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"The Japanese style room was phenomenal. The private onsen was wonderful and a great deal too. The staff was exceptionally helpful and friendly, and very energetic too. We have travelled overseas a lot over the last two decades, and this was probably the best hotel we’ve ever stayed at."

"Wonderful stay! The room was huge and our view was right to the river it was like a fairytale. The breakfast was also super delicious and lots of food. They come in and set the tatami beds for you and break them down as well. Staff were incredible and their onsen were so relaxing. You get a pass for the 7 big town onsen as well as free entry to both of the hotel’s private ones. We would definitely come back again!"

"Thank you to the staff for creating a beautiful experience. The team was diligent, kind, and empathetic to our needs. Guest services provided excellent assistance with understanding Japanese etiquette and local traditions. Our host spoke English, as well as many other languages! We were so impressed with the effort everyone put in to make our stay and honeymoon special. We will never forget this trip. Arrived to Kinosaki by train, sent our luggage ahead, and it was waiting in our room upon entry. Guest services welcomed us and explained the customs and rules of the ryokan. We were taken to our room, where our host showed us how to dress in yukata, booked our meals for our stay, and answered all our questions. It was a lovely chat that left us with enthusiasm. Later on, our hosts came back with a gift to share their well wishes for our honeymoon. We were so touched by their hospitality. The room was stunning. The floors were very comfortable to sit on, and the view of the water garden left us feeling very relaxed. The treats inside the room were very yummy as well! We were also fully stocked with beverages, which were refilled daily. The onsens were truly magical, leaving us feeling rejuvenated. Breakfast was incredible! If we were to ever return to Kinosaki, we would happily stay at Onishiya Suishoen again. "

"Great staff. Very helpful. Small room "

"This was by far my best hotel experience ever in my 42 years of life. The staff are the manifestation of true Japanese hospitality and attention to detail in each of their gestures. The room was beautiful, the tatami very comfortable and the onsen experience unique. I recommend having breakfast and dinner every day of your stay as the food quality and service surpasses anything available in town. Will be going back for sure."

"Brand new and modern. Bed was fantastic. Highly recommend "

"Amazing stay, incredibly helpful staff that can’t do enough for you, lovely private Onsen in the hills. Must visit if in the area"

"Exceptional. Beautiful ryokan, exquisite kaiseki dinner and breakfast"

"The ryokan was beautiful and well maintained. The staff is exceptional. Breakfast was delicious. The private onsen on site was a huge bonus."