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“The resort is generally nice, however, when we checked in after a long day of tour, the sofa bed was not made when we specified when we booked we have 4 guests. When we asked for the bed to be made, the housekeeping staff that came in was rude and unhelpful. He came in to open the bed and pointed at the cabinet to tell us to get the bed sheets and make the bed ourselves. There weren't even enough pillows and blankets. He held his head with both of his hands when we requested the bed to be……

“good and quite place”

“Really good experience ”

“Great experience, a few minor issues that were rectified and the staff was great.”

“Good”

“This is a very new hotel with excellent facilities and a great accommodation environment. Compared to some older hotels, it offers exceptional value for money. The hotel features hot water pools (not sure if they are hot springs), but the design and facilities are significantly better than the famous Upper Hot Springs. Built against the mountain, the hotel appears to have four separate buildings, but they are conveniently connected by a corridor on the fourth floor. Located at the entrance of……

“The kitchen ware is kind of dirty. ”

“Please be careful do not put any stuff near the garbage bin because there may be a chance for some staff to clean it during room service coincidencely”

“We extended a room for one more night on the second day of moving in and was charged right away, but on the original day of check-out we found our luggage and belongings are moved out of the room.”

“The hotel is located on the north side of Banff town, right along the main road (the town basically has one main north–south street), with a bus stop directly in front, which makes it very convenient. The hotel has two small outdoor hot pools with a beautiful snowy mountain backdrop — a very nice experience. There is also the Good Folk restaurant on the ground floor; it has a great atmosphere, though a bit expensive. At check-in, the front desk provides free transit passes (valid for 3 days;……

“能夠機場接送真的很方便，只是已告知抵達機場時間，還要到處找人打電話聯絡後才過來，實在蠻不方便”