外觀

亞特蘭大市中心萬豪 AC 酒店的評價

3 out of 5
亞特蘭大市中心萬豪 AC 酒店
101 Andrew J. Young Intl. Blvd. NW, Atlanta, GA

評價

8.6

優異

10 分評分,優異;1002 則評價中有 602 則" "
8 分評分,不錯;1002 則評價中有 219 則" "
6 分評分,一般;1002 則評價中有 73 則" "
4 分評分,欠佳;1002 則評價中有 57 則" "
2 分評分,很差;1002 則評價中有 51 則" "

9.2/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

9.0/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

Anna

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
People were very friendly and welcoming. Everything was great
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月29日的回應
Anna, thank you for choosing the AC Hotel Atlanta Downtown and sharing your experience. We're thrilled to hear our welcoming atmosphere and friendly team members exceeded your expectations. We look forward to welcoming you back for another fantastic stay in the future.

10/10 優異

Clorrisa

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月29日的回應
Clorrisa, it's wonderful to see your 5-star rating for AC Hotel Atlanta Downtown. We're delighted you had a fantastic stay, and we thank you for your support. We look forward to welcoming you back in the future.

2/10 很差

Robert

多人同遊
My mattress was completely saturated and have had the hardest time trying to get a manager to explain why or a compensation
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月25日的回應
Robert, we deeply regret to hear you experienced issues with the bedding during your stay and the subsequent difficulties in communication with our management. Acknowledging such concerns, prompt communication with our guests is a priority for us. Feedback like yours helps us enhance our customer service capabilities. Please do feel free to provide more details about your experience, so we can directly address your concerns.

10/10 優異

Cynthia

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月15日的回應
Cynthia, we are thrilled to realize you had a five-star experience at AC Hotel Atlanta Downtown. It's wonderful that you are satisfied with your stay. We eagerly anticipate your return visit, for another phenomenal stay.

10/10 優異

Carlton

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel has a modern look with space for gathering, working, and/or eating.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月10日的回應
Carlton, it's wonderful to read about your appreciation for AC Hotel Atlanta Downtown's contemporary design and versatile spaces. We are pleased you found our facilities suitable for a variety of activities. We hope to welcome you back in the near future for another delightful experience.

10/10 優異

Samantha C

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 4 晚
Customer Service 於 2024年4月4日的回應
Samantha, thank you for choosing the AC Hotel Atlanta Downtown and providing us with your wonderful rating on Expedia. It is great to know that your stay met your expectations. Our team is looking forward to hosting you once again in the future when your travels bring you back to Atlanta. Safe travels!

10/10 優異

Gregory

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月4日的回應
Thank you for the amazing rating, Gregory!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at AC Hotel Atlanta Downtown soon!Thanks again for leaving your feedback!

10/10 優異

Hunter

家人同遊, 伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Literally the most amazing experience I hav ever had in Atlanta!!! Drove up, parking was so so easy. The lady at the front desk made my entire experience amazing. Her name was Tracy. She was the most energetic, amazing person you will ever meet. The best customer service I have ever had!! I will stay here anytime I come to Atlanta specifically because of her amazing customer service.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月2日的回應
Hunter, thank you so much for the glowing feedback about your stay at AC Hotel Atlanta Downtown. We're thrilled knowing that Tracy made your experience memorable with her energy and top-notch service. It's wonderful to learn that these factors, coupled with the convenient parking, have made us your preferred choice in Atlanta. We truly look forward to welcoming you back on your next visit.

10/10 優異

shanna

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean rooms and friendly staff.
於 2024 年 2 月住了 4 晚
Customer Service 於 2024年4月2日的回應
Shanna, we're delighted you found the rooms at AC Hotel Atlanta Downtown to be well-maintained and that our team members made a positive impression on you. We hope to welcome you again on your next visit to Atlanta.

8/10 不錯

Brittany

於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月20日的回應
Thank you for the 4-star rating, Brittany!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at AC Hotel Atlanta Downtown. Thank you again for sharing!

10/10 優異

Robert

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very convenient location, efficient room(no frills but functional), beautiful gym and an amazing friendly and helpful staff
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月29日的回應
Robert, thank you for the glowing review of your stay at AC Hotel Atlanta Downtown. We are thrilled you found our location advantageous and our rooms efficient. It's also great to hear you had the chance to utilize our stellar fitness center, and our team members appreciated your kind words. We hope to welcome you back again real soon.

10/10 優異

Leroy Kinsey

讚好:整潔度、職員與服務和住宿狀況
Love everything
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月25日的回應
Leroy, it's wonderful to hear that you loved everything about your stay at AC Hotel Atlanta Downtown. We strive to provide a memorable experience to all our guests. We look forward to welcoming you back in the near future.

2/10 很差

Charles

不滿:整潔度和職員與服務
Arrived at 1AM after a very long day. Room was 74 when i went in. Set thermostat to 68 and went to bed. Woke at 3AM hot. Looked at thermostat. Said 75 and cooling. Fan was on. So tired i just went back to bed with no covers. Got up at 7AM after tossing around and thermostat said same, 75. I took a photo and checked out and mentioned all this to the desk guy. He just said, thanks for letting us know. I said, no discount for the sauna? Nope! And btw, the beds are cheap and do not have a box spring and the sheets are poor quality. I stayed at the Holiday Inn two blocks over the week prior. They have a low end lobby and staff but the beds and sheets ten times better. To me it's all about the bed an this Marriot is a fail.
Customer Service 於 2024年3月25日的回應
Thank you for taking the time to share your feedback, Charles. We apologize for your experience. A member of our Management team will contact you directly.

10/10 優異

everton marcelo

於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月6日的回應
Everton, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at AC Hotel Atlanta Downtown!

10/10 優異

Vanessah (Raleigh)

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great property, location and staff
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年3月12日的回應
Vanessah, thank you for your complimentary remarks. We're thrilled to hear you recognized the AC Hotel Atlanta Downtown for its highly favored location. We also take great pride in our capable team members who are devoted to ensuring guests have an exceptional stay. We look forward to your next visit.

10/10 優異

Prestige

讚好:整潔度、職員與服務、設施服務和住宿狀況
This is an excellent hotel to stay at if you have an event to attend at the State Farm Arena. It is close by and their is a Waffle House next to the hotel. The Hotel was clean and the staff was very professional!
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月11日的回應
Prestige, it's wonderful to hear how much you enjoyed your stay at AC Hotel Atlanta Downtown. We're glad that our proximity to the State Farm Arena was convenient for your needs and that you also found our cleanliness and professionalism noteworthy. We truly appreciate your kind words and hope to welcome you back again soon.

10/10 優異

Amoy

家人同遊
讚好:整潔度、職員與服務和住宿狀況
I love the cleanliness. Staff were really welcoming and polite. Only thing I had a problem with, no lotion in the room.
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年3月1日的回應
Amoy, we're delighted to hear that you loved the pristine environment of AC Hotel Atlanta Downtown and found our team members cordial and inviting. We appreciate your feedback concerning in-room amenities and will certainly add it to our continual improvement process. Thank you for your review, and we hope to accommodate you again soon.

10/10 優異

Ronisha

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 3 晚
Customer Service 於 2024年2月28日的回應
Ronisha, it's fantastic to see your perfect rating for AC Hotel Atlanta Downtown! We're delighted that your stay with us met your expectations. We hope to welcome you back in the near future!

10/10 優異

Christopher

於 2024 年 2 月住了 3 晚
Customer Service 於 2024年3月20日的回應
Christopher, we are thrilled to know that you had a great stay at the AC Hotel Atlanta Downtown. Your high rating means a lot to us. We eagerly look forward to your next visit. Safe travels until then!

10/10 優異

Katrina

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent hospitality amongst the staff
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月24日的回應
Katrina, thank you for sharing your thoughts about your recent visit to AC Hotel Atlanta Downtown. We're pleased to read that you appreciated the excellent hospitality shown by our team members. We're looking forward to welcoming you back on your next trip to Atlanta.

8/10 不錯

Tracy

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月25日的回應
Thank you for the 4-star rating, Tracy!It's great your time at AC Hotel Atlanta Downtown was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

8/10 不錯

Amy

讚好:整潔度和職員與服務
於 2024 年 2 月住了 3 晚
Customer Service 於 2024年2月22日的回應
Thanks for the 4/5 rating, Amy!We're thrilled you enjoyed your time at AC Hotel Atlanta Downtown so much! We look forward to sharing an even better experience with you soon.

10/10 優異

Adriana

家人同遊, 親子同遊, 商務旅客
讚好:整潔度、職員與服務和住宿狀況
Staff is amazing
於 2024 年 2 月住了 4 晚
Customer Service 於 2024年2月19日的回應
Adriana, it's delightful to hear such positive feedback regarding our incredible team members at AC Hotel Atlanta Downtown. We truly appreciate your warm comments. Looking forward to your next visit!

10/10 優異

Yvette

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great staff
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月19日的回應
Yvette, thank you for your glowing review of AC Hotel Atlanta Downtown. We're thrilled to hear our dedicated team made your stay enjoyable. We can't wait to welcome you back on your next visit to Atlanta.

4/10 欠佳

steven

不滿:設施服務
They charged me $100 for parking. Cleaning came knocking on the door 3 times, what time was I going to leave?
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年2月23日的回應
Steven, we regret your recent experience didn't meet expectations. It's unfortunate to hear about your impressions regarding parking fees and the timing of our housekeeping team. We strive to ensure our pricing structure is clear upon booking and that our services respect our guests' privacy. We apologize for the inconvenience faced and value your feedback and will certainly take it into consideration. Thank you for allowing us to understand more about your stay.

8/10 不錯

Margaret

讚好:整潔度、職員與服務和住宿狀況
The staff very nice and friendly The room very clean and comfortable They need to add a grab and go to their menu, not just a buffet breakfast
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月17日的回應
Margaret, it's delightful to hear that you found our team members at AC Hotel Atlanta Downtown to be affable and welcoming, and that you enjoyed the cleanliness and comfort of your room. Your feedback about expanding our breakfast options is valued. We're always exploring ways to improve our guest experiences. We look forward to welcoming you back in the future for an even better stay.

8/10 不錯

Kenesha

讚好:整潔度、職員與服務和住宿狀況
It’s a good property.
於 2024 年 2 月住了 3 晚
Customer Service 於 2024年2月16日的回應
Kenesha, we're delighted to hear that you found AC Hotel Atlanta Downtown to be a suitable accommodation selection. We strive to ensure our properties are well-maintained for all guests to enjoy. We appreciate your endorsement and looking forward to welcoming you back on your next trip to Atlanta.

10/10 優異

Jennifer

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice room, comfortable bed, easy walk to GWCC.
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年2月12日的回應
Jennifer, it's wonderful to hear that you enjoyed your stay at AC Hotel Atlanta Downtown; we're thrilled our cozy room and easy location added comfort to your experience. We look forward to welcoming you back soon!

10/10 優異

rubina y

於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月20日的回應
Rubina Y, it's fantastic to see your top score for AC Hotel Atlanta Downtown. We appreciate it greatly and hope to have the pleasure of serving you again. Thank you for taking the time to rate us.

10/10 優異

Scott

讚好:職員與服務
於 2024 年 1 月住了 3 晚
Customer Service 於 2024年2月2日的回應
Scott, we're thrilled to hear you've had an enjoyable stay at AC Hotel Atlanta Downtown. It's pleasing to know we met your expectations and we look forward to your next visit.

10/10 優異

maryellen elizabeth (phila)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月29日的回應
Maryellen Elizabeth, thank you for your top-rating of AC Hotel Atlanta Downtown. We're delighted your stay with us met your expectations and we look forward to welcoming you back soon.

10/10 優異

Angela (Baltimore)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was friendly and professional
於 2024 年 1 月住了 3 晚
Customer Service 於 2024年1月18日的回應
Angela, it's delightful to hear that your encounter with the AC Hotel Atlanta Downtown team members was positive. We always strive to uphold our commitment to provide a friendly and professional service. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 優異

Kathyann Lydia

於 2024 年 1 月住了 3 晚
Customer Service 於 2024年2月5日的回應
Kathyann, thank you for choosing to stay at AC Hotel Atlanta Downtown. It's wonderful to hear you had a splendid stay. We appreciate your high rating and look forward to serving you again soon.

8/10 不錯

Sandra

讚好:整潔度、職員與服務和住宿狀況
Near to the main city attractions.
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月13日的回應
Sandra, it's delightful to hear that you found the AC Hotel Atlanta Downtown conveniently located close to popular city destinations. We hope your stay was enjoyable and look forward to welcoming you again in the future.

10/10 優異

Joann

於 2024 年 1 月住了 3 晚
Customer Service 於 2024年1月13日的回應
Joann, the AC Hotel Atlanta Downtown acknowledges your generous rating! We're elated that you enjoyed your stay and we're looking forward to your next visit with us. Your satisfaction is our greatest reward.

10/10 優異

Torrance

於 2023 年 12 月住了 1 晚
Customer Service 於 2024年1月3日的回應
Torrance, it's wonderful to hear you had a fantastic stay at AC Hotel Atlanta Downtown. We appreciate your perfect score and look forward to welcoming you back for another exceptional experience.

10/10 優異

Katavious

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Everything
於 2023 年 12 月住了 1 晚
Customer Service 於 2024年1月13日的回應
Katavious, it's wonderful to hear that your stay at AC Hotel Atlanta Downtown met your expectations in all aspects. Our team trusts you enjoyed your time and eagerly awaits your return for another perfect stay.

6/10 一般

James

於 2023 年 12 月住了 3 晚
Customer Service 於 2024年1月13日的回應
James, thank you for your rating. Your satisfaction means a lot to us, and it's regrettable to know we missed the mark this time. Nevertheless, thank you for staying with us. We look forward to having another chance to better serve you next time.

10/10 優異

Jackson

於 2023 年 12 月住了 1 晚
Customer Service 於 2023年12月31日的回應
Jackson, we're thrilled to know you had an outstanding experience at the AC Hotel Atlanta Downtown. It's guests like you who keep our commitment to service excellence alive. We appreciate your high rating and hope to see you soon. Thank you for sharing your experience with us on Expedia.

2/10 很差

Keturah

於 2023 年 12 月住了 1 晚
Customer Service 於 2024年1月31日的回應
Keturah, we regret that you had anything less than a five-star experience. We would appreciate a chance to understand more about your stay and ways we can make improvements. Please feel free to provide more details. We aim to provide excellent experiences and your feedback is vital to us.

6/10 一般

Eugeniya

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 3 晚
Customer Service 於 2023年12月26日的回應
Eugeniya, we noticed you recently visited and gave a fair rating. We appreciate you taking time to share your feedback. If there are areas where you felt we could improve, we would welcome the opportunity to hear more about your experience. Feedback, both positive and negative, helps us provide the best possible stay for our guests. We hope to see you again in the future, ensuring a more enjoyable visit.

8/10 不錯

ANN CHRISTIN

讚好:整潔度、職員與服務和住宿狀況
Breakfast selection is not good, not worth the price. Hotel is great and staff very friendly.
於 2023 年 12 月住了 3 晚
Customer Service 於 2023年12月23日的回應
Ann, it's wonderful to hear you found your experience at AC Hotel Atlanta Downtown commendable and that our colleagues embodied the friendly spirit we strive for. We will certainly take your input about the breakfast options to heart, as we understand the importance of a delectable start to the day. We appreciate your feedback and hope to accommodate you again soon.

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Fun
Great location. Great staff. I will be staying here again
於 2023 年 12 月住了 3 晚
Customer Service 於 2023年12月17日的回應
Anonymous, thank you for sharing your excellent experience at AC Hotel Atlanta Downtown. We're thrilled to hear that you appreciated our prime location and were pleased with our dedicated team members. Your intent to return is the highest compliment we can receive, and we're very much looking forward to hosting you again. Safe travels until then.

10/10 優異

Traneshia

於 2023 年 12 月住了 1 晚
Customer Service 於 2023年12月10日的回應
Thanks for the perfect rating, Traneshia!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at AC Hotel Atlanta Downtown.Have a wonderful day!

10/10 優異

Antonio

家人同遊
讚好:職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Customer Service 於 2023年12月9日的回應
Thank you for taking the time to leave this wonderful rating, Antonio! We hope to see you again soon at AC Hotel Atlanta Downtown so we can share yet another amazing experience!

4/10 欠佳

Christopher

讚好:整潔度和住宿狀況
不滿:職員與服務
於 2023 年 12 月住了 2 晚
Customer Service 於 2023年12月6日的回應
Thank you for sharing your feedback, Christopher.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

10/10 優異

Europe

讚好:整潔度、職員與服務和住宿狀況
Staff very helpful and nice hotel and room was clean the whole stay.
於 2023 年 11 月住了 3 晚
Customer Service 於 2023年12月1日的回應
Europe, thank you for sharing your positive experience at AC Hotel Atlanta Downtown. We're thrilled to learn that our team members' assistance and our cleanliness standards contributed to a memorable stay for you. Your satisfaction is paramount, and we look forward to making more great impressions on your future visits.

10/10 優異

Robert

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice hotel right across the street from the Tabernacle. The on site bar open in the evening was very good. Staff was friendly.
於 2023 年 11 月住了 1 晚
Customer Service 於 2023年11月28日的回應
Robert, it's wonderful to hear that you appreciated the convenient location of AC Hotel Atlanta Downtown and the quality of our on-site evening bar. We're glad that our amicable team members enhanced your stay. We can't wait to welcome you again in the future.

10/10 優異

Jennifer Haejung (Princeton)

於 2023 年 11 月住了 2 晚
Customer Service 於 2023年12月18日的回應
Jennifer, thank you! It's a delight to know you had a wonderful experience at AC Hotel Atlanta Downtown. We appreciate your top rating on Expedia and look forward to welcoming you back in the future.

2/10 很差

Christine

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Don’t stay here
My car was parked at the hotel for less than 24 hours and I was charged $84. Ridiculous. Also, the lock on the door of my room was broken. When I complained about it when I checked out the clerk said “oh sorry.”
於 2023 年 10 月住了 1 晚
Customer Service 於 2023年11月28日的回應
Christine, we regret to hear your concerns regarding your recent stay. While valet parking is a premium service, we certainly understand that cost is a factor to consider.Regarding the issue you encountered with your room door, we apologize. This is not indicative of the high standards we aim to provide to our guests. We have taken note of your comments and will ensure the necessary improvements are made. We hope for another chance to provide you with a better stay in the future.