外觀
查看供應

亞特蘭大肯納索查斯坦路美洲長住套房酒店的評價

2.5 out of 5
亞特蘭大肯納索查斯坦路美洲長住套房酒店
3316 Busbee Drive, Kennesaw, GA

評價

6.6
10 分評分，優異；543 則評價中有 114 則" "
8 分評分，不錯；543 則評價中有 151 則" "
6 分評分，一般；543 則評價中有 113 則" "
4 分評分，欠佳；543 則評價中有 69 則" "
2 分評分，很差；543 則評價中有 96 則" "

6.6/10 

整潔度

7.4/10 

職員與服務

6.0/10 

設施服務

6.4/10 

住宿狀況

6.2/10 

環保程度

評價

2/10 很差

Rikki

伴侶同遊, 寵物同遊, 多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
At check in I was greeted by Stella and her headphones with “we have no studios available”, no hello or smile or anything. She told me she’d have to upgrade me to a queen suite since the original rooms had to be cleaned still, which is obviously fine but then she said I’d have to pay the difference. Every piece of info I had to pry out of her as she awkwardly stared at us. Once I informed her three times that I reserved two rooms that were available online at the time, she just walked away for a few minutes. She came back, saying nothing for a total of 5 minutes, other than to ask me my signature for the rooms then handed us keys. The rooms smelled terrible, every surface was sticky, the blanket was essentially a second sheet, there was no hair dryer, no coffee maker, and the “complimentary breakfast” was a packaged granola bar.
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月22日的回應
Dear Rikki, Thank you for reviewing our hotel. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We value your feedback as we are always striving to improve our guest experience. We will address this appropriately, and we thank you for your patience. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management

4/10 欠佳

Audrey

於 2024 年 4 月住了 1 晚

6/10 一般

Priscilla

於 2024 年 4 月住了 1 晚

6/10 一般

Debbie

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Staff was friendly and check in was fast, Hotel had a very Smokey smell, carpet in hallway was dirty and chunks of carpet was ripped out. Black hair on towels and bed sheets. Would not stay here again.
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年3月27日的回應
Dear Debbie, Thank you for your feedback, and we apologize for any inconvenience during your stay. Ensuring a clean and comfortable environment is paramount to us, and we regret that we fell short of your expectations. Your concerns will be addressed promptly to improve our facilities and service standards. We value your patronage and hope for the opportunity to regain your trust in the future. Sincerely,Hotel Management

8/10 不錯

Yongsoon sally

於 2024 年 3 月住了 1 晚

6/10 一般

Joyce

多人同遊
讚好：整潔度
不滿：住宿狀況
Room was large and comfy. Refrigerator wasn't level and even though it was on the highest setting was not keeping food cold enough. Range wasn't level and made cooking difficult. Would stop at desk to get toilet paper and they seemed to be out each time. Ended up buying our own. Asked for replacement towels and had to wait over 2 hours for the towels.
於 2024 年 1 月住了 10 晚
Hotel Management 於 2024年2月20日的回應
Dear Joyce, Thank you for choosing us. Our primary focus is always to make guests comfortable and enjoy their hotel experience while with us. We are sorry for any disappointment with not having the towels and toilet paper rolls in your room and the front desk team not being able to hand them over when needed. Your remarks were shared with our concerned team, and we instructed them to keep the supplies of stock ready. Further, we apologize for the refrigerator not working well and will keep our technical team informed to check and fix it. Thank you for bringing this to our attention. On the positive side, knowing you were pleased with the spacious and comfortable room and had a pleasant time is nice. Please allow us to regain your trust and make your next stay with us flawless.Sincerely,Hotel Management

10/10 優異

Lashandra

讚好：整潔度、職員與服務和住宿狀況
It’s super quiet &’ the staff here is very nice &’ friendly
於 2024 年 1 月住了 1 晚

8/10 不錯

Michelle

商務旅客
讚好：整潔度
不滿：客房舒適度
Wish I could have afforded to stay somewhere else.
There was this one girl that every time I asked a question she would just look at me as if she either didn’t know or didn’t care. The site says breakfast, there’s no breakfast other than oatmeal packets & coffee. If you have a kitchen, u have to ask for the dishes at the desk, they give you dish liquid in tiny packs. The hallways are atrociously stinky. Smells like a mix of weed & cigarette smoke. The beds are so uncomfortable, my back hurt for days. The pullout sofa mattress was so thin I could feel every spring.
Full size bed
Thin mattress on this pull out bed
於 2023 年 11 月住了 3 晚
Hotel Management 於 2023年11月15日的回應
Dear Michelle, We appreciate your feedback and apologize for any inconvenience you experienced. Our team aims to provide excellent service, and we're sorry if there were lapses in communication. Regarding breakfast, we'll review our offerings to ensure they align with guest expectations. We understand the importance of a comfortable stay, and we'll address the concerns you've raised with our team. Thank you for sharing your observations, and we hope to have the opportunity to enhance your experience in the future.Sincerely,Hotel Management

10/10 優異

Kazi

讚好：職員與服務和設施服務
No Texi Service
於 2023 年 10 月住了 1 晚

10/10 優異

Stephanie Jill

家人同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
I did not actually stay. I reserved the room for my brother’s family. They are all variously disabled, and my sister-in-law had to have surgery in Marietta with a next-day followup. It would have been a lot for her to have to make 2 100-plus mile round trips in 24 hrs so I helped with getting them a place to stay. It’s my understanding that my brother complained about some aspects of the stay. He was not even there—he ended up “not being up to going”. Thanks for providing a safe and accessible place for my relatives to accomplish what they needed to do.
於 2023 年 10 月住了 1 晚
Hotel Management 於 2023年10月19日的回應
Dear Stephanie Jill, Thank you for your feedback regarding your recent stay. We appreciate your kind words and understanding. While we're sorry to hear that your brother had concerns about the visit, we're grateful for the opportunity to provide a safe and accessible place for your relatives during their time of need. Our team is dedicated to ensuring all our guests have a comfortable experience, and we look forward to welcoming you or your family back in the future.Sincerely,Hotel Management

2/10 很差

Jessica

於 2023 年 10 月住了 1 晚

10/10 優異

Patricia

於 2023 年 10 月住了 1 晚

6/10 一般

Kimberly

Needs some upgrades
於 2023 年 9 月住了 1 晚
Hotel Management 於 2023年9月30日的回應
Dear Kimberly, Your feedback gives us the knowledge we need as we continually seek to improve our guest experience. We do consistently receive praise for our service and hospitality; however, we will note your comments as we continue to monitor our property's condition and plan for future upgrades and changes.Sincerely,Hotel Managemen

4/10 欠佳

Wendy

於 2023 年 9 月住了 1 晚

6/10 一般

Patricia

商務旅客
不滿：設施服務和住宿狀況
My son and I were locked out of our room twice and no one called or communicated as to why.
於 2023 年 8 月住了 14 晚
Hotel Management 於 2023年9月11日的回應
Dear Patricia, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, please accept our apologies for this lapse in service. We will look into this further to ensure a smoother experience for our guests. Your feedback is instrumental in helping us enhance our guest experience, and we greatly appreciate your patience. We look forward to providing you a more seamless stay during your next visit.Sincerely,Hotel Management

10/10 優異

Dora

於 2023 年 8 月住了 5 晚

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay
This is the cleanest ESA that we have stayed in in years! The property is within walking distance of KSU and the night we checked in some people had parking problems because there was a football game and folks felt ok with parking at the hotel. At check in the desk clerk seemed to be speaking with her teeth locked together, it took both of us to decipher what she was saying. The room was spacious and clean. We had to ask several times in order to get all of the kitchen "stuff" that we needed. No dish drainer though. WE WOULD DEFINITELY RECOMMEND THIS PROPERTY!
於 2023 年 8 月住了 5 晚

8/10 不錯

valson

於 2023 年 8 月住了 1 晚

8/10 不錯

Tavorn

讚好：整潔度、職員與服務和住宿狀況
Awesome
於 2023 年 8 月住了 1 晚
Hotel Management 於 2023年8月14日的回應
Dear Tavorn, We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Sincerely,Hotel Management

10/10 優異

Larry

不滿：住宿狀況
No hot water, vending machines empty. Thought the air condioner was goong to explode. No ice. Fridge not working. Never stay at the chain AGAIN.
於 2023 年 8 月住了 1 晚

2/10 很差

Kelly

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Reservation was canceled 2 hours before check in. Was charged for first night, been a hassle ever since trying to get everything refunded. And my review keeps being denied, is this because I’m not leaving a good review?
於 2023 年 7 月住了 6 晚
Hotel Management 於 2023年7月26日的回應
Dear Kelly, Please accept our sincere apologies for the disappointing experience you had with us. If you made a reservation through a third-party booking site, we suggest you contact them for any financial inquiries. However, please don't hesitate to reach out to us directly at the hotel for any assistance. We hope you will allow us a future opportunity to host your stay and show you the impeccable hospitality we are known for.Sincerely, Hotel Management

8/10 不錯

Sudy

讚好：整潔度和職員與服務
於 2023 年 6 月住了 8 晚

2/10 很差

Jennifer

不滿：整潔度和住宿狀況
於 2023 年 6 月住了 7 晚

6/10 一般

Magdalena

讚好：職員與服務
不滿：整潔度和住宿狀況
The staff was very nice. However, the room was not very clean. When the air cooler had been running all day, there was a strong odor of cat urine. The bathroom was really gross, I was glad I brought Clorox wipes.
於 2023 年 6 月住了 2 晚
Hotel Management 於 2023年6月30日的回應
Dear Magdalena, Thank you for choosing us for your recent visit. We are happy to read your kind words about our friendly staff. However, we sincerely apologize for the cleanliness you have experienced in our room and bathroom, which impacted your overall comfort. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back soon. Sincerely,Hotel Management

8/10 不錯

Yaiza

於 2023 年 6 月住了 1 晚

10/10 優異

Andrea

於 2023 年 5 月住了 1 晚

4/10 欠佳

Tim (Bella Vista)

讚好：職員與服務
不滿：整潔度和住宿狀況
Rooms smelled like old cigarettes and the hall like pot. Rooms were old and dark and need a remodel. Good location and staff were very friendly and helpful.
於 2023 年 5 月住了 8 晚
Hotel Management 於 2023年5月23日的回應
Dear Tim, Thank you for staying with us and for your review. While we are glad you were satisfied with our courteous staff and the convenience of our location, we apologize for the condition of your suite and any oversight in our hotel areas. We understand how important it is to have a clean room and one that is also free of smoke, and we’re sorry for not being able to make that happen for you. We are sorry that these issues compromised your stay. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

6/10 一般

Tim (Bella Vista)

讚好：職員與服務
不滿：整潔度和住宿狀況
Great location and staff was friendly but this hotel needs a remodel really badly. Rooms smelled like old cigarettes, dark and paint is tired.
於 2023 年 5 月住了 2 晚
Hotel Management 於 2023年5月16日的回應
Dear Tim, Thank you for staying with us and sharing your feedback. We are pleased you had a pleasant time here and were happy with the services of our team. However, we are sorry that the condition of our suite did not meet your expectations. We have taken note of your observations regarding the need to update and renovate, and currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. We are continually striving to improve our guest experience, and we hope you will return soon so we can show you our commitment to exceptional hospitality.Sincerely,Hotel Management

8/10 不錯

John (Royal Oak)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Nice sized room, but not even a coffemaker. Not really set up as day by day hotel.
於 2023 年 4 月住了 1 晚
Hotel Management 於 2023年4月24日的回應
Dear John, Thank you for providing feedback on your recent stay at Extended Stay America. We are glad to hear that you found your room to be spacious. Regarding your feedback about our hotel not being set up as a day-by-day hotel, we would appreciate further details to understand what you mean by that. We always strive to provide a comfortable and convenient experience for all our guests, regardless of their length of stay.Thank you again for your feedback, and we hope to welcome you back in the future and provide you with an even better experience.Sincerely,Hotel Management

2/10 很差

Richard

於 2023 年 4 月住了 1 晚

2/10 很差

Levar

於 2023 年 3 月住了 1 晚

2/10 很差

Lulu

不滿：整潔度、職員與服務、設施服務和住宿狀況
Hav bedbug on my bed
於 2023 年 2 月住了 2 晚
Hotel Management 於 2023年3月7日的回應
Dear Lulu, Please accept our apologies for not meeting your expectations during your visit. Regarding our rooms' cleanliness and pest control, we follow the most rigorous industry standards. We have discussed your feedback with our housekeeping team, and the room you occupied will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

4/10 欠佳

timothy

多人同遊
不滿：職員與服務、設施服務和住宿狀況
Room stunk. Smelled bad. Pull out bed was stained brown. No towels for 2nd day. Had to get them ourselves
於 2023 年 2 月住了 2 晚
Hotel Management 於 2023年3月1日的回應
Dear Timothy, Thank you for choosing us. We apologize that our housekeeping staff overlooked some areas in your room which does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again to experience a perfect time.Sincerely,Hotel Management

4/10 欠佳

真實旅客

家人同遊
不滿：整潔度和職員與服務
Bad smell in room not going shine there if sure
於 2023 年 2 月住了 1 晚
Hotel Management 於 2023年2月20日的回應
Dear Guest, We apologize for the concerns you experienced during your stay. Our housekeeping team works hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your feedback.Sincerely,Hotel Management

10/10 優異

William

讚好：住宿狀況
Nice place to stay
Everything was nice.Ms Kim and Asia are the best. My favorite place to stay
於 2023 年 1 月住了 1 晚
Hotel Management 於 2023年3月17日的回應
Dear William, Thank you for evaluating your stay at Extended Stay America. Your satisfaction is essential to us; therefore, we are delighted to know we met your expectations. We have shared your appreciation with our team, as any compliment is a booster for better service. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Management

8/10 不錯

Martin

10/10 優異

Carol

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 11 月住了 1 晚

6/10 一般

Jorge

商務旅客
不滿：住宿狀況
於 2022 年 10 月住了 3 晚

4/10 欠佳

Sara

家人同遊, 親子同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Needed a quick rest. Smelled kinda funky and had cockroaches run across the night stand. We hurried up and left after seeing that. Front desk said she may try to give us a discount.
於 2022 年 10 月住了 1 晚
Hotel Management 於 2022年10月7日的回應
Dear Sara, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management

6/10 一般

Raymond

讚好：整潔度和職員與服務
不滿：設施服務
No utensils or plates. Some small cockroachs.
於 2022 年 9 月住了 5 晚
Hotel Management 於 2022年10月7日的回應
Dear Raymond, we are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management

6/10 一般

Dwayne Edward

讚好：整潔度和職員與服務
Ust okay
於 2022 年 8 月住了 2 晚
Hotel Management 於 2022年8月29日的回應
Dear Dwayne, thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management

2/10 很差

Megan

不滿：整潔度、住宿狀況和客房舒適度
Too gross for the "average" passerby
This place was very dirty. The carpet was filthy and the other "tenants" would let their dog poop outside the room doors and just leave it there.
於 2022 年 8 月住了 1 晚
Hotel Management 於 2022年8月5日的回應
Dear Megan, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management

8/10 不錯

Bronson

家人同遊
讚好：職員與服務和設施服務
Cabinet doors need to be cleaned better, had greasy residue on doors
於 2022 年 7 月住了 3 晚
Hotel Management 於 2022年8月1日的回應
Dear Bronson, thank you for reviewing your stay at Extended Stay America. We are pleased to read your stay with us was pleasant. We strive to provide an exceptional stay to all our guests. Also, we have noted your concern, and please be assured we will address this appropriately with our team. We hope to welcome you back soon for another enjoyable visit. Sincerely, Hotel Management

8/10 不錯

LaToya

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room was better than expected.
於 2022 年 7 月住了 3 晚
Hotel Management 於 2022年7月22日的回應
Dear LaToya, thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management

10/10 優異

Stephen

於 2022 年 7 月住了 7 晚

4/10 欠佳

真實旅客

家人同遊
不滿：整潔度
Budget hotel for a not so budget price
Budget hotel at a not so budget price. Room was basic, floor didn’t seemed mopped, bed base/frame uneven and felt like it would break at anytime. Fleas in room. Expensive stay for what you get. Good location, staff okay.
於 2022 年 7 月住了 3 晚
Hotel Management 於 2022年7月20日的回應
Dear Guest, thank you for taking the time to post a review of your time with us. We were disappointed that our accommodations did not provide the value you hoped for. Your feedback is essential for us, and we will share it with our team to ensure it is addressed appropriately and to avoid future occurrences. We look for your return for a much-improved experience. Sincerely, Hotel Management

2/10 很差

Kevin

商務旅客
不滿：職員與服務
Upon arrival hotel was sold out and was denied a room. Front desk refused a refund as they said I should have not booked through a 3rd party app. Cannot get through to a live person to fix this with hotels.com. Charge is currently under dispute with credit card company. No more 3rd party bookings for me
於 2022 年 6 月住了 1 晚
Hotel Management 於 2022年6月20日的回應
Dear Kevin, thank you for being our guest and for taking the time to leave your feedback. We apologize for these concerns. Unfortunately, financial inquiries on reservations made through a third-party prepaid booking site must be made through them, and we suggest you contact them directly. Thank you once more for choosing our hotel, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management

10/10 優異

Stephanie

寵物同遊, 商務旅客
讚好：職員與服務和住宿狀況
Red nail polish stains in shower and on counter. Floor sticky. Staff very pleasant.
於 2022 年 6 月住了 1 晚

8/10 不錯

Annamarie

讚好：住宿狀況和客房舒適度
於 2022 年 6 月住了 7 晚

8/10 不錯

Stephanie

讚好：整潔度和職員與服務
於 2022 年 6 月住了 3 晚