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亞斯文金字塔島酒店的評價

5 out of 5
亞斯文金字塔島酒店
Isis Island, Aswan

評價

6.4
10 分評分，優異；243 則評價中有 45 則" "
8 分評分，不錯；243 則評價中有 67 則" "
6 分評分，一般；243 則評價中有 47 則" "
4 分評分，欠佳；243 則評價中有 41 則" "
2 分評分，很差；243 則評價中有 43 則" "

6.4/10 

整潔度

7.0/10 

職員與服務

5.8/10 

設施服務

5.8/10 

住宿狀況

6.4/10 

環保程度

評價

8/10 不錯

真實旅客

讚好：職員與服務和客房舒適度
要坐小轮渡上岛，免费停车，酒店外形五星级，房间状况三星级
於 2019 年 10 月住了 2 晚
Mohamed Shoukry 於 2019年12月4日的回應
的客户。 感谢您的宝贵意见。 您重视的负面评论，我们已予以考虑，并已予以纠正。 期待再次欢迎您来到Pyramisa Isis Island Aswan。 请接受我们的诚挚问候。 管理

6/10 一般

真實旅客

不滿：職員與服務、住宿狀況和客房舒適度
五星級飯店盡然會沒熱水！ 告知櫃檯兩次間隔一個小時沒人處理只好洗冷水 隔天早上也是冷水澡 結合外面無照不肖旅遊業者欺騙遊客 真的失望

10/10 優異

Helen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
nice one, we will come again
the location is not good, far away from the city center, but they have shuttle bus on the schedule, you can check it first, the room was very nice, and they have a very nice infinite swimming pool, we like it so much, just near the Nile.

8/10 不錯

Helen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
one of the best in Aswan
it is an old hotel and located on an Isis Island, they have motor boat every 15minutes, very esay for the guest to go to the main land Aswan. but when we were there, may be we were coming there in the peak season, so only one of it's swimming pool was open, and I book the Nile view room(actually they said all the room can see the Nile), but really it depands, our room was at the first floor, what we saw is just the trees outside. but it's not a big problem, the stuff was very nice they speak very good English. but the dinner buffet was not good! you should improve it, we went to Movenpik to take our dinner everyday

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Horrible experience… Avoid this hotel.
Terrible experience. The hotel is in ruins. The rooms are dirty, bed full of bugs, we got a rash in the morning. The bathrooms full of mold, and hot water not working properly. The AC was not working, and the bathroom lights did not even turn on.
於 2024 年 1 月住了 1 晚

8/10 不錯

Mark

家人同遊
讚好：整潔度和設施服務
We liked the squash court. The free boat to and from the hotel is nice. Hotel is hard to reach by phone
於 2023 年 12 月住了 3 晚

8/10 不錯

Moataz

讚好：職員與服務、住宿狀況和客房舒適度
Great place. Will come back again.
The hotel is excellent in many ways. The location is very very unique. Great place and great service. One thing that needs work is the room cleaning. The dust inder the bed speaks of months without cleaning. Other than that I have no criticism
於 2023 年 12 月住了 1 晚

8/10 不錯

kyuyoung

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I like this hotel becacuse it is located in the island.
於 2023 年 12 月住了 1 晚

6/10 一般

I-Chu (Cupertino)

家人同遊
不滿：設施服務
Staff is overall friendly with various English skills. The hotel looks pretty nice from the outside but the rooms are not compatible to the exterior look. We paid $500 USD in total for 2 nights of a triple room in December. Triple room = 2 twin beds 1 rollaway bed. Mattress quality is similar to those used in motels in the States. None of the machines in the fitness center works. Bathroom door of our room is not closable and room door is very difficult to close. I do miss Cairo Hilton Pyramid Golf, where I paid less with better quality on everything.
於 2023 年 12 月住了 2 晚

2/10 很差

Giulio

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel decadente e sporco
於 2023 年 12 月住了 3 晚

10/10 優異

Moataz

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent choice
Great for the value
於 2023 年 12 月住了 2 晚

2/10 很差

Enes

於 2023 年 12 月住了 2 晚

2/10 很差

Parthiban

多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Such a nightmare. Only the facade looks beautiful. The rooms are run down and so dirty. How could Expedia even be listing this hotel as 5 star? Tables broken and floors so dusty. I’m afraid there might even be bed bugs. Have spoken to the reception and they can’t be bothered. That’s how bad the service is.
於 2023 年 12 月住了 3 晚

8/10 不錯

Rebecca

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel was very good enjoyed the boat trips from hotel to aswan sightseeing good
於 2023 年 12 月住了 6 晚

4/10 欠佳

Takaomi

於 2023 年 12 月住了 1 晚

6/10 一般

Sandyta (Corvallis)

伴侶同遊
讚好：整潔度
不滿：設施服務
Outside of the property looks very nice as you approach from taxi boat to the hotel. But inside could use an upgrade. Definitely still old fashion inside with all the furniture stuff. Tall, bold male and older looking receptionist staff had a misogynist attitude. Did not respond to me but would make eye contact to my husband when he did not even make the reservation and ask only him questions about reservation. Gave my husband the keys and did not acknowledge me until I had to raise my voice and ask for our passports and wifi access which was terrible. Would not be back.
於 2023 年 11 月住了 1 晚

4/10 欠佳

Leon

不滿：整潔度、職員與服務、設施服務和住宿狀況
room had hair all over the bed and the shower didnt work well
於 2023 年 11 月住了 2 晚

6/10 一般

Anna Maria

不滿：住宿狀況
於 2023 年 11 月住了 6 晚

2/10 很差

shahriar

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
I booked a deluxe with king bed and view of the Nile. The room initially given to me was unsafe: the front door did not lock (flimsy, could be pushed open, chainlink broken) and the door to the balcony did not lock. We were reassigned to a room where the locks worked, but with twin beds and not looking at the Nile. The bidet did not work. The shower was terrible: the shower head rotated everywhere getting the ceiling, the floors, the walls all wet. We diverted the water to the faucet, but the showerhead did not work anymore and had to kneel to wash our hair. The water pressure and temperature fluctuated; the tub/shower was clogged. The bathroom was not very clean (fungus growing on the tile). The property was in disrepair and it was dated. Presumably, this is a 5-star hotel, but it is not (more likely 3 stars).
於 2023 年 11 月住了 2 晚

8/10 不錯

Elmostafa

於 2023 年 11 月住了 1 晚

2/10 很差

Ralf

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Sorry, but the hotel in general is not clean. Our bathroom was absolutely dirty and unacceptable ( Room 542)! We were absolutley shocked. My husband and I did‘t use it the two days, we stayed there. We used the bathroom of our daughter in Room 446.
於 2023 年 11 月住了 2 晚

10/10 優異

Mohammad

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent property and delicious breakfast with lots of variety
於 2023 年 10 月住了 2 晚

10/10 優異

Maria Fariza

讚好：整潔度、職員與服務、設施服務和住宿狀況
It was an experience I wouldn’t mind having again!
於 2023 年 10 月住了 2 晚

6/10 一般

MARIA

家人同遊
Not great
The trip was last minute and we had to book whatever was available . This was NOT our first choice and it was not a place we would go back to . It is old, shabby, not clean and not convenient as it is on an Island
於 2023 年 10 月住了 1 晚

8/10 不錯

MARIA

家人同遊
讚好：職員與服務
Not great
There was a shortage of hotels when we booked and this is the best we could get that was not scandalously expensive . Not great
於 2023 年 10 月住了 1 晚

8/10 不錯

Latchman

讚好：整潔度和職員與服務
The property rooms are old.
於 2023 年 10 月住了 3 晚

10/10 優異

Federico

多人同遊
讚好：整潔度、住宿狀況和客房舒適度
Good
I don't understand why there are so many bad reviews from guests, they really must have had a very bad experience to give that opinion, in my case the experience was very good, the staff was attentive and helpful and the facilities and location were very good, totally recommended, The only thing I would recommend to the administration is to improve the quality of the Wi-Fi, which for very basic use works but is slow. Otherwise I highly recommend it.
於 2023 年 9 月住了 3 晚

10/10 優異

Marta.

於 2023 年 9 月住了 1 晚

6/10 一般

Sherri

家人同遊
讚好：整潔度和職員與服務
The property was adequate for us as we were checking in late and departing early the next morning. When I booked I did not realize that the only way to the property was by boat. This made it very inconvenient. We were hungry as we got in at 10pm and the hotel had very limited food options and because you have to take the boat back to the town we really couldn’t go to any of the places still open in town. The food was okay but definitely not high quality. The property was very dated and old. The doors and wood were scratched up and the bathroom had a weird half glass door which meant some water sprayed outside the shower. They also still use physical keys with a giant hanging tag that has your room number. Not really the safest thing. I did find the staff friendly and very helpful. Breakfast was decent but nothing to write home about. All in all if you are looking for a place that is modest and you want to relax in isolation on an island it’s not bad. But if you want to tour around Aswan and explore the city this is not the place.
於 2023 年 8 月住了 1 晚

4/10 欠佳

Martin

不滿：職員與服務和住宿狀況
mostly dissapointing
This is NOT a 5-star hotel! Maybe it was the inauguration day, 50 yr ago. I will say, today, barely a 2 star. Premises definitely showing the aging and lack of proper maintenance. Example: fiberglass bathtub patched and patch blistered and cracked. I booked a room with king bed. they gave me one with 2 beds. Came down and complained, then got what i asked for. Changed some dollars for egyptian pounds. The first time was Ok (a new $50 bill). Second time: "we can change you only $20 US", the catch is, you need to give them freshly mint bills, not a single scratch. needless to say i didnt change anything. now, heading back home with all my "unacceptable" bills. Dinner buffet was ok as well as breakfast, but again, not what you will expect at a 5 stars hotel... Location con: you have to take a ferry running erratic times, allow yourself plenty of time to cross the river and grab your ride.
於 2023 年 5 月住了 2 晚
Hotel Management 於 2023年6月4日的回應
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Pyramisa Hotels & Resorts. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Pyramisa, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and we hope that you will give us the opportunity to better serve you soon.Best Regards,Hotel Management

2/10 很差

Tagelsir

於 2023 年 4 月住了 2 晚
Hotel Management 於 2023年5月5日的回應
Dear Valued Guest, We appreciate your time for posting this feedback. We are sorry that you had an unpleasant experience. Our team strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We would have been thankful, if you had contacted us directly at site, so we could have eliminated the reason for your dissatisfaction. We hope you will give us a chance by staying with us again to show you a better level of experience. Best Regards,

4/10 欠佳

Tagelsir

不滿：整潔度、職員與服務和住宿狀況
Not so good for paid prices.
於 2023 年 4 月住了 2 晚
Hotel Management 於 2023年5月5日的回應
Dear Valued Guest, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. Your low rating is shared with concerned department heads for improvement. Would appreciate if you allow us sometime and share with us directly any misfortunate incidences that caused your dissatisfying experience. Best Regards,

6/10 一般

Dean

家人同遊
讚好：設施服務
不滿：整潔度和住宿狀況
The location is great and being on its own island is very charming. You take a small boat to it. The grounds are very nice and the pool is great. Unfortunately the rooms are very tired and dated. The beds and sheets are old, the flooring is cheap and the bathrooms are poor. Its a shame because the setting of the hotel is great.
於 2023 年 4 月住了 1 晚
Hotel Management 於 2023年6月4日的回應
Dear Valued Guest,Thank you for your candid review, we apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the near future, so that we can provide a better experience.Best Regards,Hotel Management

4/10 欠佳

Angela

家人同遊
不滿：整潔度和住宿狀況
Very old furniture and wifi is terrible

2/10 很差

Hesham

家人同遊, 親子同遊
不滿：職員與服務、設施服務和住宿狀況
I had them change our rooms 2 times. All rooms presented to us were in terrible condition and very dirty; I'm talking about dust and hair on the floor and in the bathroom. We settled in a room because we were just extremely tired from a long travel after they double cleaned the last one. Hotel is in a great location, but staff and manager are extremely unprofessional and rude. Hotel property is in a bad condition and hasn't been maintained for a while. Amenities are old, unmaintained and outdated.
於 2023 年 3 月住了 3 晚

8/10 不錯

Sylvie

於 2023 年 2 月住了 2 晚

8/10 不錯

RAUL

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good experience with some comments
The experience, in general was good; the only thing that was uncomfortable for me was that the WIFI is only available in the lobby area and poor quality, less than 3mb. Additionally it was difficult to find the gym, because is inside the SPA and it's in poor condition
於 2023 年 2 月住了 2 晚

4/10 欠佳

ahmed

家人同遊
不滿：職員與服務、設施服務和住宿狀況
Hotel location very nice but room very bad Furnature very old mattress very bad no equipment in rooms
於 2023 年 2 月住了 4 晚

8/10 不錯

Bruno

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Foi muito boa, recomendo
於 2023 年 2 月住了 1 晚

2/10 很差

Mahmoud

於 2023 年 2 月住了 1 晚

4/10 欠佳

Hasina (Jeddah)

家人同遊, 伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
Not Clen every thing not working as Expected.
於 2023 年 2 月住了 2 晚

2/10 很差

Debra

不滿：整潔度、職員與服務和設施服務
We reserved a room with a King size bed and we got 3 twin beds. We reserved a non smoking room and there was an ashtray in the room and the room smelled of smoke. The room/floors/sheets/towels were either dirty or needed replacing! I would not recommend this hotel to anyone!
於 2023 年 2 月住了 1 晚

4/10 欠佳

Robinson

家人同遊
不滿：住宿狀況和客房舒適度
於 2023 年 1 月住了 2 晚

6/10 一般

Irene

家人同遊, 伴侶同遊
讚好：整潔度
不滿：職員與服務、設施服務和住宿狀況
This hotel must have been very nice but now it is run down. Sorry, but they should make an effort as it has lots of potential

4/10 欠佳

真實旅客

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
There is a fly
於 2023 年 1 月住了 1 晚

2/10 很差

Santosh

家人同遊
不滿：職員與服務和設施服務
I stayed in villa and no internet service provided , I need to go to reception area to use internet services, terrible experience. Over paided for accommodation with no internet connection

8/10 不錯

Daniel

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Die Gesamtanlage ist sehr schön und großzügig angelegt. Auf einer eigenen Nilinsel mit gutem Bootsservice. Mein Zimmer war geräumig, mit Balkon. Der Service und das ganze Personal waren sehr freundlich und zuvorkommend. Das Frühstücksbuffet war gut, frisch, nahrhaft und wohlschmeckend. Die Dauerberieselung mit Musik kann Nachts etwas störend sein. Das Hotel ist recht hellhörig. Das hoteleigene WLAN ist nicht sehr leistungsstark und auch nicht immer stabil.
Guest Relation office 於 2022年12月30日的回應
apologise for the noise, at the moment we have a teams who works to improve the wifi speed and range along with the sound system, so prepare to be dazzled next time you visit us

6/10 一般

Feroz

家人同遊
不滿：職員與服務
Unable to reach anyone at hotel- neither from outside hotel of inside hotel. Rooms are spread across- one porter for more than 200 guests. Guests had to wait in line for long in breakfast- almost 20-39 mts to get omelette Have to take ferry to teach hotel.
於 2022 年 12 月住了 1 晚
Guest Relation office 於 2022年12月30日的回應
Boats are working all day long, and the whole staff is being under training now to provide a better service.promises of a surprising holiday next time

2/10 很差

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
Hello are you there?
Didn’t get to stay as the phone numbers i was provided didn’t work for the property. Nor the 3 others I looked up. Hotels.com was able to get thru on a number they had that’s not published? Had to book a last minute hotel someplace else cause I wasn’t able to contact the property. This is disappointing.
於 2022 年 12 月住了 1 晚

8/10 不錯

Sergio

不滿：整潔度
Bueno para un par de noches
El personal es amable e intenta remediar los detalles de la habitación pero esto lo hace incómodo tener a personas reparando cosas durante tu estancia . Fugas de agua , enchufes inservibles y el estado en general viejo de las habitaciones . Las áreas comunes bastante bien . Room service correcto y el traslado de la isla a la ciudad sin costo. El desayuno bueno y la vista increíble
於 2022 年 12 月住了 1 晚
Guest Relation office 於 2022年12月30日的回應
our staff and members are ready all day long to fix any problem or to help with any sort of situation the guest may face during the stay in our hotel, yet you have not contacted sir us regarding your comments so we could have reacted fast and solve them for you, however next time we are going to make sure giving you an awesome experince with us .