Arai-machi hotels from HK$515

"Amazing stay and amazing "

"Very comfortable accommodation. Staff were super friendly and helpful. "

"Everything was excellent."

"The staff were helpful nd so professional. The onsen was so clean and quaint. "

"The staff were all excellent!"

"Simply Amazing!"

"We had a great one night stay... the room was quiet as requested, hotel spotless and staff helpful. Good breakfast with all food choices well stocked. Hotel ideal for stop over and could also work for a longer stay. "

"The room is really worn out and not comfortable unfortunately it’s not somewhere I wanna be back again (it’s not even that cheap)"

"The cottage has everything a family needs but the communications around check-in was very poor and hotels.com's customer service was unwilling to provide any assistance. I would have thought some level of quality control helped justify hotels.com's commission. Either way, the cottage is managed by the building next door and this is where you need to go to collect the key. "

"Liked the traditional Japanese hotel style, as well as the onset which was very hot and was much needed after a day of skiing. Staff was very accommodating and helpful when needed"

"The room was very clean and comfortable, but the hotel is located away from JR station!"

"接客が微妙でした。 人の話を聞かず、一方的に怒られました。 ロビーは、おしゃれですが部屋は値段なりです。 でも広さは十分で、掃除も行き届いてます。"

"Wonderful hidden gem"

"This is such an easy place to stay when visiting the small yet profoundly beautiful city of Joetsu!"

"部屋の冷蔵庫の音がうるさかったので改善してはいかがでしょうか。"

"Great place to stay and super accommodating with everything!! They offer free shuttles and it was so easy to ski nearby resorts "