Alberta Luxury Hotel

"Complex and room older with some Reno’s. Clean and friendly staff. Good place to stay on a budget "

"Came as I was flying out the next day. Very busy at check in. The elevators were backed up and I asked staff if there is stairs I can use? She laughed and said oh no. Only elevators. So waited for about three loads of people to go before I could get on. Everytime I went to leave it took forever to get out. Because of the elevators. For the price it’s fine but you get what you pay for!"

"Great stay at Otter Hotel! The hotel was clean, modern, and very comfortable, with a cozy mountain vibe. The room was spacious and well designed, the staff were friendly and helpful, and the location was very convenient for exploring Banff. Overall, it was a relaxing and enjoyable stay, and I would happily come back again."

"Great location, clean, friendly staff and free shuttle service to the airport 24/7"

"Was very nice"

"Nice view"

"The hotel is showing its age, especially the pool area. It was the most economical choice we had for the 2 nights we were statying, but you get what you pat for. The pool area was mostly functional but the pool floor was very rough, the outdoor hot tub had missing lights avove it and lots of missing stucco and the jest didn't work, rhe indoor hot tub was ok though. The shuttle to town doesn't run very often and was very busy so plan accordingly. We drove and parked the 2nd night we went to town. Our condo was a 2 bedroom, not one of the updated ones. It fit out family of 6 but the pull out couch was pretty bad, even by pull out couch standards. It has 2 bathrooms with showers which is nice but both toilets ran constantly. We didn't have any coffee filters for the machine and were missing some blankets but the staff brought some right out. The staff seemed good but the property is a dated and doesn't seemed to be well maintained thus the low rating."

"Great place to stay with our toddlers. Felt safe in the pool area and staff was very accommodating to our needs"

"Friendly staff, Excellent Restaurant"