"Family of 4. Stayed for 7 nights. Everything good except for staff. Amari needs to train your staff up in order to match up to your good name. Staff cleaning the rooms daily have very inconsistent standards. Some days I have only been 3 bath towels. Some days shower gel tube totally empty but not refilled. Some days my room has the card for leaving the aircon and lights on and some days the card is not there. Worst of all, on the last night that we were there, we went back from shopping to find that both our access cards were denied from entering our rooms. All our barang barang including passports still in the room. When I approached the front desk, no apology whatsoever. Instead, she said that problem probably from putting the card with my mobile phone. Lol she must think I’m a kid. What is the chance your hotel patrons don’t have their mobile phone and the hotel access card together in the same bag? Everyone doing that cannot access their rooms after that? Amari watergate, please wake up your idea. Please train your staff to either not lie and just apologise for a genuine mistake, or come up with a better lie."
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