Calgary Arrata Opera Centre Hotels

"Check was a breeze until we got to the room and I wanted to warm up some food for the kids after a long day with a long drive, but stove was not working. I called and they sent someone who spent quite some time trying to fix the stove only to tell me that they could not fix it. I called the reception again and they were saying he was going to fix it but I told them the guy said he could not. Only at that point did they suggest changing my room. I asked them what do I do next, they said to wait. I waited, meanwhile the kids were starving. I waited and then went downstairs and the guy was on the phone dealing with other issues. I would have thought that making sure I get room and settled would have been priority. It was almost 1.5 hours later that we finally got settled in a room. Apart from this, I did not have any other issues The room was clean and everything was fine. This is not the first time I stayed in this hotel. The last time, fridge did not work and they had to swap it. I would still stay again for location. Their breakfast is also a bonus."

"Room was nice! Parking was included close to restaurant "

"Staff very helpful, clean up to date room and a good breakfast bar included."

"Staff warmly welcomed us and are helpful. The pedigree of the hotel speaks for itself. We have felt welcome every time."

"Do not recommend staying here at all. I accidentally broke a glass dish in the kitchenette of my room and when I asked if someone could be sent to clean it up for me Mark from the front desk told me it would be taken care of due to the safety issue. I went out for just under an hour and when I returned to the property Mark told me the glass had been removed and introduced me to Emma Xu from housekeeping who had taken care of it. They then asked me to write a Google review for their property and requested I take pictures of their name tags to remember their names. When I returned to my room, most of the glass had been cleaned but there was a significant amount of glass remaining around and under table/chair legs, in corners, and on the couch. I went downstairs and notified Mark that there was still glass on the floor and he once again told me it would be taken care of. I returned over an hour later and I did not notice a difference in the amount of glass on the floor. This was unacceptable, lazy, and dangerous of them. I left in the morning at the end of my stay. The rooms are obviously not well maintained as it took over 10 minutes to get hot water the first time I used the shower, there was a significant amount of limescale in the dishwasher, and the bidet gives a musty odor every time the toilet is used. The lighting throughout was also very poor. Not a good use of my money, I expected better from a Coast Hotels property that is located in the downtown area of a major city"

"The hotel felt very safe and secure despite its central downtown location. The room was clean, comfortable, and the shower had a low shelf that was very handy for shaving your legs! There were a variety of options for breakfast including hot oatmeal, eggs, waffles, and more. We also appreciated the ice cold lemon water that was available in the lobby at all times. The fitness room was small but clean, and very functional with treadmills, ellipticals, dumbbells and a bench. Would definitely stay here again."

"Clean room, staff were helpful and friendly "

"Everything is amazing"

"Really appreciate the staff help"