Independent Arcola hotels

"There is a hot tub in the advertisement photo. Google says this is the largest hotel hot tub in Fort Wayne. Maybe it is, but it's doesn't really matter when there's NO WATER IN IT and there's a "Permanently closed" sign posted by it. No biggie, right? Just jump in the pool.... The ICE COLD pool. If you JUST need a room with a bed for the night, it's fine. But for our night.... we chose this place because of the advertised pool and hot tub. 1 was out of service, the other was a miserable freezing cold experience. I poured through every word of their description wondering if I just missed the info...nope. No mention. Also no ice maker on the 5th floor. Bar / restaurant was closed by 7pm. Not open at 11am the next day. The shower was just lukewarm at 9am. Thank God it was hot the night prior so I could thaw out from freezing in the pool. So that means the water heaters couldn't keep up with demand even at 9am on a Tuesday. Can't imagine how bad a busy weekend would be. Then again, the showers are so small that there's barely a flat area to stand before the sides start to curve up. So you really want to rinse and get out asap anyway. There is NOTHING that is high end or relaxing at this Holiday Inn that works. Again, if ALL you need is a room to sleep, I guess it's fine, but I'd save $30-$40 and stay 5 minutes up the road at any of several hotels in FW in the $80 range. All in all, I've had better experiences at significantly less expensive hotels. "

"Easy parking and a great staff"

"Clean room, enjoyed my stay!"

"Staff was very friendly and helpful during our stay and the property was in excellent condition. "

"there were no issues with the property. the only issue was that the check in clerk was not as nice. there was a snow storm and she would not let anyone check in prior to 3pm. the hotel was not full, so we had to sit in the lobby until 3pm and not 1 minute earlier. the rest of the staff was great. would stay again. "

"It was a nice place with good location "

"yes"

"This was a scary hotel. Lobby was dirty. The hallway had dog poop in it. The door to the outside didn’t secure properly. The furnace was falling apart. The bed was disgustingly gross. The jacuzzi was so old and gross. We only stayed here for 1 hour. We were scared to any longer. We had our little granddaughter with us. We did not feel safe at all. I want my full refund and I don’t know how to get it back. The office said I had to go through Expedia. I had anxiety so bad. We went and got a room at Wyndham across the street. Which cost me more money. What a horrible experience. Ruined our first vacation with our granddaughter. Please refund my money"

"STAY HERE AT YOUR OWN RISK! Unclean, unsafe, and illegal practices! The room was musty, the towel holder fell off the wall onto my unshoed foot, the person in the room next to me was puking violently all night and into the morning. The outlets were unsafe and made all my chargers hot. I got stuck in the elevator twice due to the doors not opening. They were informed, but the manager did not contact anyone about it, did not put an out of order sign up, and still allowed people to use it. This is in direct violation of multiple Indiana building code laws! The place is dirty and the staff are not helpful. They only had 1 wheelchair van access isle that was taken so I was told to park in back in a spot by the fire lane so i wouldn't be blocked in. Someone parked in the fire lane illegally making it impossible to get into my wheelchair accessible van the next morning. The front desk lady "didn't know what to do about it". The cops were called on the second day due to a domestic. Due to the safety issues, I did not feel comfortable staying a second night as a wheelchair user on the 3rd floor with a non-functional elevator, police being called and being a single, disabled female traveler. The manager refused to refund my second night. "