外觀

亞特蘭大肯納索智選假日酒店 (IHG 旗下酒店)的評價

3 out of 5
亞特蘭大肯納索智選假日酒店 (IHG 旗下酒店)
2485 George Busbee Pkwy Nw, Kennesaw, GA

評價

7.2

不錯

10 分評分,優異;857 則評價中有 276 則" "
8 分評分,不錯;857 則評價中有 240 則" "
6 分評分,一般;857 則評價中有 156 則" "
4 分評分,欠佳;857 則評價中有 85 則" "
2 分評分,很差;857 則評價中有 100 則" "

7.8/10 

整潔度

8.2/10 

職員與服務

7.2/10 

設施服務

7.2/10 

住宿狀況

7.2/10 

環保程度

評價

6/10 一般

Charles Kenneth Whitson

伴侶同遊
不滿:職員與服務和住宿狀況
The staff was friendly, but the property was poorly maintained. The light switch for the bathroom was not properly located or mounted and the as so close to the shower, it wasn’t safe
於 2024 年 5 月住了 1 晚

10/10 優異

Chanel

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice and cozy place to stay
於 2024 年 5 月住了 2 晚
Sophia CSR 於 2024年5月23日的回應
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

4/10 欠佳

Cynthia

於 2024 年 5 月住了 1 晚
Sophia CSR 於 2024年5月23日的回應
Dear Guest,We are sad to see this rating and would like to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 優異

Vicki

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great stay. Would definitely stay again if in area.
於 2024 年 5 月住了 2 晚
Sophia CSR 於 2024年5月14日的回應
Dear Guest,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.

10/10 優異

Ana

家人同遊
讚好:設施服務
Good
於 2024 年 5 月住了 3 晚
Sophia CSR 於 2024年5月14日的回應
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

8/10 不錯

Constance

家人同遊
讚好:整潔度和職員與服務
Property was older but nicely done. One elevator didn’t work. Some of the stuff in the gym didn’t work. Housekeeping was good. Snack room was well done and reasonable for a hotel.
於 2024 年 5 月住了 3 晚
Sophia CSR 於 2024年5月14日的回應
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

4/10 欠佳

Lester

家人同遊
讚好:整潔度
Serviceable
於 2024 年 5 月住了 1 晚
Sophia CSR 於 2024年5月8日的回應
Dear Guest,Your business is very important to us and we value your feedback. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 優異

Dionne

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent stay, excellent breakfast. Can’t wait to go back.
於 2024 年 4 月住了 2 晚
Sophia CSR 於 2024年5月2日的回應
Dear Guest,Thank you for your valuable opinion regarding our hotel. We strive to do our very best by accommodating every one of our guests. Our Team hopes to see you again soon and to impress you with our continued improvements.

10/10 優異

Ivan

商務旅客
Great experience
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年4月30日的回應
Dear Guest,Thank you for choosing to stay with us during your journey. We truly appreciate you taking the time to share your experience. Also, glad to hear that you will come back to see us again on your next trip to the area!

10/10 優異

Stan

讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年4月30日的回應
Dear Guest,We appreciate your positive feedback and are glad to hear that you found your room clean and comfortable. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

10/10 優異

Amber

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
great!
於 2024 年 4 月住了 2 晚
Sophia CSR 於 2024年4月22日的回應
Dear Guest,Earning a perfect 5-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

8/10 不錯

Nicole

親子同遊, 商務旅客
讚好:住宿狀況
The staff were great
於 2024 年 4 月住了 2 晚
Sophia CSR 於 2024年4月22日的回應
Dear Guest,We appreciate your comments regarding your recent stay. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.

2/10 很差

aAngie

讚好:住宿狀況
不滿:職員與服務
The man and the lady at the front desk tried to tell me they were $30 more per night than what I paid. Refused then told me they were completely booked only to have another reservation online. Then he places us in the corner room by the stairs. We couldn’t sleep at all from the stairs and the loud closing of the door. We saw 4 baby roaches in our bathroom and the shower would not get hot at all and tub wouldn’t plug. Terrible to be such a pretty hotel
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年4月22日的回應
Dear Guest,I am very sorry to hear about the inconvenience you faced, and that we did not meet your expectations. Please note that your concern has been passed on to our management for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

10/10 優異

Stanley

讚好:整潔度、職員與服務和住宿狀況
Clean!
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年4月22日的回應
Dear Guest,Thank you for choosing us for your recent stay. We are glad to see your review. We every day strive to maintain our hotel clean and pleasant more than what our guests come to expect from us. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels.

6/10 一般

gregory

家人同遊
讚好:職員與服務
Older. Many things out of order. Elevator, fitness equipment, fixtures coming off the wall in bathroom. The plus was a good breakfast.
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年4月18日的回應
Dear Guest,We appreciate your feedback regarding your recent stay with us. We apologize for any inconvenience caused by the issues you encountered with our facilities. Rest assured, we are actively working to address these maintenance concerns to improve the overall experience for our guests. We're pleased to hear that you enjoyed our breakfast offerings, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Thank you for choosing to stay with us.

10/10 優異

Breeann

家人同遊
讚好:整潔度、設施服務和住宿狀況
The beds were so comfortable and the staff was very kind!
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年4月15日的回應
Dear Guest,We get inspired by the great feedback and comments we receive from the guests like you! We thank you for your support. Our Team hopes to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

10/10 優異

Debra

讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice enough hotel but finding it was a little difficult as it was tucked in the back of the restaurants
於 2024 年 2 月住了 1 晚
Sophia CSR 於 2024年4月15日的回應
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

8/10 不錯

John

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Updated and clean.
於 2024 年 4 月住了 4 晚
Sophia CSR 於 2024年4月13日的回應
Dear Guest,Thank you for your positive feedback! We're glad to hear that you found our accommodations updated and clean. Maintaining a fresh and modern atmosphere is important to us, and we appreciate you noticing our efforts. We look forward to welcoming you back soon!

10/10 優異

Nancy

家人同遊
讚好:整潔度、職員與服務和住宿狀況
The hotel is kept clean, great self serve breakfast, convenient for travellers passing through
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年4月8日的回應
Dear Guest,We get inspired by the great feedback and comments we receive from the guests like you! Our Team thanks you for your support and are so glad we were able to provide you with such a wonderful experience. We assure you the best of our services at all times.

8/10 不錯

Thomas

家人同遊
讚好:整潔度、職員與服務和設施服務
The interior of the hotel is run down. Place needs to be refurbished.
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年4月7日的回應
Dear Guest,Thank you for taking the time to share your feedback with us! Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

8/10 不錯

Camesha

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great staff
於 2024 年 3 月住了 2 晚
Sophia CSR 於 2024年4月1日的回應
Dear Guest,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

10/10 優異

CRAIG

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Sophia CSR 於 2024年3月26日的回應
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 一般

Andrew

讚好:職員與服務
不滿:住宿狀況
Thermostat didn’t even power on in our room. Very loud during the night. Smushed poop or chocolate in the lobby when we were leaving. One very slow elevator for all 6 floors. It’s worth what I paid but not anything more. Convenient off the highway for a commute.
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月26日的回應
Dear Guest,We apologize for the inconvenience you experienced during your stay with us. Your feedback is crucial to our improvement, and we'll address these issues promptly with our team to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to exceed your expectations on your next visit. Thank you for choosing us for your stay.

10/10 優異

Katreia

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
A weekend stay to visit family…Very comfortable and accessible to nearby shopping…front desk staff welcoming and friendly
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月23日的回應
Dear Guest,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. We are glad to know that you had a nice stay with us. We are eager to see you again.

8/10 不錯

Theresa

家人同遊
The beds were very comfortable. The bathroom wasn't totally clean.
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月19日的回應
Dear Guest,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 優異

Sara (Fenton)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Room was clean and staff very friendly
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月19日的回應
Dear Guest,Your 10-star review is greatly appreciated. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel. Our Team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best and look forward to serving you again here!

4/10 欠佳

Tammy

伴侶同遊
不滿:設施服務
No coffee at the breakfast. Room had broken usb plugs.
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月18日的回應
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 優異

Terrence

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Sophia CSR 於 2024年3月11日的回應
Hi Terrence,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 一般

Kim

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I have stayed here before it was great but, unknown to me there was a Caffeine and Octane event the weekend I was there. It sounded like I was in the middle of the Indy 500 the entire night, so so loud. I wish I would have been warned before I booked my night stay.
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月10日的回應
Dear Guest,Thank you for taking the time to share your feedback with us! Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

6/10 一般

John

伴侶同遊
讚好:職員與服務
不滿:設施服務
There are people tent living directly outside the chain linked fence of the parking lot. The hotel sits right next to the highway, so if your room is on the backside, you’ll hear the traffic all night. Shampoo bottle in the bathroom was empty, as well as the hand soap bottle by the sink. The tub was dirty upon arrival. The ceilings in the bathroom were cracked and falling apart, most likely because the bathroom doesn’t have an exhaust fan, which if you’re like me and like hot showers, the bathroom will be fogged up. The water pressure was amazing, which I definitely appreciate. The rest of the room looked clean and there were plenty of channels to suit your viewing needs.
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月4日的回應
Dear Guest,The issues that you raise are important to us. We strive to deliver an exceptional stay for every guest, so it's disappointing that you did not receive great value. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

6/10 一般

Scott

讚好:整潔度和職員與服務
不滿:住宿狀況
Bathroom could use some updating.
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月6日的回應
Hi Scott,We greatly appreciate that you've taken the time to share your rating of our hotel. I would also like to thank you for bringing your concern to our attention. I assure you that we are correcting this issue for improved convenience in future visits.

6/10 一般

Alan (Patriot)

家人同遊
large electric cable / plug sticking out from under AC unit. Bedding smelled. Caulking in bathroom failing. Bathroom door warped and won't close, breakfast not worth eating and limited.
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月4日的回應
Hi Alan,We sincerely apologize for the inconvenience you encountered during your stay. Your feedback is valuable, and we assure you that we take these matters seriously. Thank you for bringing these concerns to our attention, and we appreciate your understanding. We hope to have the opportunity to better serve you in the future.

8/10 不錯

Jennie

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great stay and great breakfast.
Quiet and clean. Staff wonderfully friendly.
於 2024 年 2 月住了 1 晚
Sophia CSR 於 2024年2月27日的回應
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

2/10 很差

Eric

讚好:整潔度和住宿狀況
不滿:職員與服務
This hotel is near the interstate and you hear traffic and trucks jake breaking all night. People slamming doors all night and yelling in their room and staff did NOTHING.
於 2024 年 2 月住了 1 晚
Sophia CSR 於 2024年2月27日的回應
Hi Eric,Providing a peaceful and comfortable environment for our guests is important to us. Your feedback is valuable, and we will review our procedures to ensure that similar incidents are handled more effectively in the future. We appreciate your understanding and hope to have the opportunity to better serve you on your next visit.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Sophia CSR 於 2024年2月26日的回應
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 很差

Jennifer

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Horrendous staff
Sophia CSR 於 2024年2月21日的回應
Dear Guest,Providing the highest level of hospitality is our number one priority. It is disheartening to read your opinion about our staff. Please let us know more about your experience so we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 一般

Todd

商務旅客
讚好:職員與服務
不滿:客房舒適度
Usually this hotel is ok, but not today. All through the night there was a whistling sound in my room and up and down the hall way. Sounded like the building hvac system. There was banging in the hallway at random but frequent times also. Very hard to sleep. Need to dampen the doors closing too. It sounded like there was a conference up and down the hallway about how to repeatedly slam your door. Breakfast was good. Staff was friendly.
於 2024 年 2 月住了 1 晚
Sophia CSR 於 2024年2月21日的回應
Dear Guest,Thank you for bringing these concerns to our attention. We apologize for the inconvenience caused by the noise disturbances during your stay. We are pleased to hear that you enjoyed the breakfast and found our staff friendly. Your feedback is valuable to us as we strive to improve our services and facilities. We hope to have the opportunity to welcome you back for a more restful stay in the future.

10/10 優異

Robert

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Sophia CSR 於 2024年2月14日的回應
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 優異

George

商務旅客
讚好:住宿狀況
This is the type of establishment that if I had a job with the hotel I would rather live there. I enjoyed it so much that I will have to go back next week for another stay.
於 2024 年 2 月住了 1 晚
Sophia CSR 於 2024年2月11日的回應
Dear Guest,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your lovely feedback. We are eager to see you again.

6/10 一般

Peter

商務旅客
讚好:職員與服務
不滿:住宿狀況
The place is getting old and dated. I liked the workout area and breakfast. The staff was always friendly and helpful.
於 2024 年 1 月住了 5 晚
Sophia CSR 於 2024年2月9日的回應
Dear Guest,Thank you for sharing your feedback with us. We truly value your opinion and are committed to continuously improving our facilities and services. Please rest assured that we are taking steps to address the issues you've raised, and we hope to have the opportunity to welcome you back in the future to experience the improvements firsthand. Thank you again for your feedback, and we look forward to serving you again soon.

10/10 優異

Benjamin

讚好:整潔度、職員與服務和住宿狀況
Good place to stay very safe.
於 2024 年 2 月住了 2 晚
Sophia CSR 於 2024年2月7日的回應
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

8/10 不錯

Manish

讚好:職員與服務和客房舒適度
於 2024 年 2 月住了 1 晚
Sophia CSR 於 2024年2月7日的回應
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 一般

Eleonora

讚好:整潔度和職員與服務
於 2024 年 2 月住了 1 晚
Sophia CSR 於 2024年2月7日的回應
Hi Eleonora,Guest satisfaction is our number one objective, we appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

8/10 不錯

Ada

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Sophia CSR 於 2024年2月6日的回應
Hi Ada,Guest satisfaction is our number one objective, we appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

6/10 一般

Aulaysha

家人同遊
不滿:整潔度、職員與服務和住宿狀況
Stayed 2 nights, housekeeping did not come to clean room at all, i had to ask the front desk for towels and washcloths. Toilet was broken in my room, maintenance did come fix it immediately once i told the front desk. Room had a weird smell like old soiled carpet, stains and hair were on the pillowcases. This isn’t really the hotels fault but someone burnt food in microwave when i arrived and the smoke and smell were present the entire 2 days i was there. The fire department had to come and ventilate the 4th floor. Overall i wouldn’t come back based on the cleanliness.
Sophia CSR 於 2024年2月5日的回應
Dear Guest,I sincerely apologize for the multiple issues you encountered during your recent stay with us. Your experience falls well below our standards, and I appreciate your patience in bringing these matters to our attention. I want to assure you that we are addressing the housekeeping and maintenance lapses immediately to prevent a recurrence. Your comfort and satisfaction are our top priorities, and we are committed to rectifying these issues.

8/10 不錯

Jeffrey

伴侶同遊
讚好:職員與服務
The manager was great. She helped us retrieve two pillows we left behind. Boxed them up and put the label I bought to have them sent home. Lovely
於 2024 年 1 月住了 1 晚
Sophia CSR 於 2024年2月2日的回應
Dear Guest,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

8/10 不錯

Elizabeth

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Convenient, close to restaurants, clean, friendly staff
於 2024 年 1 月住了 1 晚
Sophia CSR 於 2024年1月30日的回應
Dear Guest,Thank you for your feedback! We're delighted to hear that you found our location convenient, appreciated our cleanliness, and enjoyed the friendliness of our staff. We strive to provide a positive experience for our guests. Looking forward to welcoming you again soon!

6/10 一般

Lisa

家人同遊
不滿:整潔度和住宿狀況
於 2024 年 1 月住了 3 晚
Sophia CSR 於 2024年1月23日的回應
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 欠佳

William

不滿:住宿狀況
於 2024 年 1 月住了 1 晚
Sophia CSR 於 2024年1月18日的回應
Dear Guest,It is disheartening to see this rating. We would like to know more about your experience so we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 優異

Larry

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Sophia CSR 於 2024年1月4日的回應
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.