Contacted property manager several times, via email, well before the trip to verify that we would be on the ground floor. He said that there were a few steps but we would have no problem. When we arrived we found that there were 19 additional steps to our apartment where we had to carry our numerous suitcases. I am 77 years old and have difficulty walking making this quite an ordeal. Additionally, a washer and dryer were listed on VRBO, but there was only a washing machine. The property manager said that the dryer listed was, in fact, a drying rack that you hang your clothes on to dry. That is not what was represented in the listing.