, lleno de árboles. El personal es muy amable, nos ha tocado ver cuando lavan las albercas, las vacían y las vuelven a llenar en la noche, con lo cual al otro día están listas y limpias, lo cual nos parece muy limpio. Solemos quedarnos en cabaña campestre, cuenta con ventilador lo cual es suficiente porque en la noche refresca.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Cesia Raquel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel totalmente de descanso solo que las albercas no estaban tan limpias.
Stayed 1 night in Jun 2024
Verified

8/10 Good

Magali

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel es bonito pero sencillo las aguas termales y las albercas están bien pero el restaurante está muy caro y a la comida le hace falta sabor
Stayed 1 night in Jun 2024
Verified

2/10 Terrible

Rafael

NI PUDIMOS LLEGAR NINCONTESTATIN ELNTELEFONO PARA GUIARNOS
Stayed 1 night in May 2024
Verified

2/10 Terrible

Mercedes

Disliked: Cleanliness, staff & service, property conditions & facilities
Yo reservé en hotel carrizal spa. Y según ellos eran una cabaña,
Stayed 1 night in Feb 2024