「malfunctioning a/c.
incompetent staff.
bad loud music.
gym is booked with classes 75% of the day.
awful poolside food.
we dropped laundry off on weds; when we called to ask about it days later, they only then told us they weren't able to do it.
finally, we requested a refund for a small portion of our stay, their customer service rep alona agreed to it, then never gave the refund.
infuriating experience.」
「malfunctioning a/c.
incompetent staff.
bad loud music.
gym is booked with classes 75% of the day.
awful poolside food.
we dropped laundry off on weds; when we called to ask about it days later, they only then told us they weren't able to do it.
finally, we requested a refund for a small portion of our stay, their customer service rep alona agreed to it, then never gave the refund.
infuriating experience.」
ANDREW