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关于雅典贝斯特韦斯特酒店的点评

2.5 out of 5
雅典贝斯特韦斯特酒店
170 N Milledge Ave, Athens, GA

点评

7.6

还可以

10 分 - 超赞。400 条好评,共有 1001 条点评" "
8 分 - 还可以。255 条好评,共有 1001 条点评" "
6 分 - 一般。144 条好评,共有 1001 条点评" "
4 分 - 很差。105 条好评,共有 1001 条点评" "
2 分 - 糟糕。97 条好评,共有 1001 条点评" "

7.8/10

清洁度

8.4/10

员工和服务

7.6/10

服务设施

7.4/10

住宿条件和设施

7.4/10

环保

点评

4/10 很差

James

与家人出行
满意:员工和服务
不满意:住宿条件和设施,清洁度
Not very clean or comfortable but did the job for a night or 2
2024 年 5 月入住 2 晚

8/10 还可以

Lisa

满意:服务设施
Front desk help was very accommodating
2024 年 5 月入住 1 晚
Manager 于 2024年05月20日 的回复
Hello Lisa,We are pleased to hear that our front desk team was able to assist you during your stay. Our staff takes pride in providing excellent customer service to all our guests. If you ever return to our hotel, please don't hesitate to reach out to our team for any assistance you may need.

8/10 还可以

Stacie,Savannah

与家人出行
满意:住宿条件和设施,员工和服务
Staff were courteous and polite. No issues and a good walking distance from downtown. There was a no dogs allowed sign when walking in and the hotel is listed as pet friendly on the Expedia website.
2024 年 5 月入住 1 晚
Manager 于 2024年05月7日 的回复
Hello Stacie,We appreciate your feedback on our courteous staff and convenient location. We recommend reaching out to our management team for clarification on our pet policy discrepancy. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

2/10 糟糕

William

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Arrived to my room with a broken toilet full of sh*t and toilet tissue. From there the front desk had the audacity to imply that they would bring a plunger for me to plunge toilet with. I called customer care to complain which resulted in the manager kicking me out in retaliation.
2024 年 5 月入住 1 晚
Manager 于 2024年05月4日 的回复
Hello William,We regret to hear about your experience and apologize for any inconvenience caused during your stay. We encourage guests to address any issues with our team directly to find a suitable solution. Your feedback will be shared with the appropriate departments to prevent future occurrences. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.

10/10 超赞

Selena

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great stay. Slept comfortable
2024 年 4 月入住 1 晚
Manager 于 2024年04月23日 的回复
Hello Selena,We're delighted to hear you had a comfortable sleep during your stay with us. Your satisfaction is our priority. If you have any further feedback or need assistance, please feel free to reach out to us. Thank you for choosing our hotel for your accommodation needs.

4/10 很差

Verquishia

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Manager 于 2024年04月20日 的回复
Hello Verquishia,We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any specific feedback you would like to share so we can address any issues. We hope to have the opportunity to welcome you back in the future and provide a better stay for you.

2/10 糟糕

Ante

不满意:住宿条件和设施,清洁度
Unbearable smell and I woke up in the middle of the night and found bugs all over my pillow.
2024 年 4 月入住 1 晚
Manager 于 2024年04月19日 的回复
Hello Ante, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 还可以

Michael

2024 年 4 月入住 1 晚
Manager 于 2024年05月8日 的回复
Hello Michael, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 超赞

Keith

满意:清洁度、员工和服务、住宿条件和设施
Nice stay
2024 年 4 月入住 1 晚
Manager 于 2024年04月13日 的回复
Hello Keith,We are pleased to hear that you had a pleasant experience during your recent stay. We strive to provide all of our guests with a comfortable and enjoyable visit. If you have any feedback or suggestions for us, please feel free to reach out to our management team.

10/10 超赞

Dawn

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great stay!
2024 年 4 月入住 1 晚
Manager 于 2024年04月13日 的回复
Hello Dawn,We're thrilled to hear you had a great stay with us! Your positive feedback is truly appreciated by our team, and we hope to welcome you back soon.

10/10 超赞

Nannette

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice and close to UGA
2024 年 4 月入住 1 晚
Manager 于 2024年04月12日 的回复
Hello Nannette,We're delighted to hear that you found our location convenient for your visit to UGA. Your feedback is much appreciated, and we hope to welcome you back in the future for another enjoyable stay.

10/10 超赞

mark

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
N/ a
2024 年 4 月入住 3 晚
Manager 于 2024年04月12日 的回复
Hello mark,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 超赞

Cody

满意:清洁度、员工和服务、住宿条件和设施
Very nice
2024 年 3 月入住 4 晚
Manager 于 2024年04月11日 的回复
Hello Cody,We are delighted to hear that you enjoyed your stay with us. We strive to provide exceptional experiences for all our guests. Your feedback is truly valued, and we hope to welcome you back in the future.

6/10 一般

Denis,King George

满意:员工和服务,清洁度
The rooms are nice. the facility a whole shows signs of age. Breakfast is poor, we skipped dthe free breakfast and went out to eat.
2024 年 3 月入住 2 晚
Manager 于 2024年04月9日 的回复
Hello Denis, We appreciate your feedback regarding the room quality. We have taken note of your comments on the facility's upkeep and breakfast offerings to improve our services. Thank you for sharing your experience with us, and we hope to welcome you back in the future for a better stay.

6/10 一般

Jane

I’ve stayed in the tower before and it was good. Room 131 in th lower area was not good. It needs some attention. Said there was a coffee maker- no coffee maker. Ice machine was all the way back in the tower- too far away. Kleenex box had 2 tissues in it. It needs remodeling. Tile floor is awful. Wallpaper loose on the wall. Tub and shower are old. Hospitality suite on 3rd floor was pitiful for breakfast. No toast, no muffins or pastries. None. No fruit. The waffle machine was the only appealing thing and the coffee and juice. Was told I couldn’t stay in tower. There were very few cars in the lot. The front desk clerk said there were no clean rooms in the tower????? Very unsatisfied.
2024 年 3 月入住 1 晚
Manager 于 2024年04月9日 的回复
Hello Jane, Thank you for your feedback regarding your recent stay in room 131. We value all guest comments and will share your observations with our team. We encourage you to contact management directly to further discuss your experience and any possible future improvements you may suggest.

8/10 还可以

Jennifer

满意:清洁度、员工和服务、住宿条件和设施
No complaints
2024 年 2 月入住 1 晚
Manager 于 2024年04月9日 的回复
Hello Jennifer,We are delighted to hear that you enjoyed your stay at our hotel. Your satisfaction is our top priority, and we look forward to welcoming you back soon for another wonderful experience.

10/10 超赞

Zachary

满意:服务设施,清洁度
Nice hotel
2024 年 3 月入住 1 晚
Manager 于 2024年04月9日 的回复
Hello Zachary,We are delighted to hear that you enjoyed your stay with us. Your kind words are truly appreciated, and we hope to welcome you back soon for another wonderful experience.

8/10 还可以

Lauren

与配偶出行
满意:员工和服务,清洁度
Great location, had a good time. Thanks!
2024 年 3 月入住 1 晚
Manager 于 2024年04月9日 的回复
Hello Lauren,We are glad to hear that you enjoyed the location during your stay. Our team strives to provide a positive experience for all our guests. Should you have any further feedback or suggestions, please feel free to reach out to us. We hope to welcome you back in the future.

2/10 糟糕

Karen

与家人出行
The room was dirty. The bed sheet and hand towel were either stained or never washed. The laminate floors were filthy. I had to throw away the socks I was wearing. The furniture needs to be replaced. The entire room needs to be refurbished.
2024 年 3 月入住 1 晚
Manager 于 2024年04月9日 的回复
Hello Karen, We appreciate your feedback regarding your recent stay. Your comments will be shared with our housekeeping and maintenance teams for their review and attention. We apologize for any inconvenience caused and hope for a chance to better serve you in the future.

6/10 一般

lori

与家人及幼儿出行
满意:员工和服务
不满意:住宿条件和设施,清洁度
Location is good. The place is filthy.
2024 年 3 月入住 1 晚
Manager 于 2024年04月9日 的回复
Hello lori, We're pleased you found our location convenient. We encourage valuable feedback and recommend reaching out to our management to discuss your concerns further. Your input aids us in maintaining the high standards we strive for.

8/10 还可以

Thomas

2024 年 3 月入住 1 晚
Manager 于 2024年04月9日 的回复
Hello Thomas, We appreciate you choosing our hotel for your stay! Should you have any feedback to share, please reach out to us so we can address any concerns. We look forward to welcoming you back for an even better experience in the future.

10/10 超赞

Daniel

满意:员工和服务
2024 年 3 月入住 1 晚
Manager 于 2024年04月9日 的回复
Hello Daniel,We are glad to hear that you had a wonderful stay with us! We look forward to welcoming you back again soon for another fantastic experience.

2/10 糟糕

Lori,Concord

2024 年 3 月入住 2 晚
Manager 于 2024年04月9日 的回复
Hello Lori, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any areas of improvement.

6/10 一般

Zella

满意:服务设施,员工和服务
The maintenance could have been better. The grounds could have been cleaner. The TV didn’t work and the phone in the room didn’t work. Which made have to move my room.
2024 年 3 月入住 4 晚
Manager 于 2024年04月9日 的回复
Hello Zella, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable for us to improve our services. We recommend reaching out to management to address any outstanding concerns or issues encountered during your visit.

6/10 一般

Christy

与配偶出行, 商务旅客
满意:服务设施,清洁度
不满意:员工和服务
I will first say, the room itself was clean & the bed was comfortable and the lady running the breakfast was great. It’s a fine place for one or two nights but I wouldn’t stay there for like a week. The guy working the night desk was terrible, he basically didn’t speak to us, handed us our keys to our room & we had to go back to him again because he didn’t tell us where our room was. The guy in the morning was fine. The area was ok but definitely wouldn’t want to take small children here, we saw several things that were concerning. Anyway, not a terrible experience but not the greatest either.
2024 年 2 月入住 1 晚
Manager 于 2024年04月9日 的回复
Hello Christy, We appreciate your feedback on your recent stay with us, and we're pleased to hear you found the room comfortable and enjoyed our breakfast service. We'll share your kind words with our staff. If there are any specific concerns you'd like to discuss in further detail, please feel free to reach out to our management team. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

4/10 很差

Michael

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
Manager 于 2024年04月9日 的回复
Hello Michael, We appreciate you choosing our hotel and regret that your experience did not meet your expectations. Please do not hesitate to contact us directly to discuss any concerns you may have had during your stay. We strive to ensure all our guests have a pleasant visit.

2/10 糟糕

Laura

不满意:清洁度、员工和服务、住宿条件和设施
We checked in and checked out immediately. While it smelled like bleach cleaner, there was sticky spots on the floor and only looked surface cleaned. All the corners, nooks and anything not on the surface was filthy. The bathroom door looked like an animal had eaten the bottom of it. When I checked out immediately, the staff didn’t even ask why- just said ok.
2024 年 2 月入住 1 晚
Manager 于 2024年04月9日 的回复
Hello Laura, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We will share your comments with our housekeeping team for further review. Our guests' comfort is our top priority and we strive to provide a clean and pleasant environment for all. rest assured, we will address these concerns to ensure a better experience for our future guests.

8/10 还可以

Sarah

It’s a good value for the money and definitely a convenient location. very nice people working the breakfast and it was a great surprise to have Chick-fil-A in the morning.
2024 年 2 月入住 2 晚
Manager 于 2024年04月9日 的回复
Hello Sarah,We're delighted to hear that you found our hotel to be a good value and enjoyed the convenience of our location. Our team works hard to provide exceptional service, and we're pleased you had a positive breakfast experience. It's great to hear that the Chick-fil-A option was a pleasant surprise for you during your stay.

8/10 还可以

Donald

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location in city. The parking lot was limited to one entrance and exit. The main building was very clean and the breakfast area was large and well equiped. The breakfast matron was very friendly and helpful.
2024 年 2 月入住 1 晚
Manager 于 2024年04月9日 的回复
Hello Donald,We appreciate your positive feedback on our central location, cleanliness, and breakfast area. Your comments about the parking lot entrance are duly noted for future improvements. We're delighted to hear you found our breakfast matron to be friendly and helpful during your stay.

4/10 很差

Andrew

团体旅客
不满意:清洁度、服务设施、住宿条件和设施
Non-smoking room reeked of cigarette smoke. Floors dirty and shower missing shower-head.
2024 年 2 月入住 1 晚
Manager 于 2024年04月9日 的回复
Hello Andrew, We apologize for any inconvenience experienced during your stay. We take cleanliness and maintenance seriously and will address the issues mentioned promptly. Your feedback is valuable in helping us improve our services for future guests.

6/10 一般

LINUS

2024 年 1 月入住 3 晚
Manager 于 2024年04月9日 的回复
Hello LINUS, We appreciate you choosing our hotel for your stay. If you have any specific feedback to share, please feel free to reach out to us so we can address any concerns and improve our services. Your satisfaction is our top priority.

2/10 糟糕

真实旅客

与家人出行
Not clean, old, and the biggest problem was we had no hot water for showers. We had several families with us on the same floor who also didn’t have hot water. Nothing was done or offered even when front desk was notified.
2024 年 2 月入住 1 晚
Manager 于 2024年04月9日 的回复
Dear Guest, We appreciate your feedback and regret to hear about your experience. Rest assured, we take all guest concerns seriously and will address this matter with the team for improvement. Thank you for bringing this to our attention.

6/10 一般

Lynn

与配偶出行
满意:住宿条件和设施,清洁度
Clean- close to nice areas. Frustrating check in with no one at the desk for about 15 minutes.
2024 年 2 月入住 1 晚
Manager 于 2024年04月9日 的回复
Hello Lynn, Thank you for sharing your feedback with us. We appreciate knowing about your check-in experience and will address this with our team to ensure prompt service for all our guests in the future. We are pleased to hear you enjoyed our convenient location near lovely attractions.

4/10 很差

Kent

商务旅客
不满意:员工和服务、服务设施、住宿条件和设施
The front staff lied to us and said our king room I booked was changed by reservation and there was none I had to call you all and it took an hour to get it fixed they had a king room after all
2024 年 1 月入住 1 晚
Manager 于 2024年04月9日 的回复
Hello Kent, We apologize for any confusion regarding your room reservation. Our team works hard to accommodate all guest requests promptly and efficiently. Should you experience any inconvenience in the future, please do not hesitate to contact us directly for assistance.

4/10 很差

Remzi

2024 年 1 月入住 2 晚
Manager 于 2024年04月9日 的回复
Hello Remzi, We're sorry to hear your experience fell short of expectations. We encourage you to contact us directly with any specific feedback you may have so we can address your concerns promptly.

8/10 还可以

Robert

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
It was good, not amazing not bad but good. Staff was friendly
2024 年 1 月入住 1 晚
Manager 于 2024年04月9日 的回复
Hello Robert,We appreciate your feedback on your recent stay with us. Our team prides itself on providing a friendly atmosphere to all our guests. If you have any further comments or suggestions, please don't hesitate to reach out to us. Your input helps us improve our services for future guests.

10/10 超赞

Teresa

满意:住宿条件和设施,清洁度
2024 年 1 月入住 1 晚
Manager 于 2024年04月9日 的回复
Hello Teresa,We are excited to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back soon!

2/10 糟糕

Claudia

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
Manager 于 2024年04月9日 的回复
Hello Claudia, We regret to hear that your stay fell short of expectations. Please do not hesitate to reach out to us with any detailed feedback so we can improve our services for future guests.

6/10 一般

Bettina

2024 年 1 月入住 1 晚
Manager 于 2024年04月9日 的回复
Hello Bettina, We appreciate you choosing our hotel for your stay. If there were any aspects of your experience that could have been improved, please contact us directly so we can address them promptly. We value your insights and hope to welcome you back in the future.

8/10 还可以

Barry

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean and felt safe. The only reason for the 4 stars was that there seemed to be long term occupants with a dog that barked at people.
2023 年 10 月入住 1 晚
Manager 于 2024年04月9日 的回复
Hello Barry,We appreciate your positive feedback on our cleanliness and safety measures. We encourage guests to reach out to our team during their stay if any disturbances occur, so we can address them promptly. Your comfort is important to us, and we will strive to ensure a peaceful experience for all future guests.

10/10 超赞

Miki

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 6 晚
Manager 于 2024年04月9日 的回复
Hello Miki,We're thrilled to hear you had a fantastic stay with us! If you have any more details to share about your experience, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

4/10 很差

Rich

商务旅客
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
Dude at front desk couldn’t care less about the job or helping me..watched me walk around aimlessly to find how to get to my room and provided me no info on anything at desk without me questioning.
2023 年 12 月入住 1 晚
Manager 于 2024年04月9日 的回复
Hello Rich, We appreciate you sharing your experience with us and apologize for any inconvenience caused. Your feedback will be shared with our team to ensure all guests receive proper assistance and information during their stay. Thank you for bringing this to our attention.

8/10 还可以

Dante

2023 年 12 月入住 1 晚
Manager 于 2024年04月9日 的回复
Hello Dante, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 超赞

Whitney

满意:清洁度、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Manager 于 2024年04月9日 的回复
Hello Whitney,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon

8/10 还可以

Julie

2023 年 12 月入住 1 晚
Manager 于 2024年04月9日 的回复
Hello Julie, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 超赞

Shunji

Manager 于 2024年04月9日 的回复
Hello Shunji,We're happy to hear you had a wonderful stay with us! Please don't hesitate to reach out if you have any more feedback to share. Your satisfaction is our top priority!

6/10 一般

Henry

满意:员工和服务
不满意:住宿条件和设施
2023 年 11 月入住 2 晚

10/10 超赞

Michelle

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent breakfast!!!!!!!
2023 年 10 月入住 1 晚

4/10 很差

Kristin

团体旅客
满意:员工和服务
不满意:住宿条件和设施,清洁度
Game day rates in a college town are expected to be astronomical, and the only reason I booked this is because it did not require a 2 night stay. Otherwise, price was in line with newer properties in town and it’s safe to say this property is subpar. Sheets were either dirty or stained - hard to tell. Also ripped. The back of the door was filthy from hands I am sure but nothing a magic eraser couldn’t clean. Much needs to be addressed to fetch the kind of rate we paid to stay at this hotel. Game day or not.
2023 年 11 月入住 1 晚

6/10 一般

James

满意:员工和服务
不满意:客房舒适度,住宿条件和设施
2023 年 11 月入住 2 晚