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"On check in we were upgraded to a suite which was nice until we figured out it was an accessible room, extra space was nice but would have been nice to have been told/asked first. The hotel in general needs a revamp. We asked about the 4 restaurants but were told they were booked out, they clearly weren’t. The buffet is mediocre, the quality of food just isn’t there and no tea available in the evenings. The stir fry was very nice though! The limited machines in the gym are worn out, handful of free weights is all that’s useful there. Pools were nice, like most hotels sunbeds are held with towels even though it clearly states this is not tolerated. Hotel is a 3 star at best but to be fair so are most of these places, it’s a pity considering the cost."

"Kitchen had everything you need"

"Great experience from start to end. Reception, pool & restaurant were lovely. Room was a little tired but was huge and kept immaculately clean with all required utensils etc. Yes there is a hill but there is also free shuttle bus provided and cheap taxis if you really can't manage the climb. All in all I have rated this as excellent as for the price paid, you can't beat it. "

"Hotel in an excellent position opposite the beach. Room was spacious as was the balcony and with plenty of seats. Pool area is very good with plenty of sun beds although there are still ‘bed bookers’ Breakfast catered for all tastes being extensive. Although there did not appear to be a restaurant in the Cleopatra, the 3 restaurants in the Mediterranean Palace are available for Cleopatra guests. Not expensive and with 20% discount very reasonable, not busy and good food. Very enjoyable stay. Thank you"

"We were self catering but found the kitchen lacked a number of items you would expect. Only one small saucepan and then a giant pan which you could prepare a meal for ten in! More medium sized saucepans required. No peeler for fruit or veg. Could have done with a pair of scissors. Only three of everything..cups, plates etc which was ok as there was just the two of us, but there were only three wine glasses and three small whisky size glasses. Needs some taller glasses for long drinks such as a g & t with tonic! We got by, but the worst thing is unfortunately the lovely balcony overlooking the sea. The view was great but unless you enjoy sitting out all day in the boiling sun then the balcony is a no go area as it is far too hot. Now that could be simply fixed with a parasol to give relief from the sun, but Reception confirmed it was not Company policy to supply a parasol, with an excuse of "safety" being a reason for not supplying one. On pointing out numerous apartments had parasols the response was they are privately owned. Safe for some but unsafe for others??? In Tenerife and any hot country, the sun is not your friend and unfortunately without provision of shade means we will not be back and would not recommend this for those who do not wish to "bake"."

"Superb hotel. I’d look nowhere else if coming to Tenerife. Never disappoints. Lovely staff. Well sited. Good food."

"Apartment very clean, light & spacious. Lovely balcony. Pool is beyond belief! Breakfast everything & anything you might possibly want. Excellent!"

"The hotel was lovely staff good near amenities be better if it was an adult only hotel"

"Everything was neat and perfect. "